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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.7
1,143 Reviews

1,143 Reviews of Zeigler Subaru of Lafayette - Service Center

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July 06, 2021

I have a warranty issue with my paint and have yet to hear from anyone concerning getting it repaired. It has been almost 6 weeks. More

by saracpot
Recommend Dealer
No
Employees Worked With
Kenzie Hughes
Aug 09, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for bringing this to our attention. We apologize for the long wait. Please reach out to me directly and I would be happy to take care of this for you. Brad Belaire - General Manager - 765-449-8100

July 06, 2021

Excellent custom Service and vehicle service great friendly staff that checks in with you and gives you updates as the vehicle is being worked on More

by JUSTINGARCIA418
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Jul 07, 2021 -

Zeigler Subaru of Lafayette responded

We are honored to receive your support, Justin. Thank you! - Bob Rohrman Subaru Team

July 06, 2021

Kenzie was fantastic, the technician should maybe better understand the car he is working on, because he told me that my card didn't have a certain feature on it when it actually did! More

by KATHY.SAKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Jul 07, 2021 -

Zeigler Subaru of Lafayette responded

We appreciate your honest feedback and positive rating, Kathy. Thank you for being a Bob Rohrman Subaru customer! Don't hesitate to reach out to us if you have any concerns.

July 06, 2021

I was pleased with the work. Will come again. Subaru Outback is a very good car to drive on the high way. It’s the best. More

by Sklinker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to share your experience at Bob Rohrman Subaru! We appreciate your business, and hope you keep enjoying your new Subaru Outback!

July 05, 2021

The person who took care of me was fine. However, after having my car for a day and a half, they took care of my warranty claim but said they did not hear what I was hearing when starting the engine. I ema More

by macwall1954
Recommend Dealer
No
Employees Worked With
I do not remember
Jul 20, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for bringing this to our attention. We appreciate your patience as we work to identify and resolve the issue. Please reach out if there is anything more you'd like to discuss. Brad Belaire - General Manager - 765-449-8100

July 03, 2021

Very courteous and helpful. Kept me updated on status of my car. Offered car wash for free. Cannot remember the name of the girl that was helping me in service but she had long dark hair. More

by PEGAM52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Cooper
Jul 06, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for the fantastic feedback about your recent visit! We appreciate you trusting the Bob Rohrman Subaru team with your vehicle's service needs and we hope to see you again next time!

July 03, 2021

Very quick, thorough, and professional.Thank you Bob Very quick, thorough, and professional. Thank you Bob Rohrman Subaru! More

by luann.gooden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Jul 06, 2021 -

Zeigler Subaru of Lafayette responded

You are very welcome! Thank you for the 5-star review and for choosing Bob Rohrman Subaru!

July 02, 2021

So glad you guys give loaner cars - i live 45 minutes away and it makes it that much less stressful to get work scheduled. More

by JENNIFERGUSON15
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

Zeigler Subaru of Lafayette responded

Thanks for the five-star rating and kind words! We're happy we could help you continue with your day using our loaners! We look forward to seeing you at your next appointment! - Bob Rohrman Subaru

July 01, 2021

Every oil change visit has been the same, fast and easy. the staff is always friendly and very helpful. Overall, it has always been a good experience. Thank you Bobo Rohrman team. More

by ed.zobel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes, Taylor Cooper
Jul 01, 2021 -

Zeigler Subaru of Lafayette responded

It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business, from your friends at Bob Rohrman Subaru!

July 01, 2021

Awesome,friendly and fast customer service! Happy with the department More

by FOCUSSPI03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole, Bobby Brown
Jul 01, 2021 -

Zeigler Subaru of Lafayette responded

This means so much to all of us at Bob Rohrman Subaru, thank you!

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