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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,146 Reviews
Call Service Center (765) 588-9603

1,146 Reviews of Zeigler Subaru of Lafayette - Service Center

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October 30, 2021

Great sales and service of my vehicle. The team worked hard to identify opportunities to benefit my experience. More

by DARRYL.BOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes
Report | Print
Nov 01, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for the awesome feedback! We appreciate you coming to visit us here at Bob Rohrman Subaru and hope to see you again next time!

October 30, 2021

Was there for a recall, which was done well, but I was perplexed when the dealership suggested some "dealer recommended" maintenance items totaling $1,225. I don't believe any of those are recommended by More

by cagecat@comcast.net
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2021 -

Zeigler Subaru of Lafayette responded

Hello, we are sorry to see that your experience at Bob Rohrman Subaru was so disappointing. We appreciate your honest feedback and will use it to improve. Is there anything we can do to make your experience with us better? Brad Belaire - General Manager - 765-449-8100

October 29, 2021

Great service! Employees were very nice and they did a great job with my oil change and recall service. More

by abbylary17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Report | Print
Oct 29, 2021 -

Zeigler Subaru of Lafayette responded

Thanks for the awesome feedback! We appreciate you coming to visit us here at Bob Rohrman Subaru and hope to see you again next time!

October 28, 2021

The service department is the absolutely worst place I’ve ever taken my car. They do not care about you or your vehicle. More

by Jewman101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ron
Report | Print
Nov 12, 2021 -

Zeigler Subaru of Lafayette responded

Hello - I'm sorry to hear of your frustration and would like to get a better understanding of what led to this review. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thank you, Brad Belaire - General Manager - brad.belaire@rohrmanauto.com

October 28, 2021

Great service experience. Very clean service center and inside sales center. Friendly and helpful service people. More

by ALEXRIEGLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Report | Print
Oct 28, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for the wonderful feedback about our service team! We appreciate you coming to visit us here at Bob Rohrman Subaru and hope to see you again next time!

October 27, 2021

Nice people!Been dealing with them for 10 years and Nice people! Been dealing with them for 10 years and things get busy but Always get done! More

by studio_z2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Report | Print
Oct 27, 2021 -

Zeigler Subaru of Lafayette responded

It means so much to hear that our team has provided consistent care to you all these years! We value you as a customer and look forward to seeing you at your next service visit! Thank you! - Bob Rohrman Subaru

October 25, 2021

Jennie is a great person who was very helpful during my visit and she kept me updated throughout the day. More

by GEZGRM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for your review! Jennie appreciates your review! -Bob Rohrman Subaru

October 24, 2021

Friendly and efficient staff who took care of every detail due to recall . Loved my loaner car! Was kept updated throughout the day!No unwanted surprises!!! More

by JCORTNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Report | Print
Oct 26, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for trusting the Bob Rohrman Subaru team with your vehicle's service needs! We appreciate your wonderful feedback and look forward to seeing you again next time!

October 24, 2021

Great customer service and super friendly. Very efficient process and they addressed all of my needs. More

by MARLATT2030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Report | Print
Oct 26, 2021 -

Zeigler Subaru of Lafayette responded

We're happy to hear the Bob Rohrman Subaru team gave you five-star care! Thank you!

October 23, 2021

Great Service, They treat your car with love. Convenient with the pickup service at SIA. Great communication and no pushy sales with service you do not want or need. More

by candy9080
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Zeigler Subaru of Lafayette responded

We're happy to hear it, Candy! Thanks for taking the time to leave us your great feedback! - Bob Rohrman Subaru

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