Colley Ford

I am extremely disappointed with my experience at Colley Ford regarding my brand-new 2024 Mustang GT. I purchased this vehicle new with only 5 miles on it, and since then I have experienced ongoing safet Ford regarding my brand-new 2024 Mustang GT. I purchased this vehicle new with only 5 miles on it, and since then I have experienced ongoing safety system warnings, battery-related failures, and transmission concerns. The warning indicators appear both on the vehicle's dashboard and through the FordPass app. I have repeatedly brought my vehicle back to the dealership, provided photos and videos documenting the issues, and have done everything possible to help diagnose the problem. During my most recent visit, I even asked if they wanted updated timestamps and additional documentation to assist with troubleshooting. Despite multiple service visits, including a recent visit where my vehicle remained at the dealership for two days, I was repeatedly told that nothing could be found. Meanwhile, the warnings continue to appear, and my concerns remain unresolved. As a customer who purchased a brand-new vehicle, it has been extremely frustrating to deal with the same issues over and over without a clear resolution. After my previous service experience, I left an honest review reflecting my dissatisfaction. Because the issues remained unresolved, I also contacted Ford Corporate for assistance. When I returned to Colley Ford again for the same ongoing problems, I felt that the focus shifted from addressing my vehicle concerns to discussing the negative review I had left. Rather than focusing on the battery failures, safety system warnings, and other concerns that brought me back, the service manager, Gary, appeared more concerned about my review and expressed frustration about it. I felt dismissed as a customer and was left with the impression that my concerns were not being taken seriously. Instead of focusing on resolving the issues with my vehicle, I was made to feel unwelcome for providing honest feedback about my experience. My goal has never been to create problems for the dealership. I simply want my brand-new Mustang repaired properly and the underlying issues identified and resolved. After numerous visits, repeated documentation, and ongoing warnings from both the vehicle and the FordPass app, I expected better customer service and a stronger commitment to finding the root cause of the problem. Based on my experience, I cannot recommend Colley Ford. If you purchase a vehicle here, I hope your experience is better than mine. As a customer dealing with unresolved issues on a brand-new vehicle, I have felt ignored, dismissed, and unsupported throughout this process. More

My problem was taken care of except for the fact that you don’t repair tires there and that is very frustrating!! don’t repair tires there and that is very frustrating!! More

Thank you Robert Velto, Mike Sheridan and especially Roberto Castillio for picking me up from the airport, going through all the features of this great truck with my wife and helping set up my Ford app Roberto Castillio for picking me up from the airport, going through all the features of this great truck with my wife and helping set up my Ford app to connect with the vehicle. I would highly recommend Colley Ford. it was a great experience Jerry W. More

Easy, no hassle, friendly staff, they had the vehicle i wanted at the right price. wanted at the right price. More

Great team that goes above and beyond to get the exact vehicle you want at a great price. vehicle you want at a great price. More

My family has been customers of this dealership for years and the service we had our last visit is a reason why! Everyone that helped us was friendly and knowledgeable. It was an overall great experience and and the service we had our last visit is a reason why! Everyone that helped us was friendly and knowledgeable. It was an overall great experience and we will continue to come back! More

Love the whole experience I had, while buying a new maverick from Colley ford. Everyone was friendly and helpful. Felt no pressure. Ismael, was absolutely wonderful. Love my new truck. Thank you! maverick from Colley ford. Everyone was friendly and helpful. Felt no pressure. Ismael, was absolutely wonderful. Love my new truck. Thank you! More

Second to none customer service super professional staff always treats me like I’m family always treats me like I’m family More

Kyle was great best service I’ve had in 40 yrs. It was a lot faster then in the past It was a lot faster then in the past More

My service rep Lillian was, and has always been, very helpful. She does call with updates, which I like. I had some warranty work done by the dealer, and it because it was going to take a week to order p helpful. She does call with updates, which I like. I had some warranty work done by the dealer, and it because it was going to take a week to order parts and do the work, they did provide a nice loaner vehicle for free. Colley has always taken great care of me. They always provide a ride home, which is great. More