Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kia of Cherry Hill
Cherry Hill, NJ
962 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
962 Reviews of Kia of Cherry Hill
August 18, 2026
Incompetent and/or fraudulent. **Do NOT use this dealership even if the individual car is good.** You have been warned. I bought a used car (45K miles). They did not give me its **Do NOT use this dealership even if the individual car is good.** You have been warned. I bought a used car (45K miles). They did not give me its tags, registration or the title to the lending company for 3.5 months. They gave me two (not one) temporary tags and registration; the last one expired July 4, 2026. I had no tags/registration for 1.5 months until mid August, and could not drive the car I was paying for all that time. It was a severe hardship to not have a car for 1.5 months. I called multiple times, emailed, used the form on their site, and had Kia Corporate call. Over a period of 5 days. No one would call me back or talk to me. I asked Kia Corporate to call them, and surprise surprise, the dealership talked to them. Kia Corporate told me that the dealership said that the previous owners didn't give them their papers and "there was nothing they could do about it." I had to get NJMVC & NJ Attorney General involved, plus write a certified letter. Only after the dealership got a notification from the state did they somehow remember how to contact me. When they contacted me, their main concern was telling me how incompetent their dealership was. Here are their excuses: 1. They never read their emails 2. Their phones are 'dinosaurs' and don't work. 3. No one told anyone anything and no one in the entire dealership had any idea what was going on, even though I called the dealership multiple times and left many messages, emailed, sent in a form, had Corporate call, and talked to several people, all who said they'd have "the managers" call me back. No one had any idea! 4. The title and tag people are corporate and are terrible and never talk to the managers. 5. I should have contacted the sales manager directly on his private cell phone. If only I'd done that, he'd have helped me. If this is boring you, imagine how I felt having to deal with this b.s. for multiple hours while not being able to use my own car for 1.5 months. Who knows if they'd ever have resolved it if I hadn't gotten the MVC and Attorney general involved. Other than paying for a rental for 3 days, they offered nothing else to compensate me for not being able to use my car for 1.5 months. More
by d
Employees Worked With
Bill Kopp
August 18, 2026
I have had my car serviced at Kia in Cherry Hill on 8/13 and Jeff Kowalchik was my service representative. He treated me very respectful and with professionalism. This was my first service after I purchased and Jeff Kowalchik was my service representative. He treated me very respectful and with professionalism. This was my first service after I purchased my car in April and I had to rely on Jeff to guide me what the procedure is at this service dealership. You can be sure I will be back for future services on my car. I also want to mention the lady who I spoke to on the phone to schedule the appointment and the lot fellows were so helpful and friendly!! Thank you, Brigitte Galley More
by Clgalley
Employees Worked With
Miranda
August 01, 2026
I always have a pleasant visit when I come to Kia I never had any problems and I’ve becoming there for years. Jeff was very good polite and he did his job. Just wanna say thank you and keep up the good work. had any problems and I’ve becoming there for years. Jeff was very good polite and he did his job. Just wanna say thank you and keep up the good work. More
by sharonlindsey21
Employees Worked With
Jeff and Andrew in service department
July 23, 2026
I have to say buying my car at Kia cherry hill was overall a good experience? Amir gave me a good trade for my 2022 Kia Sorrento to get me into a 2026 Kia Sarento, the car is beautiful. The service w overall a good experience? Amir gave me a good trade for my 2022 Kia Sorrento to get me into a 2026 Kia Sarento, the car is beautiful. The service was professional. My experience was personal and professional. If you're in the market for a new car, I recommend cherry hill Kia. You won't be disappointed. More
by Tracy Roberts
Employees Worked With
Ahmir
May 05, 2026
I came to KIA of Cherry Hill, because a competitor’s dealership where I previously leased 3 Sorentos unfortunately did not know what great customer service was about. Instead they watched me walk out. C dealership where I previously leased 3 Sorentos unfortunately did not know what great customer service was about. Instead they watched me walk out. Consequently, I got to sit with Rich Evans who thoroughly blew them out of the water and demonstrated how going to a Dealership CAN be a wonderful and stress free experience. In less than an hour a deal was reached. Thanks Rich and KIA of Cherry Hill!! More
by Ben Guzzardi
Employees Worked With
Rich Evans
