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Gem Mazda
Tallahassee, FL
42 Reviews
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42 Reviews of Gem Mazda
August 11, 2026
Call me stupid. 4th time buying car here. Current loan was with Mazda for 4.96. Did not get pre approved before going so first mistake. Trading Mazda 3 turbo 3 yea 4th time buying car here. Current loan was with Mazda for 4.96. Did not get pre approved before going so first mistake. Trading Mazda 3 turbo 3 years NO damage 14,000 miles. Second mistake. Just getting older annd it was harder to get out of it. Wanted a car to retire in. I have a HIGH credit score (800+) with little debt. Found a CX5 that drove just okay (nothing like my Mazda 3. Came down to the negotiation. The man Told me the best rate he could get me was 5.99.(lie) I told him my current rate and said that 5.99 was crazy. I tried to leave. He said rates are going up next month. And I could refinance with envision CU for no fees. (Lie). Stupid me went through with it. Before I left one of the guys said “we are so excited because they won’t send us any Mazda 3 turbos”. Totally did not tell me that before so screwed me there. About 6 months later after not receiving “denial letters” from where he ran my credit I looked at my credit report and noticed only ONE hit. Which means he Only ran credit through Mazda financial. Wonder how much incentive he got for my loan with Mazda. MAD!! But told myself I just have to live with it. NOW I receive notice that I now have to pay $10 to use the Mazda app to be able to crank my car, lock my doors, etc. WHAT????? Was not told that. Had my other Mazda car for 3 years and NEVER had to pay to use the app for my Mazda car. They DID not tell me this wasn’t free and I would only have a years trail. That would have been the deciding factor. I would have left with my car keeping my lower interest rate and without being screwed. Yes. Call me stupid because I’ve been calling myself that for a year. I’m so mad at myself because I am now owe 10,000 more than what this car is worth. Mazda depreciates that much because the cars engines are horrible. NEVER again will I buy a Mazda especially from this dealership. Buyer beware. I’m gonna pay it down as fast as I can so I can trade this car in. I will NOT retire in this car. I have called Mazda corporate and will continue until someone listens. More
by Karol
Employees Worked With
Can’t remember the guy behind counter
April 21, 2026
Everyone was pleasant to deal with until the end. Living 2 hours away, they were patient with our phone and text communication to get a deal done. I was able to do a quick visit to eyeball the car fo Living 2 hours away, they were patient with our phone and text communication to get a deal done. I was able to do a quick visit to eyeball the car for my daughter. A deal was reached, and due to her financing, it was delayed by two days. After two days, the check was in hand, and the pic was sent to the Sales Manager on Wednesday morning, as we planned to be there on Thursday at opening. Only to find out the car was sold the night before. I was told they sell cars, not save them. I get it, but when a customer has a bank check for the car, and you have had it on the lot for 90 days, it's just bad customer service. You have the right to sell as you did, but it certainly doesn't show any sense of being customer-centric. I was told it was my fault for not allowing them to try to discuss financing with my daughter. After how things went, it looks like I made the correct decision for her first car-buying experience. More
by nick
Employees Worked With
Did not work with the listed names
June 19, 2025
Positive: This dealership had a nice quantity & quality of vehicles. It was clean and spacious. Vehicle pricing is top tier. Negative: Our experience was very frustrating and uncomfortable. We drove 5 h of vehicles. It was clean and spacious. Vehicle pricing is top tier. Negative: Our experience was very frustrating and uncomfortable. We drove 5 hours to get to this dealership because we felt it would provide us with the best experience (per reviews) and deal (per research), yet it did not. 1. Salesperson-Michael exhibited a subpar level of customer service. He was inattentive, unhelpful, and unprofessional. He was not welcoming and stayed on his phone texting/reading messages. He did not explain anything about the vehicle. When he pulled the vehicles up for us to look at them it was raining. He expected us to view them in the pouring rain. His excuse was there was no room under the overhang that customer view vehicles. Why, because another staff member's personal vehicle (per Michael's report- which was true Miata- tan cloth drop top) was parked under the overhang. My hubby drove us to the WAWA so we could be under an overhang and view the vehicle without continuing to get soaked. When we asked questions, Michael replied in an agreesive tone and his words were biting. I had enough and proceeded to let him know how his behavior was affecting our customer experience. 