Zeigler Subaru of Lafayette - Service Center

I always thought the customer service was terrible at Bob Rohrman. Of course getting women to work in the area of helping customers turned it around to an amazing experience. They were helpful and pleasan Rohrman. Of course getting women to work in the area of helping customers turned it around to an amazing experience. They were helpful and pleasant to talk to. It couldn't of been a better experience! More

Excellent service. Took longer than expected because they were super busy. Very professional and texted status updates. I did enjoy seeing a dog from Natalies Second Chance while I was waiting. were super busy. Very professional and texted status updates. I did enjoy seeing a dog from Natalies Second Chance while I was waiting. More

Great job. Managed to get me a lower price than estimated due to a rock being stuck in my car. Works fine so far. Thanks. due to a rock being stuck in my car. Works fine so far. Thanks. More

I drive an hour (past two other dealerships) to buy my I drive an hour (past two other dealerships) to buy my cars here as well as get regular service. Trustworthy, quality of service has not changed with I drive an hour (past two other dealerships) to buy my cars here as well as get regular service. Trustworthy, quality of service has not changed with the expansion, realistic estimates of both time and cost. More

Scheduling the service was painless & employees were friendly & helpful. Definitely appreciate the loaner vehicle option when dropping off for longer service times. Very happy with the service. friendly & helpful. Definitely appreciate the loaner vehicle option when dropping off for longer service times. Very happy with the service. More

Great service, they got me in right after my part arrived. I was given a rental and my car was done when promised. Thank you arrived. I was given a rental and my car was done when promised. Thank you More

Great, friendly, professional. Atmosphere is organized and this helps to know where to go for service. From phone to service everyone professional and friendly. A soda machine in wait area would be great. and this helps to know where to go for service. From phone to service everyone professional and friendly. A soda machine in wait area would be great. More

I’m in the shop frequently for service and there’s a few details to note. First, there’s a very heavy turnover in advisor staff so that certainly makes you wonder how positive the employees environment is. details to note. First, there’s a very heavy turnover in advisor staff so that certainly makes you wonder how positive the employees environment is. Second, I get the same two combos of service, synthetic oil change, and oil change and tire rotation, but somehow every time I pay the price is different. Every time. Third, I requested a price quote to instal parts I already purchased, and was very disappointed that a $25 charge would occur for a five minute task. Fourth, scheduling an appointment is essentially worthless. No matter what the wait time is longer than it should be. Fifth, for as busy as they are, why do they only have so few advisors checking in customers, and handling calls. It’s impossible to get in or out, or to call without substantial wait times. And finally, attend to detail is questionable. I’ve become accustomed to reminding the advisor to have techs check items specifically that are supposed to be part of a multipoint inspection such as fluids and tire pressure. More

I have received no return call or satisfaction for my inquiries a week ago! I need to speak to someone here that can take care of my concern inquiries a week ago! I need to speak to someone here that can take care of my concern More

Came in for a headlight replacement. Got right in and service was excellent. staff was very friendly and had me in and out quickly. Will be coming back again. service was excellent. staff was very friendly and had me in and out quickly. Will be coming back again. More