Zeigler Subaru of Merrillville

Can't even change oil right. I took my car here for oil changes a couple times in the 18 months or so when I decided not to do it myself. Each time it came back with drain plugs s I took my car here for oil changes a couple times in the 18 months or so when I decided not to do it myself. Each time it came back with drain plugs so tight I had to fight to remove them. Seeing I use a torque wrench and tighten the oil plug to 33 with a crush washer, like it should be, and I can remove my replaced oil plugs without a fight, what is up with the lack of proper skills? Regardless, I won't be back. these two oil change times were your test. You failed. I can only imagine what would happen with the lug nut torque during rotations and brake jobs and then if I had a flat tire I needed to change. I have two local shops that I trust, and have not screwed up in 20+ years. Foad they will now get all of my business. More

Awful Please do not take your car to this dealership. My husbands car has been here for over a month and they have no idea what is wrong with it. They do Please do not take your car to this dealership. My husbands car has been here for over a month and they have no idea what is wrong with it. They do not return phone calls, nor give you updates. The one time they finally called us back the only thing the manager cared about was telling us that it will not be covered under warranty as my husbands car is modified. We never once said we had a problem with paying, we just want his car fixed. Another time my husband took his car here the service manager decided to stick his pen in my husbands windshield where the crack was and said "this won't be covered, sorry". This was very unprofessional, and unnecessary. Thankfully corporate agreed, and was more than willing to accommodate for this awful service managers actions. If you care about your cars, and want answers please do not waste your time at this dealership. More

Service A bit expensive. I guess that goes with the times. These new vehicles are way too complicated. At our age we don't need all those bells and whistles. A bit expensive. I guess that goes with the times. These new vehicles are way too complicated. At our age we don't need all those bells and whistles. It would be nice to see analog gauges on the dash. More

Excellent Sales Support Charles Burns, although not at Subaru long, was the most professional and patient sales person I think I've ever encountered. His patience and attenti Charles Burns, although not at Subaru long, was the most professional and patient sales person I think I've ever encountered. His patience and attention to detail made me confident in the decision. Buying cars is not my favorite thing, but with his help it went much better than I could have hoped. AND he managed to entertain my talkative mother while we waited! Really can't recommend Charles and the dealership more. I'm irritable about these things and not given to writing reviews, but was so enthusiastic about the experience I wanted to let others know. More

Excellent Saleperson Mr. Charles Burns has been very helpful and knowledgeable. He told me the characteristics of the car before we left for test drive. I will definitely Mr. Charles Burns has been very helpful and knowledgeable. He told me the characteristics of the car before we left for test drive. I will definitely keep in my mind International Subaru of Merrillville while looking for a car or car service. Thank you Mr. Burns! More

WONDERFUL Salesman As you know buying a new car can be an exciting and terrifying event in your life. Charles Burns was one of the most helpful, kind and ,patient person As you know buying a new car can be an exciting and terrifying event in your life. Charles Burns was one of the most helpful, kind and ,patient person I have ever had the pleasure of dealing with. More

Great hassle free way to buy a car! Charles was awesome I came with my own financing and they beat it! Took the time to get us in and out quickly! we were not sure what to expect buying a car out of state I came with my own financing and they beat it! Took the time to get us in and out quickly! we were not sure what to expect buying a car out of state they took care of everything and we were definitely not disappointed! Charles was awesome! More

Great car buying experience! Charles went above all by having the car I wanted to test ready to go when I arrived at the dealership. He explained the features of the car before we Charles went above all by having the car I wanted to test ready to go when I arrived at the dealership. He explained the features of the car before we even left. He even tracked down a Crosstrek I wanted to see as a comparison which was in a backlot. We had a very comfortable experience without any pressure to purchase. He knew what to say and do to get us a great deal. I will definitely be back for service and another car. More

Best experience buying a car with 2 kids in tow Charles was nothing short of polite and kind and very knowledgeable about the vehicle I was buying. The entire process was smooth and quick. I had bot Charles was nothing short of polite and kind and very knowledgeable about the vehicle I was buying. The entire process was smooth and quick. I had both of my kids with me who got a little cranky after an hour of being there and Charles was great about that. I would go back to buy another car and I would recommend Subaru/Charles to anyone looking to buy a car in the area. More

Best experience thanks to Charles This was my best experience in buying a new car that I have had in a very long time not since I bought my Camaro in 1970. This was my best experience in buying a new car that I have had in a very long time not since I bought my Camaro in 1970. More