Central Florida Lincoln

I brought my car to Central Florida Lincoln because it was shaking and driving unbalanced. The first time I went, they told me I just needed a tire rotation, which was included with my oil change, so I di was shaking and driving unbalanced. The first time I went, they told me I just needed a tire rotation, which was included with my oil change, so I didn’t pay extra. It didn’t fix the problem. The second time, they said I needed alignment and balancing. I paid for that, but the issue still wasn’t resolved. On my third visit, they finally found a defective tire. They tried to fix it about six times but couldn’t get the right replacement, blaming bad stock from the manufacturer. I had insurance on the tire, but they still wouldn’t replace it for free and continued to charge me. I spoke with the manager, but I didn’t get any help or resolution. More

Brandon was very easy to work with. He helped compare cars and answered all my questions. He went the extra mile to help with financing. He helped compare cars and answered all my questions. He went the extra mile to help with financing. More

Didn't follow through on phone calls, didn't fill up vehicle with gas before completing sale. vehicle with gas before completing sale. More

Amine went above and beyond to sell us the car we wanted at a price we could afford! Thank you so much for your hard work on our deal. Highly recommend this dealer. at a price we could afford! Thank you so much for your hard work on our deal. Highly recommend this dealer. More

I called Central Florida Lincoln the night before my visit and was very clear about the condition of my car and the trade-in value I expected. I was told they could work with my number, which was in lin visit and was very clear about the condition of my car and the trade-in value I expected. I was told they could work with my number, which was in line with offers I’ve already received from multiple other dealerships. After spending my entire morning there, they let the deal fall through over just $2,000 — which is extremely frustrating and feels like a waste of time. What’s worse, I explicitly told them NOT to run my credit unless they could meet the number I wrote down on paper. They ran it anyway without my consent. That’s not just bad business — that’s disrespectful and unprofessional. If a dealership can’t respect your time or your instructions, I’d advise going somewhere else. More

I sold and bought my other car with this deler, I bought an extended warranty and then I decided to cancel the warranty, since they changed the manager and the financing is no longer the same he doesn't car an extended warranty and then I decided to cancel the warranty, since they changed the manager and the financing is no longer the same he doesn't care about the customer I have been waiting for more than 90 days for the check, I call I leave a message and they don't call me back to know what is happening with the cancellation or the check are always busy or if not they are on their break I take calling every day at different times and I have no result the only person who has tried to help me is the secretary and has indicated that she has left the personal message even so they do not return the call, I write it here so that you know my experience, I am still waiting for them to call me to know that with the cancellation vendi y compre mi otro carro con este deler , compre una garantia extendidad y luego decidi cancelar la garantia, desde que cambiaron al gerente y el finaciamiento ya no es igual no le importan los cliente llevo mas de 90 dia esperando el cheque ,llamo dejo mensaje y no me devuelven la llamada para saber que esta pasando con la cancelacion o el cheque, siempre estan ocupado o sino que estan en su break llevo llamando todos los dia distinta horas y no tengo resultado la unica persona que a tratado de ayudarme es la secretaria y me a indicado que a dejado los mensaje personal aun asi no me devuelven la llamada , lo escribo por aqui para que sepan mi experiencia, todavia sigo esperando que me llamen para saber que con la cancelacion More

I brought my vehicle to this Lincoln dealership on a Saturday because a tire was low on air. Although the service department was suppposed to open at 8AM and I had an appointment for 8AM, no one showed Saturday because a tire was low on air. Although the service department was suppposed to open at 8AM and I had an appointment for 8AM, no one showed up at the service desk until close to 8:30AM. During check-in, I specifically asked for my tire to be inspected to ensure there were no issues with the tire. Dakkota, a service representative, checked in my car. After having it for most of the day, I was told the tire was fine and just needed air. Fast forward a few days—I'm getting ready for work and find that same tire nearly flat. I took it to a Ford dealership by my work (after getting air), and they showed me a large nail embedded in the tire. This should have been obvious during the inspection, and missing it probably means they never even looked at my tire. I called Dakkota at 11 a.m and asked for a tire qoute. I heard nothing back. I followed up at 1 p.m., and was told they were busy and they would get back to me. When I tried to escalate, the service manager, Barry, refused to take my call. By 2:30, I had to call Lincoln corporate. Corporate was able to get me a quote for a replacement tire because the dealership itself still hadn’t called me back with a qoute. I was quoted $530 for a replacement tire—over $100 more than the same tire quoted at Ford. Despite the dealership’s clear mistake, they refused to offer any discount. They did not even offer any apologies for their mistake on Saturday until after I called them out on that. Only after I told Lincoln I was going to leave a negative review did they agree to price-match Ford’s $400, citing a price match policy. This experience was not only frustrating but showed a clear lack of accountability and basic customer care. I expected better. I will not be returning to this dealership, ever, and would not reccomend the dealership to anyone. More

I just want to thank Elizabeth Tarr and all of the team @ Central Florida Lincoln for the excellent service they provided. I recently had some major damage to my Lincoln Navigator due to squirrels destro Central Florida Lincoln for the excellent service they provided. I recently had some major damage to my Lincoln Navigator due to squirrels destroying wires around my engine and Elizabeth got my vehicle in for repair the very next day and also put me in a beautiful loaner vehicle whike my vehicle was worked on. She also coordinated with my insurance adjuster to insure a timely reimbursement of repair my repair costs and it was all smoothly done. I really appreciate all the effort and professionalism displayed by Elizabeth and the entire team at Central Florida Lincoln. Thanks !! More