Racine Toyota - Service Center

Problem with phone auto dialing when connected Was not resolved. Happened again within 1/2 hour of leaving the dealership. This is something I want documented in file prior to my warranty expirin Was not resolved. Happened again within 1/2 hour of leaving the dealership. This is something I want documented in file prior to my warranty expiring More

Never tightened the oil plug lost oil People make mistakes .the service manager help me was very kind.i will be back for other services. Knowing I can trust them to make it right. People make mistakes .the service manager help me was very kind.i will be back for other services. Knowing I can trust them to make it right. More

Great experience Great staff. Excellent service. They have always taken wonderful care of my 2014 Tundra. Beautiful waiting area complete with fire place and big scr Great staff. Excellent service. They have always taken wonderful care of my 2014 Tundra. Beautiful waiting area complete with fire place and big screen T.V.s. Very comfortable. More

5000 mile maintenance Extremely helpful and good time management in supporting my needs. Wait time was very reasonable. Very satisfied with my new door guards and my mud fl Extremely helpful and good time management in supporting my needs. Wait time was very reasonable. Very satisfied with my new door guards and my mud flaps. More

Mistreatment My wife took our car in for service. She was told the belt was bad and it would cost $204 to fix. That is completely false and it was clear she was ge My wife took our car in for service. She was told the belt was bad and it would cost $204 to fix. That is completely false and it was clear she was getting taken advantage of. I had to call to figure out why such a simple project would cost so much. They dropped the rate , but if I didn’t call she would have been paying double what this work costs. She ended up spending 3 hours at the dealer. Because of this we will not be bringing our vehicles back. If I can’t trust a place to treat my wife as they would treat me then they do not deserve our business. More

Keep losing my ball cover at your courtesy car wash Six month service. Not much work required on the vehicle. Gave me a courtesy car wash and removed the trailer ball cover and did not replace had to as Six month service. Not much work required on the vehicle. Gave me a courtesy car wash and removed the trailer ball cover and did not replace had to ask them to go find it. On a vehicle recall visit and a car wash they lost my receiver cap . Had to go buy another one. More

Services Exceptional services without surprises. They are cutious and friendly. The vehicles were returned cleaned and washed. I would recommend this dealer t Exceptional services without surprises. They are cutious and friendly. The vehicles were returned cleaned and washed. I would recommend this dealer to my friends and families. More

A good experience I’m not sure how to review the service department. I did bring in my truck for service, and everyone I dealt with was professional and courteous. Howe I’m not sure how to review the service department. I did bring in my truck for service, and everyone I dealt with was professional and courteous. However, I ended up trading in my truck on another, so I can’t say how good or bad the repairs were. I have nothing negative to say as far as the associates were concerned. They were accommodating and professional. More

Great customer service and pricing. I always take my vehicle to Racine Toyota for maintenance. One of the panels underneath my vehicle had come loose and I had trouble fixing it myself. I always take my vehicle to Racine Toyota for maintenance. One of the panels underneath my vehicle had come loose and I had trouble fixing it myself. Racine Toyota took care of it for me without charge when I was in for routine maintenance. I was really pleased. Thank you! More

Joel was amazing Joel was extremely helpful and patient as I asked him questions about my vehicle, what the warning lights that came on meant and the potential work th Joel was extremely helpful and patient as I asked him questions about my vehicle, what the warning lights that came on meant and the potential work that would need to be done. He kept me updated with the work being done and was overall super helpful. Thank you. More