Audi Salt Lake City

Had an awful experience with service at Audi SLC. If you care about your Audi, I’d recommend going somewhere else based on my experience. While my vehicle was in for service, the technician cause If you care about your Audi, I’d recommend going somewhere else based on my experience. While my vehicle was in for service, the technician caused a significant gash in the front left tire, requiring replacement. The dealership did replace the tire, but it was not installed correctly, requiring me to return for a second visit. More concerning was the discussion around tread depth. I was told the new tire matched the existing tires at 9/32" exactly, so only one tire needed to be replaced on my AWD vehicle. Given the tires already had ~11,000 miles on them, this seemed unlikely. After the visit, I measured the tread depths myself and found a difference of about 3.5/32" between the new tire and the opposite front tire. When I raised this with the service department, they acknowledged that this difference was possible. However, since it was just within Audi’s allowable limit (4/32"), no further action would be taken. I understand that mistakes happen, but this involved multiple issues along with very inconsistent information around something that would directly affect my car's reliability. That’s especially frustrating coming from a shop that charged ~$1,400 for a diagnostic and 12V battery replacement at a $250/hour labor rate. I also want to call out that my service rep (Olive Oliverson) wasn't at fault for the issues, I'm sure she was just passing along what the tech was doing. More

Very easy to deal with and always thorough. The free ride service while you wait is a nice benefit. Can’t forget to mention the free coffee is a very nice touch. It can do lattes! Would recomme The free ride service while you wait is a nice benefit. Can’t forget to mention the free coffee is a very nice touch. It can do lattes! Would recommend to other fellow Audi owners More

Extend service as always! I was able to secure our next morning appointment. Thank you.! I was able to secure our next morning appointment. Thank you.! More

Great service. Connor and Team did a good job answering my questions. Thank you all Connor and Team did a good job answering my questions. Thank you all More

Seat belt recall brought me in. Great service had me in and out in less than the hour promised! Great service had me in and out in less than the hour promised! More

The team was an always helpful and they listen to the client. Job well done client. Job well done More

My daughter has a 2022 Q3, her mother and I live out of town, we really appreciate the time and care that SLC Audi service has given her. Always helped her even when she has a question. Thank you Salt Lake town, we really appreciate the time and care that SLC Audi service has given her. Always helped her even when she has a question. Thank you Salt Lake Audi. More

Samuel Cronin, sevice representative, is very professional, thorough, intelligent, and knowledgeable about Audi automobiles. He is a very good communicator as well. professional, thorough, intelligent, and knowledgeable about Audi automobiles. He is a very good communicator as well. More

As always, Olive Oliverson was very helpful. She got our 2015 Audi Allroad in for a coolant leak. Also preformed a new break service on the front. She got our 2015 Audi Allroad in for a coolant leak. Also preformed a new break service on the front. More

Service was seemless and efficient. Technician was great along with all the other people I encountered for my visit. Technician was great along with all the other people I encountered for my visit. More