Zimbrick at Fish Hatchery Road
Madison, WI
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2,228 Reviews of Zimbrick at Fish Hatchery Road
Refuses/Does not do warranty work I took a truck with 4000 miles and 3 months of bumper to bumper warranty left on it, to them for work on the tailgate and was told by John, the body s I took a truck with 4000 miles and 3 months of bumper to bumper warranty left on it, to them for work on the tailgate and was told by John, the body shop representative, to take it back to Ballweg for the service needed on the tailgate. It was obvious that they didn't want to work on my High Country and I really don't want someone working on it that doesn't want to. I have always got treated great at Ballweg and they always are happy to do the work. It is 30 minute drive to Sauk City, but worth it. (Follow up) Alex the General Sales Manager replied to stand behind their idea that only the original sales dealer does fit and finish warranty work. GM corporate was not aware of this, so I let them know. Corporate was very surprised to here about the change in their warranty coverage. My reply to Alex was: Alex, I contacted GM about this customer service failure, they are contacting your General Manager, Maybe your dealership didn't get the news about warranties. ANY GM dealership can do warranty work on ANY GM vehicle still under warranty.As the General Sales Manager you should know this. It would really make a difference when trying to sell a car. I don't believe your really that stupid, I think your just an empty vessel with no self pride. Do something you and your family will be proud of you for taking on. Your job would be a good start. Veteran More
Made it very easy I bought a car from another dealership two weeks ago. I kept taking it into a mechanic and was worried about the brakes especially because this car is I bought a car from another dealership two weeks ago. I kept taking it into a mechanic and was worried about the brakes especially because this car is for my daughter. Then there is Zimbrick Honda and the Used Car Dealership. They made the transaction so easy. We ended trading the car that we just bought two weeks ago (the one mentioned above) with the same type of car even a year older but Zimbrick put in a lot of work in it t make it so there are no leaks and in tip top shape. Jason Hepperly was so wonderful. I will always go to Zimbrick for my next car. I recommend them to everyone. Thanks Zimbrick! More
Unreasonable wait time! It took 2 hours for an oil change and tire rotation. The service wait time was fair, but the service advisor Andy Frick took 30 mins to print the xxxx It took 2 hours for an oil change and tire rotation. The service wait time was fair, but the service advisor Andy Frick took 30 mins to print the xxxx paperwork. It makes no sense to keep taking in customers if you can't get any out. That is the one person to avoid! More
Family in need On our way to family Christmas, out of town, our vehicle stater to act up. We pulled into the nearest dealership which thankfully turned out to be Zi On our way to family Christmas, out of town, our vehicle stater to act up. We pulled into the nearest dealership which thankfully turned out to be Zimbricks. They made room for us in their busy holiday schedule and promptly diagnosed the problem. Thankfully they were quick because my three kids had efficiently made a mess in the toy room and ate all the fresh cookies. Mellissa there was very accommodating and understanding of our situation and did everything in her power to help. I am thankful to Mellissa and her team at Zimbricks for helping us get back on the road quickly. More
Great service at Hyundai west I have had only great experiences with the sales people at Hyundai west. They are professional, friendly and not at all pushy. They are patient and yo I have had only great experiences with the sales people at Hyundai west. They are professional, friendly and not at all pushy. They are patient and you feel welcome without being uncomfortable. More
Dave Han was exceptional It is nice having a stress free experience when purchasing a vehicle. If I need another car in the future, I will return to Dave Han It is nice having a stress free experience when purchasing a vehicle. If I need another car in the future, I will return to Dave Han More
Great deal on a great car We are very happy with our 2017 Sonata Sport we purchased at Zimbrick West, Dave was great to work with and he did an excellent job of showing the fea We are very happy with our 2017 Sonata Sport we purchased at Zimbrick West, Dave was great to work with and he did an excellent job of showing the features of our new car. More
Excellance The right way to do business it was refreshing to deal with people who sincerely were trying to please me instead of lying and misrepresenting good jo The right way to do business it was refreshing to deal with people who sincerely were trying to please me instead of lying and misrepresenting good job More
Excellent Sales Staff It was a great experience working with the Zimbrick Hyundai West sales staff on my new purchase. I highly recommend this dealership. I worked with N It was a great experience working with the Zimbrick Hyundai West sales staff on my new purchase. I highly recommend this dealership. I worked with Nicholas Shay on my purchase, and he was extremely professional and fully understood my auto needs. More
I like the car, Need some refinement in Zimbrick Processes Overall I'm very happy with my purchase. I got a new fully loaded 2017 Tucson. Chris was great to work with and we did most of the sale over the phone Overall I'm very happy with my purchase. I got a new fully loaded 2017 Tucson. Chris was great to work with and we did most of the sale over the phone since I travel for work. I test drove cars in another city then emailed him what I wanted and he found it for me at a perfect price. The delivery of the vehicle took over 2 hours due to the finance department. They printed all the forms without verifying information such as delivery fees and my address and had to re-print everything again. Then, after I signed everything, they had to overnight FedEx me a second lease to re-sign it because of other errors on their side. Overall, this was frustrating and is not the first time this sort of thing has happened at a Zimbrick location. I'm happy with the purchase. But, it's definitely worth doing a double check on all paperwork before signing and walking out of the dealership. More





