Keyes Audi

I am extremely disappointed with my experience at Audi of Van Nuys, particularly with the salesperson Denham. I leased a 2024 Audi Q8 E-Tron on February 1, 2025. From delivery, the vehicle had unresolved Van Nuys, particularly with the salesperson Denham. I leased a 2024 Audi Q8 E-Tron on February 1, 2025. From delivery, the vehicle had unresolved issues, including Apple CarPlay that has never worked. During the sales process, Denham disclosed that the vehicle had been returned by a prior customer but minimized it as the customer simply “changing their mind.” Concerns about CarPlay not functioning were also downplayed, and I was told the issue was likely phone-related and would resolve on its own. Despite replacing my phone, the issue has never been fixed. Since purchase, the vehicle has been non-drivable on four separate occasions due to charging failures, later confirmed to be software-related issues with the vehicle, not charging stations. The car is currently in service (at Audi Downtown LA) and has been there for over three weeks with no permanent resolution. Once these issues began, communication from both Denham and the dealership became extremely poor. Calls and messages go unanswered, and promised follow-ups do not happen. This experience has been extremely frustrating and unacceptable for a luxury brand and dealership. I would caution anyone considering purchasing or leasing from Audi of Van Nuys to proceed carefully. More

Great salesman and the service department workers was cool and friendly. Car was nice and clean and coffee was excellent. cool and friendly. Car was nice and clean and coffee was excellent. More

Very professional and helpful staff, who answer every question we have. All over very easy and fast process question we have. All over very easy and fast process More

We got my daughter Audi Q3 has very nice car. Cell person. Marina was very professional. We are very happy for her service And thanks Greg too. He is a general manager. He came talk to us and we Cell person. Marina was very professional. We are very happy for her service And thanks Greg too. He is a general manager. He came talk to us and we have a good deal too. More

Marina was such a joy to work with on getting our new Audi! From the test drive, to the deal, the process was easy and wonderful. Audi! From the test drive, to the deal, the process was easy and wonderful. More

Very professional and a nice sales person. Knew exactly what I was looking for, Explained about the car in specific on how the functions work, etc. Knew exactly what I was looking for, Explained about the car in specific on how the functions work, etc. More

Excellent customer service, professional and easy to work with. Made me feel at ease during what can be a very stressful situation. From the sales rep, to finance and even the manager - I was treated with th with. Made me feel at ease during what can be a very stressful situation. From the sales rep, to finance and even the manager - I was treated with the utmost respect. I highly recommend Audi Van Nuys to anyone looking to get into a new car. More

I have to say dealing with the entire team, from the GM to Zora, our salesperson, was exceptional. Zora reached out to me after my inquiry and came back with exactly what I needed to make the deal work. I to Zora, our salesperson, was exceptional. Zora reached out to me after my inquiry and came back with exactly what I needed to make the deal work. I was looking at leasing two cars, and I did. I got the Q-8 and A-5 and traded in two cars. The price and deal were exactly what I asked for; no more haggling was required. She was honest and not pushy in any way. They also have an exceptional service dept, which was one of the main reasons I chose this dealership. I have had nothing but great experiences with the service team. More

Wael is a fantastic rep for the brand. We are returning customers to the dealership for the amazing customer experience he provides each time. Thank you! We are returning customers to the dealership for the amazing customer experience he provides each time. Thank you! More

Friendly, clean, professional-feeling. Efficient. Polite. Made me like they respected my situation and were vey helpful, honest. Efficient. Polite. Made me like they respected my situation and were vey helpful, honest. More