After nearly nine years as a loyal Audi customer, I never - Pedram
After nearly nine years as a loyal Audi customer, I never imagined I would have to take an authorized Audi dealership to court just to get some accountability.
I purchased my vehicle from Audi Van Nuys, and every service, including routine oil changes, was performed exclusively by them.
When my car broke down, they found a plastic washer inside the throttle body and a hose clamp installed backward. Despite admitting they couldn't explain how the washer got there, they blamed outside influence and charged me for the repair.
Outside influence from whom? They were the only ones who had ever serviced my vehicle!
Even worse, I had reported significant coolant loss, which they failed to properly investigate. Another authorized Audi dealership later diagnosed the leak and repaired it under warranty.
I made numerous attempts to resolve the matter with the dealership and Audi of America, but neither provided a satisfactory resolution. Even the New Motor Vehicle Board attempted mediation, and according to its representative, Audi Van Nuys never responded.
Eventually, I took the dealership to small claims court. On November 2, 2026, the Los Angeles Superior Court entered judgment in my favor against Sherman Oaks A Inc., DBA Audi Van Nuys. Case No. 26VESC01105.
This was never about money. It was about honesty, accountability, and customer service.
Because of this experience, Audi has lost three customers and someone who genuinely recommended the brand for almost a decade.
It's unbelievable that a dealership would rather lose loyal customers and damage its reputation than properly investigate a legitimate concern.
Very disappointing, especially from a brand I once trusted so much.
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