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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,144 Reviews

1,144 Reviews of Zeigler Subaru of Lafayette - Service Center

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August 31, 2021

Great people working there. I found the staff to be incredibly helpful. They explained the entire process and kept be regularly updated as to the status of my vehicle. More

by KRABBENHOFT928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for trusting our staff with your repairs! We look forward to seeing you again at Bob Rohrman Subaru!

August 30, 2021

Still happy with the work and service that the dealership continues to provide. Kenzie was great in keeping me informed about the status of my vehicle. More

by reessp
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Aug 31, 2021 -

Zeigler Subaru of Lafayette responded

This review makes our day! Thank you so much for taking the time to leave us your positive feedback and five-star rating! - Bob Rohrman Subaru

August 29, 2021

I always have an excellent experience from the people a the Bob Rohrman Subaru Service Center. I am treated royally and the work on my car is super. More

by JBNORBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Aug 31, 2021 -

Zeigler Subaru of Lafayette responded

Thank you so much for the glowing five-star review! We're glad the Bob Rohrman Subaru team made this a positive service visit for you! We'll see you next time!

August 26, 2021

Brought Forster in for oil change, and some parts to be fixed. One part was a speaker. They had too look at the speaker I needed, than ordered they wrong one. Called me back in two weeks later to than te More

by WADET40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for bringing this to my attention. On behalf of our team, I apologize for any frustration or inconvenience this experience caused for you and would like the opportunity to look into the situation in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Thanks, Brad Belaire - General Manager - 765-449-8100

August 22, 2021

They do a good job and are happy to help. The prices are what you should expect to pay for the quality of parts and work that you get. More

by leatherneck81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Aug 23, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for your kind review - it is much appreciated by all of us here at Bob Rohrman Subaru and we look forward to seeing you again next time!

August 21, 2021

I showed up on the wrong day for my appointment. My mistake and I was willing to come back later. They fit me in took care of all my concerns and go me on the road safely More

by ellenleblanc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Aug 23, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for your review, Ellen! We're happy to hear the team could fit you in so you didn't need to come back! We are glad to have you in the Bob Rohrman Subaru family!

August 20, 2021

My cabinet air filter was rated as "replace" CAUTION - NEEDS ATTENTION SOON but no one ever checked with me about replacing it. My next service appointment won't be for another 6,000 miles. And it's a l More

by JRBGRUMPY
Recommend Dealer
Yes
Employees Worked With
Kandace Pherson
Aug 31, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for bringing this to my attention. I'm sorry to hear of your disappointment and will be addressing this feedback with our service team. If you'd like to discuss the situation in greater detail, please feel free to contact me directly. Thanks again, Brad Belaire - General Manager - 765-449-8100

August 15, 2021

The technicians helped us with our air conditioner replacing some O-rings the desk people were very efficient and nice. A good experience. Thank you Bob Rohrman Subaru . More

by markesanders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Aug 17, 2021 -

Zeigler Subaru of Lafayette responded

We're happy to hear the Bob Rohrman Subaru team made this a five-star experience for you! Thank you for leaving us your fantastic review!

August 15, 2021

Service for my Forester went smoothly and I was kept informed.Everything was completed as per discussed. Drop off and pick up was after hours and easy. More

by MACEYJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Aug 16, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for choosing Bob Rohrman Subaru, Macey! We're so happy that we provided excellent service during your recent appointment!

August 15, 2021

they are very nice respectful people definitely would recommend to others about subaru. Definitely gonna keep getting my cars from subaru in the future z More

by MARCORAMIREZ09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Aug 16, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to leave us a review! We're grateful for your business and look forward to your next visit with us here at Bob Rohrman Subaru!

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