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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,146 Reviews

1,146 Reviews of Zeigler Subaru of Lafayette - Service Center

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August 04, 2022

Great service would highly recommend. The customer service was good and they were able to assist me quick More

by NOEMIH321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for the positive feedback! We're so glad we could assist you and hope you'll be visiting us again in the future. Take care! - The Bob Rohrman Subaru Team

August 04, 2022

Everyone was kind, courteous, and professional. They take customer service very seriously, thank you Bob Rohrman Subaru! More

by luann.gooden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Zeigler Subaru of Lafayette responded

We're so glad we had the opportunity to work with you! Thanks for trusting the Bob Rohrman Subaru team with your business and please don't hesitate to reach out if we can be of service again in the future!

August 03, 2022

Went for an oil change. Had a great experience with Rich in the service department . Very friendly and accommodating . More

by k_mcripe@hotmail.com
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rich Gannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Zeigler Subaru of Lafayette responded

We appreciate you leaving Rich and the team this five-star review! We hope that you visit us again for your next service visit! - Bob Rohrman Subaru

July 31, 2022

Awesome, respectful, professional, timely, knowledgeable, would recommend!!! Wonderful, attention to details, best service department in Lafayette, Indiana. More

by Thomasmcghee75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Zeigler Subaru of Lafayette responded

Thank you so much for the rave review, Thomas! It means so much to us that you felt confident coming to the Bob Rohrman Subaru service center! We look forward to assisting you again!

July 30, 2022

Very friendly staff, accommodating, kept me informed while I was there for my oil change. But… I was charged for a new oil plug as they said the old one had been ruined and needed replaced. I’ve only ha More

by sek2255
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Bond
Aug 03, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to share your honest feedback. We're sorry you experienced some red flags following your visit, and would gladly be able to walk you through the reset with you. Please contact me at your earliest convenience. Thanks, Brad Belaire - General Manager - 765-449-8100

July 30, 2022

Technicians did a good job, but they charged me $25 for a rental for less than 4 hours. Quite silly More

by 16CDLOGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jenny Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Zeigler Subaru of Lafayette responded

Thanks for the feedback. We're sorry to hear that your experience here wasn't a positive one. Please feel free to reach out with any questions or concerns you might have, as we value your satisfaction above all else! Brad Belaire - General Manager - 765-449-8100

July 29, 2022

Jonathan did an excellent job of explaining the warning signals to me. He took the time to sit in the car with me and show me the different statements as I would see them. More

by MARGARET3396
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan
Aug 01, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for sharing your experience! We're happy to hear Jonathan provided you with excellent service and we'll be sure to pass along these kind comments. Thanks for trusting Bob Rohrman Subaru with your business and please don't hesitate to reach out if we can be of service again in the future!

July 29, 2022

When I purchased my Subaru from Bob Rohrman with an extended warranty they swore I would get my windshield replaced for free if it cracked. My windshield cracked and I went to Bob Rohrman and scheduled More

by MIKEYRBREWER
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember my service managers name she was nice and just gave me whatever was printed out in the back
Aug 03, 2022 -

Zeigler Subaru of Lafayette responded

Hi Mikey, thank you for taking the time to share your recent feedback regarding your visit. We understand your frustration and will address your comments with the rest of our team. We wish you the best of luck with your future service needs. Thanks, Brad Belaire - General Manager - 765-449-8100

July 29, 2022

Temperature sensor was replaced prior to this service trip. It was necessary to return as it had not been 'computer programmed' which must be done while vehicle is on the road....It now works correctly! More

by DEB62857
Recommend Dealer
Yes
Employees Worked With
Cory Collins
Aug 01, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for the review. We appreciate your patience throughout this experience and hope we can be of service to you again in the future. Take care! - The Bob Rohrman Subaru Team

July 29, 2022

Always a great experience when I go in with my var for service. In today's world that fantastic! More

by WILLYB24.BB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karson Kyhnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for trusting the Bob Rohrman Subaru team with your business! We're grateful for your support and look forward to your next visit!

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