Ed Hicks Imports

I regularly purchase vehicles out of state and rarely write reviews, but this experience stands out for the wrong reasons. I agreed to terms on a car and was ready to move forward. Instead, the dealer write reviews, but this experience stands out for the wrong reasons. I agreed to terms on a car and was ready to move forward. Instead, the dealership delayed the process on their end while “checking with other dealers” and handling things internally. During that time — after several messages, a few phone calls, and multiple days of back-and-forth — the car was sold to someone else. This wasn’t a case of a last-minute competing buyer. It reflects a lack of deal control and a willingness to continue shopping a vehicle even after terms are agreed, without clearly communicating that to the buyer. At the level of purchasing a $90K+ vehicle in cash, there should be a much higher standard of professionalism, transparency, and follow-through. Instead, I was left in limbo while the dealership continued to pursue other options behind the scenes. The result was a complete waste of time and a breakdown in trust. If a dealership is not prepared to secure a vehicle once terms are agreed, that should be made explicitly clear upfront. Proceed with caution, and make sure you have explicit written confirmation that a vehicle is being held before assuming a deal is in place. More

By far the best place to purchase your car with Marissa Valent Luna/EdHicks Mercedes. Valent Luna/EdHicks Mercedes. More

Ted was amazing! My daughter needed help with her delivery, and Ted drove 6 hours two ways to make t happen! My daughter needed help with her delivery, and Ted drove 6 hours two ways to make t happen! More

Roy was amazing! He got the deal done even though it took longer than expected he was so patient. His customer service and knowledge was excellent. The whole dealersh He got the deal done even though it took longer than expected he was so patient. His customer service and knowledge was excellent. The whole dealership was very nice and clean. I would recommend anyone to buy a car from Roy and Ed Hicks Imports! More

Ernest hands down has been my favorite salesman EVER. First off very very professional, honest and attentive. Never in my life have I walked into a dealership where 100 salesmen rushed me (such a turn of First off very very professional, honest and attentive. Never in my life have I walked into a dealership where 100 salesmen rushed me (such a turn off). Ernest was very patient and stood back while I discussed options with my husband. He discussed the pro's and the cons of trading a vehicle in, new v's used everything was on the table. We decided on the brand new CLA 250 AMG style. It was so brand new we had to wait a few days because it had not been delivered yet. Let me tell you when our new Benz came in, I was super EXCITED and they even had it waiting in the SHOWROOM......like what the HECK!! He took pictures of it and sent to us he was excited as well. Ernest if you ever read this, I want you to know you are a very down to earth person. You shared your life with us, and we shared pictures of our families with one another, we laughed, and I cried when I got my car. We definitely made a new friend that day and we appreciate you. Thank you so much for taking care of us. Thank you for checking up on us as well. Padgett More

Well beyond excellent service by Ms Valent Mar21st 2022. The sales rep of laudatory service was diligent finding an abnormal solution to assist disabled veterans with their wheel chair needs. Ms Valent expl The sales rep of laudatory service was diligent finding an abnormal solution to assist disabled veterans with their wheel chair needs. Ms Valent exploring many vehicle options over a couple of months, worked tirelessly with the vehicle options and then with Ed Hicks Service to ensure the customer's needs were met. Truly well above excellent support and customer service. If there was a system I'm place to ensure individual employees were promoted to management and oversight of other colleagues guiding all associated with a company performed at a high level. The example of Ms Valent's support resolving our needs would be the occasion where a sales associate was promoted for their quality service and customer care. Thank you Ms Valent for being that level of sales and service helping our family with our unique needs. More