i.g. Burton Buick GMC of Glen Burnie

( 7/13/2020) I asked the service dept to check the fan clutch on my 2002 Envoy. I was called by the service dept and told it was not the fan clutch but the water pump. Couple of hours later I was called a clutch on my 2002 Envoy. I was called by the service dept and told it was not the fan clutch but the water pump. Couple of hours later I was called and told the fan clutch needed replacing also. I have a feeling I paid for a part that didn't need replacing.(water pump). When I picked up my vehicle there was water on my carpet floor mats. No paper was put down to protect my mats. I'm wondering because I'm not white is the reason I was provided with sub par service and almost $1700 service charge. Needless to say I will never go there again. More

I enjoyed working with Jamal at Wilkens Buick in Glen Burnie MD. He was knowledgeable and did not try to pressure me at all. I also found the atmosphere very comfortable Burnie MD. He was knowledgeable and did not try to pressure me at all. I also found the atmosphere very comfortable More

Very Nice people to deal with Always nice to deal the the service people. And they are respectable to me and the length of time it took to service my car was short. Good Job as al Always nice to deal the the service people. And they are respectable to me and the length of time it took to service my car was short. Good Job as always. More

Check Possible Oil Leak As usual, had a good visit and excellent timely service. Always friendly and courteous. work completed the following day and the car was washed and cl As usual, had a good visit and excellent timely service. Always friendly and courteous. work completed the following day and the car was washed and cleaned. More

Very enjoyable experience. Work was performed and under a very friendly atmosphere. Thanks so much for the loaner while my AC was being fixed and it works great again. very friendly atmosphere. Thanks so much for the loaner while my AC was being fixed and it works great again. More

I am very pleased with the services I have received from Wilkens. They are always prompt and courteous. Sandy was very pofessional and patient on my recent visit. Much better service than I got when I was a Wilkens. They are always prompt and courteous. Sandy was very pofessional and patient on my recent visit. Much better service than I got when I was a dissatisfied customer at JBA Chevrolet for many years. More

I am a GMC fleet owner. I took one of my vehicles into the service shop because the AC was not working correctly the radio was cutting in and out and the Center top consul was coming loose from the ceilin the service shop because the AC was not working correctly the radio was cutting in and out and the Center top consul was coming loose from the ceiling. The dealer also did a 180.00 detail cleaning. The dealer did the service work and even though I paid for a five year 100,000 mile warranty bumper-to-bumper. They charge me $125 to run the two screws in the center consul that was coming out of the ceiling and said that was not covered under warranty I ask why they did the work because it was only two screws that need to be tightened that I was letting them do it because I assumed it was under my bumper to bumper warranty but now they said it wasn’t covered and they made me pay the $125 for them running two screw in ! So needless to say this dealer will not be doing service work to any of my fleet trucks nor will they have any of my further business being that this truck is a 2018 fully loaded. I think it’s ridiculous that the vehicle is falling apart at this stage and the dealer is trying to charge me every penny that they can to repair their crappy truckEven with a warranty More

I’m Darrell Wallace. My service advisor was Colin. I brought my GMC in because my ac was broken. The part was covered under warranty. But the warranty adjusters had to come out and approve the work. S brought my GMC in because my ac was broken. The part was covered under warranty. But the warranty adjusters had to come out and approve the work. So they kept the truck. Colin put me in a rental car until my truck was ready. He kept me informed every step of the way until the truck was repaired More

From start to finish I received excellent service at Wilkins with my recent GMC recall fix. From Donna (scheduling) to Claire(loaner) to Kevin (Service) - they all were extremely courteous and helpful. Wilkins with my recent GMC recall fix. From Donna (scheduling) to Claire(loaner) to Kevin (Service) - they all were extremely courteous and helpful. Thank you. More

Excellent salesman with thorough knowledge of his product and great skill sharing that information. Fun experience, no pressure just great service from very nice people. and great skill sharing that information. Fun experience, no pressure just great service from very nice people. More