Chevrolet of Dover

Went for my regular maintence service: oil change and tire rotation. I was told waiting hours is between 1 1/2 to 2 hours. I was directed to stay at the waiting area. They have big screen TV and was on f tire rotation. I was told waiting hours is between 1 1/2 to 2 hours. I was directed to stay at the waiting area. They have big screen TV and was on for news channel. After about 50 minutes I was called and told that my truck was ready. No futher recommendations needed at the time of my service. My advisor gave me brief explanation of the service because it was only oil change and tire rotation. She went with me to the cashier and asked me if I have any questions. Told her that I understand what she told me.. I went around my truck to checked if everything is okay and I didn’t see any problem. More

Everyone is always so helpful and polite. The waiting room is very comfy and convenient. The waiting room is very comfy and convenient. More

The employees working up front were very friendly and helpful. The service on my vehicle was finished on time and they did a good job. helpful. The service on my vehicle was finished on time and they did a good job. More

Fast and prompt service. Associates make you feel comfortable and like part of the family. Would recommend them to anyone. Associates make you feel comfortable and like part of the family. Would recommend them to anyone. More

Not informing a customer abut the credit cart surcharge when dropping off a vehicle for repair is at a minimum a bad business practice. when dropping off a vehicle for repair is at a minimum a bad business practice. More

Everyone was extremely professional and efficient. They were helpful and worked hard to find the car I particularly wanted. The finance department was very knowledgeable and clearly explained every pi They were helpful and worked hard to find the car I particularly wanted. The finance department was very knowledgeable and clearly explained every piece of paperwork. I walked away with exactly the car I wanted and have been very pleased with the entire experience. More

I purchased our 2024 Chevrolet Equinox here. They were professional from the minute I walked through the door until the follow-up, which continues two weeks after the sale. Sales and support sta They were professional from the minute I walked through the door until the follow-up, which continues two weeks after the sale. Sales and support staff were knowledgeable and friendly with detailed answers when needed. This was the best experience at a dealership in memory. More

Great experience taking our older GMC Canyon in for a thorough service. It had been garage kept and is rarely used but they checked it out top to bottom, kept us informed of everything on the estimate a thorough service. It had been garage kept and is rarely used but they checked it out top to bottom, kept us informed of everything on the estimate and delivered on time and on budget. Very personable staff from being greeted by the sakes staff on the way through to dealing with the customer support staff, service advisor and service manager. The GM was out greeting customers and stopped by and said hi to us and other folks in the waiting area. We will definitely continue getting our Canyon serviced here. She is as good as new. More

.Bought used car from them seven years ago. Dealer has done all work on vehicle. Had emissions problem and dealer did $850 worth of repairs and then could not finish repair and informed me the vehicle wa done all work on vehicle. Had emissions problem and dealer did $850 worth of repairs and then could not finish repair and informed me the vehicle was not stock and they only repaired factory stock vehicles. Now taking it to another location which will do its own diagnosis and repair of what is broken or not repaired correctly since dealer did not finish repair and would not send vehicle to another shop to finish repair they started and charged for. More

Purchased Toyota Prius 2011 Hybrid last Saturday, August 21, 2021. It was raining all weekend, we drove the car home and Monday comes, my husband noticed the leak under the engine motor. The engine motor is 21, 2021. It was raining all weekend, we drove the car home and Monday comes, my husband noticed the leak under the engine motor. The engine motor is leaking and when we check the level of oil, it was empty. We called the dealership and spoke to the sales agent Bill and the manager Travis. My husband told them about the problem that the car does not have oil and it was leaking. They told us that because we purchased the car as-is they can't do anything for us. We can bring the car to them and get it check and we will be charge for it. This is the worst dealership I have ever experience. Worst customer service, although it is as-is you won't expect anything that could happen in the car within just two days??? Beware of this dealership!!! They don't care about the customer service because they think they are BIG company. That is how I see the people that are working here, they don't care about us small customers. More