i.g. Burton BMW

Great Experience It was the end of the year and my car was 13 years old, showing its age...we stopped at i.g.Burton BMW on a whim to "look" at my dream car. Never in It was the end of the year and my car was 13 years old, showing its age...we stopped at i.g.Burton BMW on a whim to "look" at my dream car. Never in my wildest dreams did I think I would actually drive away a week later in a gorgeous 2020 X5. The end of year/under construction deal met my husband's budget, our sales rep, Nate, located an X5 with all the features we wanted (and then some I didn't know a car could have) and away we went. Purchasing a new car was never easier, Nate walked us through every step, explained all the features, took us on numerous test drives, listened to my silly talk about how much I loved my old car, no pressure sales as the car sold itself. Now I wonder why I waited so long! I have never been so excited about running errands and we are planning road trips. Thank you Nate! More

Worse dealership Bought a BMW 5 series from I G Burton on 9/8 /18. As we were signing papers , they took our car to cleaning only to bring it back with damaged bumper Bought a BMW 5 series from I G Burton on 9/8 /18. As we were signing papers , they took our car to cleaning only to bring it back with damaged bumper. Their response was that it is not a big deal and they can paint it . I just paid $52000.00 for this and Manager Kurt don't understand why I wouldn't want it be paintef. They also lied to me that I couldn't get out of my loan because BMW wouldn't allow it , which is not true according to BMW. More

Horrific customer service They ran my credit 16 times. I ended up have any put $20000 down. I will never ever go back there I'm going to have corporate chance for my contract t They ran my credit 16 times. I ended up have any put $20000 down. I will never ever go back there I'm going to have corporate chance for my contract to another BMW dealership. Don't go to this place. The manager couldn't even apologize he just kept making excuses even though I was standing in front of him. For hrithik experience I was gonna buy a Jeep next door but never will I ever deal with ID Burton again More

Easy Transaction Bob G. was helpful and patience with me and all of my questions the entire time it took me to make a decision. Staff was knowledgeable and helpful. I Bob G. was helpful and patience with me and all of my questions the entire time it took me to make a decision. Staff was knowledgeable and helpful. I would definitely return. More

Great Experience Just purchased a 2018 BMW X2 from this dealership and I am thrilled with my new vehicle!!! I highly recommend Alex Portnoff, he was very knowledgeable Just purchased a 2018 BMW X2 from this dealership and I am thrilled with my new vehicle!!! I highly recommend Alex Portnoff, he was very knowledgeable about the product, professional and attentive. He was also extremely patient, as I was somewhat indecisive on what I wanted. Overall a pleasant experience and I will be back!!! More

Untrustfull dealer They offer me new tires to change i bouth new tires few mints ago they haven’t checked just try to sell you and rip you off , also customer service is They offer me new tires to change i bouth new tires few mints ago they haven’t checked just try to sell you and rip you off , also customer service is bad I waited there too long and not happy with service don’t respect customer want go back I ll drove rather philli or Annapolis for service . More

Tricksters *and* untrustworthy Drove down from Newark for a used car they'd advertised. Reached an agreement (cash deal) within a few dollars of their asking price, contingent on my Drove down from Newark for a used car they'd advertised. Reached an agreement (cash deal) within a few dollars of their asking price, contingent on my mechanics inspection. (A) They tried to get me to sign a promissory note for the full price before I took it to my mechanic. A promissory note is equivalent to agreeing to a loan, that's payable on demand, oh, and BTW, the note said nothing about the car, I would just have owed them the money, technically with nothing in return. (B) They reneged, in written agreement, on making some paint repairs. "Oh, we'll take care of that anyhow, don't you worry" ....With these guys, you'd better worry! I finally walked away from the transaction. Wasted time, raised blood pressure, overall bad taste in mouth. IG Burton, G_D bless them, and keep them, *far away* from me. More

Thank You Tom Kashner Tom spent his day off helping me go over all the options on my new car and programmed my garage door opener for two cars. Super service, super nice😊 Tom spent his day off helping me go over all the options on my new car and programmed my garage door opener for two cars. Super service, super nice😊 Barbara McCoy More

Costly parts body shop upsell???? Terrible customer service and parts are 4x what you would pay ordering them from BMW yourself. Body shop told insurance company I got upset cause Terrible customer service and parts are 4x what you would pay ordering them from BMW yourself. Body shop told insurance company I got upset cause she tried to "upsell " me so I took my car to another BMW dealer you should as well High price. Low effort. More