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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,146 Reviews

1,146 Reviews of Zeigler Subaru of Lafayette - Service Center

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July 07, 2022

I have had some issues with them not installing things like a short shifter but the service managers are amazing. More

by Zach Gardner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Zeigler Subaru of Lafayette responded

We appreciate your honest feedback, Zach. We hope to see you again at our Bob Rohrman Subaru service center for more five-star service visits in the future! Thank you!

July 05, 2022

Service department is always so very friendly, helpful with any problem we may have at the time. More

by jchalkus
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rich Gannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to share your review! We're so lucky to have a customer like you, and look forward to seeing you next time! -Bob Rohrman Subaru

July 03, 2022

Carra was my service rep the day I had a unrepairable tire. Post covid meant that supplies were low, so the tire wouldn't be available for a couple of days. We have no second vehicle, I lived 25 mi. away More

by JLFARIS
Recommend Dealer
Yes
Employees Worked With
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for making our day! We're happy that you enjoyed visiting with Carra and getting the best care for your vehicle possible! We look forward to assisting you again! - Bob Rohrman Subaru

June 30, 2022

The customer service team was wonderful. I came in to fix an airbag recall on my Subaru. I also got a new headlight and driver belt. The reason I gave a two star rating is because parts fe More

by MTW10129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Zeigler Subaru of Lafayette responded

Hello - thank you for bringing this to my attention. I'm sorry to learn about the red flags following your service appointment. We wish to discuss this situation with you further. Please contact me at your earliest convenience. Thanks, Brad Belaire - General Manager - 765-449-8100

June 30, 2022

The staff at the dealership were friendly, very helpful, and knowledgeable with my appointment and the loaner vehicle process. More

by CATNAPKITTIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sophie DeWitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Collins
Jul 01, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for your kind comments! We look forward to seeing you next time at Bob Rohrman Subaru! We look forward to seeing you next time!

June 30, 2022

Friendly customer service. Work was done in a timely manner. Service advisor went over all that was done! More

by N.RICHARDS20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Bond
Jul 01, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for your 5-stars! -Bob Rohrman Subaru

June 29, 2022

Thorough service. Picked up and dropped my car off at work. They also checked on a concern I had. More

by AARON.MALERICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Anne Shepherd
Jun 30, 2022 -

Zeigler Subaru of Lafayette responded

Aaron, thank you for trusting Bob Rohrman Subaru with your business! We hope to see you back here for many future visits!

June 24, 2022

Service department is very helpful and professional. The ho out of their way to help More

by rhill5413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Bond
Jun 24, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for the five stars! We hope to see you here again. -Bob Rohrman Subaru

June 22, 2022

The dealership has been and continues to be efficient and communicates well with me, the customer. More

by Grace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Gannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Joseph Bond
Jun 23, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for the five stars, Grace! We hope to see you back at Bob Rohrman Subaru again!

June 22, 2022

I couldn’t ask for more of a courteous staff. Service is top notch. Would highly recommend the dealership. More

by MARYHETZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for the five stars, Mary! We hope to see you back at Bob Rohrman Subaru for all of your future auto needs.

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