2. Now after signing the buyer's sheet is when we were informed that they had made a mistake with pricing due to sales tax. This now was increasing the price by approximately $2.5k. Not a cheap mistake. Mind you this was the 2nd buyer's sheet in approximately 3 weeks. You had my address and where I planned to register this vehicle at from the beginning. This was the final straw and we had to just walk away. We understand mistakes happen, but mixed with horrible customer service is a deal breaker for us. Would we have closed the deal with the mistake yes, but we refuse to give our hard earned money for poor customer service. More
by evette423
Employees Worked With
Michael-Sales, Robin Crum
December 13, 2024
Excellent team members Robin will try to make it as smooth as possible for you, Gabriel will be there to answer all your questions, and Richard will really fight for you! They were really handy when my smooth as possible for you, Gabriel will be there to answer all your questions, and Richard will really fight for you! They were really handy when my car got totalled. I recommend this dealership ten over ten *10 minus 0 More
by Betty
Employees Worked With
Richard Copeland, Gabriel Endara, Robin Crum
December 09, 2024
Bobby was the BEST at helping me secure not only my brand new 2025 CX-50 but he also listened to everything I needed and helped me trade in my CX-30 with a great trade in value. He is the BEST! new 2025 CX-50 but he also listened to everything I needed and helped me trade in my CX-30 with a great trade in value. He is the BEST! More
by Jonathan Perry
Employees Worked With
Bobby West
December 06, 2024
I'm from a Mazda family and was devastated when my 2021 Mazda 3 was totaled in the tornados we had. Went over in Saturday and got a 2024 Mazda 3 as my first ever brand new car off the lot! The team was ama Mazda 3 was totaled in the tornados we had. Went over in Saturday and got a 2024 Mazda 3 as my first ever brand new car off the lot! The team was amazing I had excellent assistance by Alex, Robin, and especially Gabriel. I was in and out in a few hours, I only wish I could keep a pocket size Gabriel to be my living Mazda manual. Definitely stop by and check them out! More
by Laurah121
Employees Worked With
Gabriel Endara, Robin Crum
November 14, 2024
Gabriel made car shopping fun. I never thought I’d say that about car shopping. After two trips to Gem Mazda to drive three different cars, I put a deposit down on one and then cha I never thought I’d say that about car shopping. After two trips to Gem Mazda to drive three different cars, I put a deposit down on one and then changed my mind to another. Instead of rolling his eyes, he took me on another drive and provided tons of nerdy car information that helped me make a great choice. I bought a vehicle that fits my needs without breaking my budget. He is professional and really cares about making sure his customers make an informed decision. 10/10! More
by ak12377
Employees Worked With
Tim McCowan, Gabriel Endara, Robin Crum
November 06, 2024
Gary was an excellent sales man! He helped me get into my new 2024 Mazda3 and I love it! He explained everything to me and helped me get through the car buying process very smoothly! He helped me get into my new 2024 Mazda3 and I love it! He explained everything to me and helped me get through the car buying process very smoothly! More
by Kelcie.walsingham
Employees Worked With
Shawn Mcclendon, Gary Bailey, Bobby West
September 29, 2024
I was looking for a new luxury vehicle a few weeks ago, and fell in love with the 2024 Mazda CX-90 at Gem Mazda! I met Gary on my first trip to the dealership and he worked with me until the purchase was and fell in love with the 2024 Mazda CX-90 at Gem Mazda! I met Gary on my first trip to the dealership and he worked with me until the purchase was complete. He made sure that the process was easy, and I was thrilled that I didn't have to spend an eternity in the dealership purchasing my new car. I love my new car, and would recommend Gary to everyone who is looking to purchase a new luxury vehicle!! More
by parker.tiffany66
Employees Worked With
Gary Bailey
September 23, 2024
Fast, honest and kept me informed of everything throughout the entire process. Worked out two deals in just about 5 hours start to finish without the typical annoying delays I have experienced at o throughout the entire process. Worked out two deals in just about 5 hours start to finish without the typical annoying delays I have experienced at other dealerships. More
by crams123
Employees Worked With
Tim McCowan, Gary Bailey
