Back

Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,157 Reviews

1,157 Reviews of Zeigler Subaru of Lafayette - Service Center

Sort by
January 12, 2021

I always thought the customer service was terrible at Bob Rohrman. Of course getting women to work in the area of helping customers turned it around to an amazing experience. They were helpful and pleasan More

by JILL.POTTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Zeigler Subaru of Lafayette responded

We're happy we could improve your experience with us! Thanks for your business and review, we appreciate it!

January 12, 2021

Excellent service. Took longer than expected because they were super busy. Very professional and texted status updates. I did enjoy seeing a dog from Natalies Second Chance while I was waiting. More

by doug_ruby_jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn Butler
Jan 12, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to share your experience with us at Bob Rohrman Subaru We appreciate your patience and hope you will visit us again in the future!

January 12, 2021

Great job. Managed to get me a lower price than estimated due to a rock being stuck in my car. Works fine so far. Thanks. More

by tengflee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Zeigler Subaru of Lafayette responded

Thanks for the great review! We're happy we could help you out. We appreciate your business with us at Bob Rohrman Subaru.

January 08, 2021

I drive an hour (past two other dealerships) to buy my I drive an hour (past two other dealerships) to buy my cars here as well as get regular service. Trustworthy, quality of service has not changed with More

by Holly
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley
Jan 08, 2021 -

Zeigler Subaru of Lafayette responded

Thanks for always making the trip to Bob Rohrman Subaru. We appreciate your business, see you next time!

January 08, 2021

Scheduling the service was painless & employees were friendly & helpful. Definitely appreciate the loaner vehicle option when dropping off for longer service times. Very happy with the service. More

by katbrown09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Zeigler Subaru of Lafayette responded

We appreciate the great review! Thanks for trusting the Bob Rohrman Subaru team with your vehicle's service needs - we hope to see you again in the future!

January 08, 2021

Great service, they got me in right after my part arrived. I was given a rental and my car was done when promised. Thank you More

by GBPFAN65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Zeigler Subaru of Lafayette responded

Your feedback is much appreciated! We look forward to the opportunity to service your vehicle again!

January 07, 2021

Great, friendly, professional. Atmosphere is organized and this helps to know where to go for service. From phone to service everyone professional and friendly. A soda machine in wait area would be great. More

by vamos6132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Zeigler Subaru of Lafayette responded

Thanks for visiting Bob Rohrman Subaru! We appreciate your feedback and look forward to your continued business.

January 06, 2021

I’m in the shop frequently for service and there’s a few details to note. First, there’s a very heavy turnover in advisor staff so that certainly makes you wonder how positive the employees environment is. More

by angel19halo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor
Jan 08, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for this feedback. We will be sharing these comments with our team so that we can work on improving the experiences our customers have with us in the future. If there's anything else about your most recent visit that you'd like to discuss, please feel free to give us a call at 765-588-9583 and ask to speak to our Service Manager, Karalee Sollars.

January 06, 2021

I have received no return call or satisfaction for my inquiries a week ago! I need to speak to someone here that can take care of my concern More

by DSARCHIBALD4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Jaeager, Katelyn Butler, Alex Wilson
Jan 22, 2021 -

Zeigler Subaru of Lafayette responded

Mr. and Mrs. Archibald, thank you for working directly with our GM Brad Belaire in resolving your concerns. We of course apologize for the initial issues around your experience but we are very happy they were able to be resolved!

January 03, 2021

Came in for a headlight replacement. Got right in and service was excellent. staff was very friendly and had me in and out quickly. Will be coming back again. More

by TRAVANDSTEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Zeigler Subaru of Lafayette responded

Your business is much appreciated by all of us here at Bob Rohrman Subaru and we hope to be of service to you again in the future. Take care!

...
92
...