Big Star Ford

During the service of my vehicle over a two week period, I never received one phone call on the status of my vehicle or when the service was completed. I dropped off the vehicle and after two days of not he I never received one phone call on the status of my vehicle or when the service was completed. I dropped off the vehicle and after two days of not hearing anything I went to the dealership to get an estimate. The reason I went to the dealership is because every time I called the service department the phone just rang and rang. I agreed for the work to be done, but didn't hear anything for a week. After a week I went to the dealership. The service person said the service was complete. I looked on the invoice and the service had been complete for five days. Stephanie, the service manager, was helpful the one time I spoke to her. Every time I go there workers are having side conversations and noone approaches you when you get out of your car or enter the service room. The last time I went there I walked up to the service desk and the worker had his head down on his phone. I stared at him for a least 10 seconds before he looked up. More

They were the only dealership within 300 miles of my home to have the exact vehicle in the color I wanted. Now I wish I had settled for a different color. I purchased a 2025 Ford Truck Expedition Max from to have the exact vehicle in the color I wanted. Now I wish I had settled for a different color. I purchased a 2025 Ford Truck Expedition Max from this dealership at the end of August 2025. On Thursday, August 21st, after receiving the price sheet, I asked Mr. Derek Frank via text about the "Aftermarket Value Pkg" charge on the sheet. He responded by describing what the package included (Pladtech, clear coat/clear shield paint protection, tint, wheel locks). During a phone call later that afternoon, my husband and I informed him we were not interested in the package for several reasons. He told us, "It is already on the vehicle." He let us know he would discount the package from $1780 to $899. When we arrived on Saturday, August 23, 2025, to pick it up, we watched the service department put the locking lugs on the vehicle and had to wait for the windows to get tinted. On Saturday, August 27th, our auto detailing guy came to the house for our regular service. He informed me he does not believe my truck has a protective coating. He has been our detailing guy for almost 10 years. At least once a month, he cleans our three vehicles, and has cleaned our RV and boat several times. We have never had any problems with him or his crew in all these years. On Monday, August 29th, I contacted Mr. Frank via text, requesting him to send me some proof that my vehicle has the protective coating. He informed me I would have a "Dealer Added Items" sticker with the window sticker or in the glove box. I let him know I do not have that sticker. Mr. Frank said, "Those items are added when they get to the dealership." I don't understand how this package was already on the vehicle when we told him we did not want it, or how the package is added to all vehicles when they come into the dealership. Still, we watched the locking lugs being put on, had to wait for the windows to get tinted, and our very trusted detail man says my truck does not have the protective coating. When I asked Mr. Derek Frank this question, he stopped responding to my text. Another issue, I have contacted Mr. Ivan in finance several times via text and voice call without a response. I requested the paperwork from my purchase to be mailed to our local Louisiana Office of Motor Vehicles. I am unable to find out if our paperwork is going to be mailed, and if so, when. After not receiving any information from Mr. Derek or Mr. Ivan, I emailed Mr. Sawyer, Floor Manager, on October 3, 2025. As of now, 9 days later, he has not responded to the email or attempted to contact me. On October 8, 2025, I emailed Mr. Tim Jsch, General Manager. To date, I have not received a reply to the email, nor has he attempted to contact me. Do not use this dealership if you would like any type of service after the sale. More

We purchased a 2023 Exepdition Max from this dealership at the end of March. When we were test driving the vehicle, a couple of system fault errors went off. When asked about them, we were told that th at the end of March. When we were test driving the vehicle, a couple of system fault errors went off. When asked about them, we were told that they just received the vehicle in and that the vehicle was in ”transportation mode” and that those would be turned off. After discussion, my husband and I agreed to purchase the vehicle…once we purchased the car, they told us we could pick it up tomorrow as they hadn’t finished doing the overview of the vehicle. Let me note that my husband had test drove it two days before I went with him to look at it (so the dealership had it for at least a week on the lot…enough time to service the vehicle before advertising the car for sale) So we had to wait and pick the car up the day after we purchased it…upon picking it up the sensor faults we not fixed. We were told that they would order parts and pick up our vehicle and bring us a rental car. (we live an hour and a half from the dealership) After a week of not hearing back, we called to follow up about them fixing the faults. We called our sales rep 3 times, two of the calls went unanswered with voicemails, and once he answered and said he would get an update and call us back. He never did. We were going on two weeks of having the car, so then we called the sales manager…he told us he would check with the service department and call us back. He did call back, but did not give us an answer because the service department “was in a meeting”. my husband has since called the sales manager back two more times with no answer or response. We’re coming up on a month of owning this vehicle with absolutely no help, response, answers from this dealership. They lied to us about the faults in the beginning and then haven’t even followed up to correct the issue. The customer service at this dealership is absolutely horrendous. Please do not consider purchasing a vehicle from here. The other negative reviews that I have read are just like the experience we have received. I’m honestly quite baffled this dealership prides themselves as a reputable dealership. We have since decided to contact a dealership we trust to resolve these issues or purchase a new vehicle from. More