Zeigler Subaru of Lafayette - Service Center

Jenny Scott gets 5 stars for continuously keeping me informed but for your service department to have my vehicle 13 days before you completed the work was ridiculous. You only started working on the re informed but for your service department to have my vehicle 13 days before you completed the work was ridiculous. You only started working on the repairs on day 12 and completed them on day 13. The two stars is no reflection on Jenny Scott but your service repairman for their slow completion of repairs! The same thing happed over two years ago when I brought my Outback in for repairs and you kept it for about 13 days before you completed the repairs on it as well! More

Problem with prior service was corrected quickly with apology and future 'freebie'. Thanks so much! apology and future 'freebie'. Thanks so much! More

Kandace & Kyle are fantastic!! I was able to get a same day appointment, check in was quick and they had me on my way in no time. Great job!! day appointment, check in was quick and they had me on my way in no time. Great job!! More

Great people who were always eager to assist and provide the best information available to them the best information available to them More

I have brought my 2019 Ascent for normal maintenance and a recall installation. Every experience, from purchase to present, has been delightful from end to end. All the staff have been superior in skill a recall installation. Every experience, from purchase to present, has been delightful from end to end. All the staff have been superior in skill and friendliness. The case managers for shop work have always gone out of their way to keep me informed as to progress, etc. During one of the last two visits, my wife brought her car to take me shopping while the work was being done. The battery in her car died in the parking lot. When I notified the case manager that I was going to call AAA, she arranged for a jump start. In three minutes, a young man and his supervisor arrived at the car and the supervisor instructed the young man as to how to make the jump start. I am happy to have this chance to report. Other rating services did not offer this opportunity. More

The service is good, the employees are friendly and helpful, and the waiting room is clean and welcoming. helpful, and the waiting room is clean and welcoming. More

Everything I expect from an excellent dealership. Not disappointed. Will highly recommend to all my friends. disappointed. Will highly recommend to all my friends. More

I always get great service from John Pilatz he has always got me what I want in my cars got me what I want in my cars More

Very accomodating with my tight schedule, and got me in early for the recall repair. early for the recall repair. More

Simply fantastic assistance. I was stuck in the middle of a long road trip and the good people at Bob Rohrman Subaru in Lafayette took care of me. I had to make it all the way to Florida by the next morning a long road trip and the good people at Bob Rohrman Subaru in Lafayette took care of me. I had to make it all the way to Florida by the next morning -- so had they not done their very very best to get me in and out as quickly as possible, it would have made for a rather miserable experience. Thank you all so much! More