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Zimbrick Hyundai Eastside

Madison, WI

Overview
Employees
Reviews
Vehicles
4.8
877 Reviews
Zimbrick Hyundai Eastside joined a group of dealerships that has offered Madison, Sun Prairie, and DeForest, Wisconsin, more than 50 years of excellent customer service. It is with great pleasure that we continue to value every person who walks onto our lot in search of their ideal vehicle. Our team of brand specialists are happy to answer questions and assist you in finding the perfect fit. Whether you're searching for a new or pre-owned car, truck, or sport utility vehicle (SUV), Zimbrick Hyundai Eastside is your destination. We encourage you to stop by today at 5433 Wayne Terrace in Madison, WI, to browse our vast selection and even take a test drive!
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5433 Wayne Terrace

Madison, WI

53718

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Showing 877 reviews

October 06, 2023

Everything was on time Action taken was clearly described and IT WORKS NOW. Thank You More

by JJAMRIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wendlandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Zimbrick Hyundai Eastside responded

Thank you for the review!

October 06, 2023

Steve help me to understand current issues and that need to take care immediately. Service center is good and Friendly. More

by Zaheer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wendlandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hellgeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Hanson
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Oct 06, 2023 -

Zimbrick Hyundai Eastside responded

Thank you for the great review!

October 05, 2023

Excellent and timely service . .great waiting lounge with free coffee and comfortable chairs even with all thd new construction happening the area is incredibly clean More

by foursunsrodeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wendlandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hellgeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Hanson
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Oct 06, 2023 -

Zimbrick Hyundai Eastside responded

Thank you so much, we appreciate the kind review and look forward to showing you our remodeled dealership the next time you're in!

October 03, 2023

Originally, I said that Zimbrick as a whole sucked, but some whiny manager didn't like that. So, I'll clarify. Zimbrick East Side Hyundai is "meh." My experience this time in particular has been ok, no More

by smmcguigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Wendlandt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t thinks the person I worked with is listed, and don’t remember his name, so, sorry Steve.
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Oct 03, 2023 -

Zimbrick Hyundai Eastside responded

Scott, I’m sorry your experience did not meet your expectations on your first service visit with our store. We do our best to accommodate emergency situations, but with our service dept. booked out as many as 5-6 weeks, it does take time to work in emergencies that were not planned. Since this was an emergency / unscheduled visit, we were unable to accommodate your loaner car request. We have plenty of cars but when you requested a loaner they were currently being used and/or reserved for other customers that scheduled in advance. The repair we performed included replacing parts of the exhaust. The exhaust comes with a protective coating on it while it is shipped and waiting for installation. This coating burns off when it starts to get hot and usually goes away after the first couple of trips. During this visit we recommended the 60,000 mile maintenance service as outlined in your owner’s manual from Hyundai. Based on the miles currently on your car, it could be performed this visit or next. It was only a recommendation. Also, we had no mention or recommendations of tire replacement on your vehicle. The tires were measured and are almost new and are in perfectly good shape. We strive to provide you with a safe and reliable vehicle; therefore, we keep all of our customers well informed on the vehicle service needs. Our job is to advise you of the needed repairs and recommended maintenance items on your vehicle when we perform our vehicle inspection, then it’s up to you to decide if you would like to move forward with the recommendations. Based on the comments in your review, it sounds like your issue is with a different dealership. In the future, please do not take your frustrations with the other dealer that you normally service with out on us.

Oct 03, 2023 -

smmcguigan responded

Defensive, much?????? Like I said, this service was "ok, not great." I am frustrated with the Zimbrick family of dealerships, and this experience has been just another in a long line of them. I think I made that pretty clear, but will re-word my original post if it makes you happy. My experience with your service center has been "meh." I understand that it was an emergency repair. Totally get it. Went out of my way to ask for a loaner car on day one. Was told you don't have any. Got it. Your rep told me to contact Hyundai Cares, which I did. Got it. Hyundai Cares called me and told me that they "would" cover a rental car, because you told me that you had no loaners. But then Hyundai Cares calls your dealership, and the rep told her that he "didn't remember" me asking for a loaner, and told her that you DID have loaner cars available. So now, I've got Hyundai Cares all up in my business telling me that I should have gotten the loaner from you when I had the chance. FFS, I tried to!! I practically begged you for a loaner when you told me you'd have mine for "a couple of weeks." Next time, I will pre-plan my emergency repairs in advance, to take advantage of your loaner cars, I guess? I'll try to plan the overheating when it fits into your schedule.

October 01, 2023

Awesome Service Zimbrick Hyundai-East! What a great team effort. Thank You, I really appreciate it. More

by MRAEMISCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Wendlandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hellgeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breaan Ruffolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Dodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Zimbrick Hyundai Eastside responded

Thank you!

September 28, 2023

Very friendly, great service, helpful, definitely coming back, very knowledgeable, passionate, kind, customer driven, respectful. More

by JANDERSON160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wendlandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Maas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Montony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Barriouevo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hellgeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

Zimbrick Hyundai Eastside responded

Thank you for the great review! We look forward to assisting you again!

September 26, 2023

Very professional, took great car of my car. They were fast at the service they performed on my car. More

by Ghostrider293
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAMES CALVERLEY-SAAF
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Sep 26, 2023 -

Zimbrick Hyundai Eastside responded

Thank you for the 5-Star review!

September 22, 2023

Very pleasant & helpful. We’re not pushy at trying to sell me on other things. Let me know that my battery will need to be changed in December. More

by Rhonda Roidt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hellgeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Zimbrick Hyundai Eastside responded

Thank you, Rhonda! We look forward to seeing you at your next service!

September 22, 2023

Reliable, Knowledgeable, Accommodating, Friendly and Courteous! Everything you want in a dealership. They not only cared for my vehicle but they also cared about my needs and concerns. that’s why I con More

by CSCHUEPBACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wendlandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hellgeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Calverley-Saaf ?? ?? ?? ?? ??
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Sep 22, 2023 -

Zimbrick Hyundai Eastside responded

Thank you for the wonderful review and 5-Stars! We appreciate your continued support and look forward to seeing you again!

September 21, 2023

Began service on time and finished timely. Due to construction i didnt like the waiting room because i am immuno compromised and there was a hacking cougher who didnt cover his mouth. More

by Care bear
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hellgeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Hanson
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Sep 22, 2023 -

Zimbrick Hyundai Eastside responded

Thank you for the 5-Stars! We appreciate the feedback on the temporary waiting room and look forward to showing you our new facility at your next service when the renovations are complete. Thank you again!

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