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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,144 Reviews

1,144 Reviews of Zeigler Subaru of Lafayette - Service Center

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September 12, 2021

First the car had to go into shop the day I purchased. I got it back after over a week. Then it started having problems within a few days. Took it back in for service and I’m addition to the “new” problem, More

by KATEVANS70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know their names.
Oct 25, 2021 -

Zeigler Subaru of Lafayette responded

Kate, We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. If you would like to discuss this issue further, please don't hesitate to reach out to me directly. Thank you, Brad Belaire - General Manager - 765-449-8100

September 12, 2021

The entire staff is very kind and helpful. Jenny, always seems to go above and beyond to be sure everything is taken care of and done right! More

by KIMFORD9802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for visiting Jenny at Bob Rohrman Subaru! We appreciate your 5-stars! See you next time!

September 11, 2021

Had a awesome experience. The people where very nice. Got in and out in a timely manner. However every time I come the car wash is down. More

by rachaelrushinsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Sep 14, 2021 -

Zeigler Subaru of Lafayette responded

This is how it's done! We're so honored to receive your 5-stars, and look forward to your next visit, Rachael! -Bob Rohrman Subaru

September 11, 2021

Was in for warranty work and had no issues at all. They did a complimentary inspection and didn’t find a burnt out tail light. More

by IRISHEA.RED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Sep 14, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to leave us a review! We appreciate you coming to visit us here at Bob Rohrman Subaru and hope we can be of service to you again in the future!

September 10, 2021

I went to the exprees serviceExcellent serviceThe only I went to the exprees service Excellent service The only thing I did not like was that they were so busy that no one notified me what was wrong ror More

by MARYBJOHNSON114@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Sep 13, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for the review and feedback - we will be passing it along to the team so that we can work to do better next time. Your business is much appreciated by all of us here at Bob Rohrman Subaru and we hope to see you again in the future. Take care!

September 10, 2021

The service advisor was very helpful! He kept me informed of the repair progress and my car was fixed fairly quickly.and 25 words now More

by RARED3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Sep 14, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to share this feedback! We're glad you had a great visit with our team here at Bob Rohrman Subaru and we hope to see you again next time!

September 07, 2021

The service I received from Kenzie, Jenny, and Taylor was very professional and I was extremely pleased with the whole experience. The loaner car that I was given was also spotless and, although I indicated More

by MAPALERMO82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Sep 07, 2021 -

Zeigler Subaru of Lafayette responded

We are so happy to hear that you had such a great time working with our team at Bob Rohrman Subaru! Thank you so much!

September 05, 2021

Bob Rohrman Subaru creates loyalty through Exceptional Customer Service! Badge of Honor Owner of 2 Subaru’s! I have a distance to drive and the waiting area is nice 👍 More

by SUEBHNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes
Sep 06, 2021 -

Zeigler Subaru of Lafayette responded

Sue, we are so happy to hear that you had such a great time working with our team at Bob Rohrman Subaru! We are so honored to be worth the drive!

September 04, 2021

Great Service. Great Staff. Very accommodating to make sure I was back on the road safely and as quickly as possible. Kenzie went above and beyond. More

by ellenleblanc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Sep 06, 2021 -

Zeigler Subaru of Lafayette responded

Ellen, we are so happy to hear that you had such a great time working with our team at Bob Rohrman Subaru! We are so happy to hear that you had such an awesome experience!

September 03, 2021

Very nice people. I never have any problems dealing with the service center. They are good at communicating whether through text, email, &/or phone calls. More

by LJCVIOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Sep 03, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for your support! We look forward to seeing you at Bob Rohrman Subaru!

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