Zeigler Subaru of Lafayette - Service Center

We dealt with Austin Overley in the Service Dept. as well as in the sales department. He has been extremely helpful in helping us to understand the computer and operation of our vehicle. The service we rece as in the sales department. He has been extremely helpful in helping us to understand the computer and operation of our vehicle. The service we received today was exceptional and hope Subaru as an exemplary employee. More

Bolt in tire Tori in service was amazing! I had a bolt in my tire (not even a Subaru) and they were more than willing to help me. They had my car for a day and a h Tori in service was amazing! I had a bolt in my tire (not even a Subaru) and they were more than willing to help me. They had my car for a day and a half (initial day of arrival was Wednesday- so a lot sooner than expected) provided me with a loaner car for the time being since my tire had to be ordered and kept me updated on what was happening. I was able to use my Driver Care for the new tire and ended up not owing anything when I left the dealership! Thank you to everyone who made accommodations for me in the time being! More

Been thorough a lot with them Every since I got my engine redone by them I been having problems. But I can say they have been stepping up to show more concern and care. I appreciat Every since I got my engine redone by them I been having problems. But I can say they have been stepping up to show more concern and care. I appreciate it More

Great service Took my car in because the key was getting stuck. They gave me the earliest possible appointment and fixed it without any charge. There was no pressur Took my car in because the key was getting stuck. They gave me the earliest possible appointment and fixed it without any charge. There was no pressure to get any extra work done. More

24,000 Mile Service I think the price is too high for an oil and filter change and tire rotation. They keep charging me for 7.5 or 7.7 quarts of oil and the manual says I think the price is too high for an oil and filter change and tire rotation. They keep charging me for 7.5 or 7.7 quarts of oil and the manual says it holds 6.9 quarts. I changed my own oil on 18 different vehicles over a period of 60 years and never was able to put in the amount the specs said the vehicle held, even with a new oil filter. This leaves me suspect as to their honesty. They rotated the tires and said they inflated both front and rear to 35 pounds. The front is to be 35 and the rear is supposed to be 33. The pressures that showed up on the vehicle system were the reverse of what they were when I took it in, 31 and 32 front and 33 and 34 rear. They were a little low due to the cooler weather. They must have rotated the tires, but did not correct the pressures to 35 front and 33 rear. The sticker on the windshield said they put in 0W-20 and the bill said 5W-30. I had to go back and question that. They put on a corrected sticker. I am losing confidence in their service. Being able to trust a service department is important. More

We have confidence that SUBARU will take care of our car. The employees are friendly. They approach you immediately when you drove in. Kaitlin is a good leader. She is professional, knowledgeable and courteou The employees are friendly. They approach you immediately when you drove in. Kaitlin is a good leader. She is professional, knowledgeable and courteous. I like her very much. More

Good service Fair price for sevice. Loaner was given due to waiting on parts. Car returned cleaned. Service writer stayed in contact with me on the progress of the Fair price for sevice. Loaner was given due to waiting on parts. Car returned cleaned. Service writer stayed in contact with me on the progress of the work. More

Service Department is a Mess! I have purchased 1 and leased 2 Subaru's at Bob Rohrman over the years. The 4th was leased at Falcone Subaru in Indianapolis. Which is 45 minutes I have purchased 1 and leased 2 Subaru's at Bob Rohrman over the years. The 4th was leased at Falcone Subaru in Indianapolis. Which is 45 minutes away. The reason I switched to Falcone is the sales tactics Rohrman tried on me as I tried to lease Subaru #4. This review is more towards my recent service visit to Rohrman on 8/3/2019. I used the Express service lane for my 6,000 mile oil change. The oil change work was done under my pre-paid maintenance agreement. After explaining my reason for being there and the fact that the work is going to be done under my maintenance agreement, I leave at about 1:45 pm. 17 minutes later I receive a text from service dept. stating they discovered my "rear total toe is out of spec". They asked, would I like to have it re-aligned under a warranty claim. After texting Yes, I found myself wondering why after only 17 minutes of dropping off the vehicle for an oil change they would locate a suspension problem that I had no idea I had? This when I only brought the car in for an oil change. The car drove wonderful up to me bringing it in. After waiting 3 hours for the "It's ready" text from them, I texted asking when it would be finished. I immediately received a the response of "Just got done". Upon arriving to get my car, the service person tries to charge me $88 for the oil change stating, "You do not have the service agreement". After some back and forth, she realized I was right and I don't owe anything. Also she stated that since she believed there was no maintenance agreement the tires were not rotated. But if I would like to come back they would do it for Free! Obviously it would be free through the plan. So to end this, I took the car through the Express Lane on a weekday for routine 6000 mile maintenance. I ended up waiting 3 hours for them to correct a possibly phantom alignment problem, change the oil and filter and rotate the tires, which never got done. This service department is a mess. The facility is beautiful and they did a nice job washing the car but that is about it. More

Periodic Maintenance I was greeted by Service Advisor as I got out of my car. My car was due for an oil change and she knew that and knew my name ( I had not made an app I was greeted by Service Advisor as I got out of my car. My car was due for an oil change and she knew that and knew my name ( I had not made an appointment. i just came to the Express Service line). The service was done relatively quick and I was on my way in less than an hour. More

Money hungry and lazy I constantly have to keep taking my vehicle in after they claim to repair it. I think that they just guess what the problem is and make you pay for un I constantly have to keep taking my vehicle in after they claim to repair it. I think that they just guess what the problem is and make you pay for unesseccary things that they claim your car needs. If I didn’t have a Subaru I would most definitely not go there. More