CarMax

I have never bought a car before, so it was helpful to have such a smooth process. Car came with new tires, floor mats. Everything went very efficiently. have such a smooth process. Car came with new tires, floor mats. Everything went very efficiently. More

This was actually a great experience, no hassle and most importantly no pressure. Had a 10 am appt. spoke on the phone with the salesperson on the way he had the car pulled up in the front for us all ready, importantly no pressure. Had a 10 am appt. spoke on the phone with the salesperson on the way he had the car pulled up in the front for us all ready, I had to actually go inside to get someone to help us, not your typical auto dealership when your hounded the minute you hit the lot. I would definitely buy another used car from them. We were in and out in about 3 hours after test driving and going over the car, and doing financing and them cleaning up the car and placing a nice yellow bow on it so I could take a picture More

Carmax does not vet its cars well. We bought a Volvo xc90 that had had tons of issues with its paint already. Carmax painted the rear bumper and it looks worse than when we dropped it We bought a Volvo xc90 that had had tons of issues with its paint already. Carmax painted the rear bumper and it looks worse than when we dropped it off. However we had no choice but to take possession of the car as the loaner they provided us REAKED of cigarettes. We have a young child we did not want in a cigarette car. Had I known their repair would be so bad I would have returned the car but we are now out of the return window. We will be looking into return options as we are completely unimpressed with Carmaxs quality. This is our second car purchase with Carmax and will likely be our last. Our first purchase also had several issues, stemming from a simple fix Carmax did incorrectly before we purchased the car. Carmax put the wrong battery in that vehicle. Carmax customer service has treated us well but their service department work is rough. Any work they’ve done for us always seems to need further professional work (by technicians outside of Carmax) to be done correctly. More

Sales and office staff are extremely friendly and welcoming. Transparent and concise communication. The team made my buying experience smooth and fast. welcoming. Transparent and concise communication. The team made my buying experience smooth and fast. More

Jerry did an amazing job getting us set up in my new car. Very friendly service and very organized process. Very friendly service and very organized process. More

Seriously this company is a game changer. I found two cars I wanted to see, drove them both, no negotiating, lots of confidence that the car was in good shape, there's a cooling off period... I found two cars I wanted to see, drove them both, no negotiating, lots of confidence that the car was in good shape, there's a cooling off period... Car runs well. I know what I bought. I was out of there in a few hours with a car that does what I need. Incredible! More

This was the first time I’ve actually enjoyed buying a car. There was complete transparency, no pushy sales people sitting me at a table why they “have a conversation with the boss about prices”. Everyo car. There was complete transparency, no pushy sales people sitting me at a table why they “have a conversation with the boss about prices”. Everyone there was so friendly and at the end they brought our car around and took a picture of us with the car and a shiny big bow on the car. The whole experience was so personable. I will definitely buy future cars here. More

Our sales rep Jerry was fantastic! Once he stepped in, the process was so much smoother. We were able to do a lot online beforehand and he got us in and out quickly! Once he stepped in, the process was so much smoother. We were able to do a lot online beforehand and he got us in and out quickly! More

First the process is very simple the sales man are extremely helpful and very knowledgeable about thier jobs my wife and I will tell everyone we know looking for a car to visit your dealership a big extremely helpful and very knowledgeable about thier jobs my wife and I will tell everyone we know looking for a car to visit your dealership a big thank you from us to all of you More