Zeigler Subaru of Lafayette - Service Center

Service was slow and did not fix the problem. I brought the car in mainly due to a rattling and puttering sound from the exhaust system, something I had experienced with two previous Outbacks. I was told the car in mainly due to a rattling and puttering sound from the exhaust system, something I had experienced with two previous Outbacks. I was told that it would cost $66 for a half hour of technician time to diagnose the problem. I agreed to that and to a standard 60,000 mile "tune-up". After sitting in the waiting room for four hours, I was told they had done the "tune-up" (at a cost of $820) but had been unable to diagnose the exhaust problem. As it was 5:30 pm they said that there was nothing else they could do that day, so they suggested I leave the car overnight (they did provide a loaner car). I expected a call from them by mid-morning the next day, but I did not hear from them, so I called at 1:30 pm to find out what was going on. They asked me to come back in and test drive the car with the service rep. The sound was not as pronounced and there was a lot of background noise (the parking lot was being resurfaced), so she said that she could not hear a problem. She suggest that perhaps the technician "banging" on the exhaust system had "knocked" it back into place. She said I could come back if it re-emerged. More

It was fine but I didn't understand taking photos of my car or the Initial comments on the invoice. I assume that you are just covering your rear end. I guess I can't blame you but I've never experienced a car or the Initial comments on the invoice. I assume that you are just covering your rear end. I guess I can't blame you but I've never experienced any thing like that. Seems like you don't trust your customers. More

I had a dead car battery, so I called Bob Rohrman and a tech came right over and gave me a jump for no charge. I drove over to the dealership and got right in for a battery test and a new battery for a goo tech came right over and gave me a jump for no charge. I drove over to the dealership and got right in for a battery test and a new battery for a good price. Excellent job, thanks. More

Exceptional service !!!! They go above and beyond !!! I love my coffee cup!!!! Thank you Subaru !!!! They pick up my vehicle at work and return in !! love my coffee cup!!!! Thank you Subaru !!!! They pick up my vehicle at work and return in !! More

I really appreciate the availability of a loaner for any service appointments that take more than 1-2 hours. Staff is always very friendly and helpful. service appointments that take more than 1-2 hours. Staff is always very friendly and helpful. More

Our car was due for its 90k mile scheduled maintenance. Scheduled the appointment about two weeks ahead of time, and in addition to the scheduled service, we also requested a few additional services (brake Scheduled the appointment about two weeks ahead of time, and in addition to the scheduled service, we also requested a few additional services (brake line flush, new brake pads). Because the service was estimated to take about 2.5 working days, the service department pre-arranged for us to have a courtesy car. Everything went smoothly from beginning to end. Very pleased with the service, the friendliness of the staff, and the convenience of the courtesy car. Thank you. More

Everyone that helped me was so polite and helpful, communicated every step of the way. Perfect experience all around. I will definitely be recommending to anyone communicated every step of the way. Perfect experience all around. I will definitely be recommending to anyone More

I recently took my Subaru in to the dealership to have recall work done. The staff was very friendly and courteous. I very much appreciated their help. recall work done. The staff was very friendly and courteous. I very much appreciated their help. More

I'm always treated well by the service department. The sales staff sell the car once, but the service department "sells" the car again every time I visit. Fixing my vehicle issues correctly is the biggest sales staff sell the car once, but the service department "sells" the car again every time I visit. Fixing my vehicle issues correctly is the biggest reason I will come back. More