Gregg Young Ford of Hortonville

Zero communication after dropping off vehicle. Does not answer texts, phone calls or messages. Terrible phone system. Dishonest with service charges. No estimate given, proceeded with service Does not answer texts, phone calls or messages. Terrible phone system. Dishonest with service charges. No estimate given, proceeded with services without calling customer even after customer wrote specific instructions to “call first”. More

Fernando was very informative and friendly! Would highly recommend Gregg Young Ford! I only need them to act on my recalls. They said when the parts come in they will come and pick up my car an Would highly recommend Gregg Young Ford! I only need them to act on my recalls. They said when the parts come in they will come and pick up my car and do the work. That is a very nice thing for me as I have a bad knee and having trouble getting around. More

My experience with Gregg Young Ford was excellent. Justin is very capable and easy to work with. Thanks GYF!! Justin is very capable and easy to work with. Thanks GYF!! More

They are very informative and keep you updated as to what is going on with your vehicle. is going on with your vehicle. More

Very friendly and great customer service. Always takes time to explain what service is being done and always explains things needing service attention. Always takes time to explain what service is being done and always explains things needing service attention. More

Although there was a transition recently to Gregg Young, I still see there is a disconnect what the customer asks for and what is actually done. We took our vehicle in for an oil change and to look at the I still see there is a disconnect what the customer asks for and what is actually done. We took our vehicle in for an oil change and to look at the recall. Once completed we asked about recall we were told it was not done as this needed one hour. Initially we were told it would take 1/2 to look at and most likely more time to get it done we understood this. At the time of making the appointment, "and we spoke to an agent" we asked them to have someone please see us as I wanted to look at a new vehicle. Well this message never got across either. So we just sat in the waiting room to see if someone would ask. Nope! Not sure where the ball was dropped and I'll explain why this ruffled my feathers abit. I have stage 4 cancer and it is difficult for me to get out to get things done. So end of the day, we got an oil change. When we checked out I asked what happened about the recall and got excuses. Sorry, I really don't like excuses I like results. Get it together guys. Reason for visit: 1 Oil Change 2. Recall review 3. Discuss a new vehicle Overall, I know you have some fantastic people working there as we've dealt with some of them in the past. It's not really their fault but the way their processes were put together. Again, great people working for you. More

They did a great job of service on my F350 and taking care of my recall care of my recall More

Everyone at Greg Young Ford are amazing to work with and we always get great service. we always get great service. More

Great customer service. Came in unscheduled for repairs, they scheduled it and worked late to finish the truck ahead of schedule. Came in unscheduled for repairs, they scheduled it and worked late to finish the truck ahead of schedule. More

Need to bring down cost and was given an appointment then it was changed. Also the cost of a oil change has really gone up , also when you say a price that should be how much it is I was told 69.99 for oil c it was changed. Also the cost of a oil change has really gone up , also when you say a price that should be how much it is I was told 69.99 for oil change but in the end it was 81.50 with money tight 10 makes a difference. More