Fields BMW South Orlando

My car was taken care of wonderful and quickly. The dealership is a pleasure to go to. Also Shaquille from the parts department was very helpful and was able to get me squared away. Thanks again. The dealership is a pleasure to go to. Also Shaquille from the parts department was very helpful and was able to get me squared away. Thanks again. Don. D. More

I cannot say enough good things about the team at Fields BMW. I recently found myself in a very difficult and frustrating situation regarding my previous vehicle, and I honestly wasn't sure how it was going BMW. I recently found myself in a very difficult and frustrating situation regarding my previous vehicle, and I honestly wasn't sure how it was going to be resolved. Enter Mic (General Manager), David (Sales Manager), and my salesperson, Miguel. This management and sales team completely stepped up to the plate. They listened to my concerns, ran the numbers, and turned a highly stressful situation into the most seamless and professional purchasing experience I’ve ever had. I ended up driving home in a spectacular new 2025 Aventurin Red 740i. They truly proved that the 'Fields Matters' motto isn't just a slogan; it's how they do business. They have earned my absolute loyalty, and I will be bringing all of my future automotive business to them. Highly recommend! More

I brought my 2024 BMW X5 in with a service warning light on, proactively scheduled at the 36,000-mile threshold of my BMW Ultimate Care contract. I waited 3.5 hours. Here is what Fields BMW South Orlando pe on, proactively scheduled at the 36,000-mile threshold of my BMW Ultimate Care contract. I waited 3.5 hours. Here is what Fields BMW South Orlando performed: a tire check, a brake check, and a car wash. Here is what they denied: the oil change ("not needed"), the engine air filter, the cabin air filter, and every other covered maintenance item — all citing no CBS trigger. Then they cleared and deleted my service warning light without performing any of the services it indicated. I was directed to the parts counter where I was charged $110.73 for an engine filter with a BMW National MSRP of $69.64 — a 59% markup above BMW's own price — plus a 3% credit card surcharge. Total out of pocket: $291.21 for services that should have been covered. BMW's own documentation sets the cabin air filter CBS baseline at 32,000 miles. I was at 35,171. The light was on. They deleted it and sent me home. General Manager Mic Romero confirmed in writing the next day: service is "not yet due." I have formal complaints filed with BMW North America and pending with the Florida Attorney General under FDUTPA. I am a USCG veteran and multi-BMW owner. This is not the BMW experience. This is a dealership that uses your contract's expiration threshold against you. More

My services advisor Mr. Angel Mercado is excellent he is very knowledgeable and the nicest person to do business with. Angel Mercado is excellent he is very knowledgeable and the nicest person to do business with. More

I took care of in a engine was overheating and while I appreciate the extra work that was done, at the end of the day the engine light goes on after 1 mile so had I known this couldn’t be even remotely re appreciate the extra work that was done, at the end of the day the engine light goes on after 1 mile so had I known this couldn’t be even remotely repaired I would not have paid $1,600 for other services More

Excellent service l got all the answers from Angel my service advisor with good results. service advisor with good results. More

This is the second car that we bought with Cynthia. She was very helpful from day one and made our experience very smooth. I Highly recommend her. She was very helpful from day one and made our experience very smooth. I Highly recommend her. More

Very disappointed with Garret’s lack of customer service. I brought my 2019 BMW 430i to Fields BMW in Orlando for and was told on January 23rd by the shop manager my wheels have a known defect and would I brought my 2019 BMW 430i to Fields BMW in Orlando for and was told on January 23rd by the shop manager my wheels have a known defect and would are covered for replacement. (smooth worm-like trails under the smooth clear coat, no damage to the wheels or any curb rash). The shop took photos of the part numbers, and indicated they were ready to order. I was then told by the service advisor (who has been great) that the wheels will not be covered. I asked her for her service managers review to replace the known defect under goodwill which according to BMW via NTHSA published rate. At first they claimed it was not eligible for goodwill until I showed them the goodwill matrix, and suddenly goodwill was eligible. It took nearly a week to be offered a fraction of the published rate. The service manager Garret took nearly another week to respond and did not honor BMW’s goodwill policy for the age / mileage of the car. Garret hid behind my service advisor. Never contacted me directly to discuss the problem further or explain why they suddenly backtracked. I received a pice quote from my advisor which is extremely inflated according to two other price quotes for the same part numbers from two separate BMW dealers. I was never given a price breakdown or any explanation why they will not honor BMW published goodwill rate . This isn't very poor communication; it's unprofessional and disrespectful to a loyal BMW customer (this is my 5th BMW). The issue remains unresolved nearly a month later. (Jan 23 - February 19th). I am the original owner with only 26,500 miles, exclusively serviced by BMW service history, with extended Platinum warranty. Which claims it protects the resale value. My service advisor has been great. More

Nice facilities like I would expect from a BMW dealership. Not as congested as Winter Park location. dealership. Not as congested as Winter Park location. More

A clean and professional dealership. Josephine was great and kept me informed on the progress of serving my car. Josephine was great and kept me informed on the progress of serving my car. More