i.g. Burton Buick GMC of Glen Burnie

Never get the same tech When I bought the car in August of 2018, I was promised a car wash and wax, took my car in fo the first time for a mirror on the drivers side door. An When I bought the car in August of 2018, I was promised a car wash and wax, took my car in fo the first time for a mirror on the drivers side door. And the car was supposed to be detailed. When I got home I noticed my passenger side floor mat was missing and my car had not been vacuumed or detailed on the inside like promised. I called the dealer service department and spoke to Cory, he said that it should be in there I asked him to check in the service area. It ok awhile to get back to me. Finally, after 3 weeks, I got a new mat. On June 3, 2019, I took my car in for the first warranty oil change and was asked if I was getting the tires rotated! I stated, yes, if that’s part of the service. The service tech said. It was. When I left,and checked out, I asked if the tires were rotated, the girl in serviced stated, “yes,”. When I got home, I looked and they weren’t. The reason I know this is because of an imperfection. On one wheel in the rear passenger side. I called immediately and left a message at the service department and as of Wednesday,, June 5, I have not received a return call. More

Oil change - Easy & Quick service Took my vehicle for oil change, they not only took care of it quickly they washed it! Totally recommend this dealer to anyone! Always happy with their Took my vehicle for oil change, they not only took care of it quickly they washed it! Totally recommend this dealer to anyone! Always happy with their service department. More

Poor customer satisfaction Been dealing with paint issues for over a year and the car is still not fixed correctly as if 5-17-19 after purchasing a new car Been dealing with paint issues for over a year and the car is still not fixed correctly as if 5-17-19 after purchasing a new car More

Unexpected service works out well Received an alert email that my GMC Terrain has a battery issue in the evening. The next morning my vehicle wouldn’t start. Got a hot shot from roads Received an alert email that my GMC Terrain has a battery issue in the evening. The next morning my vehicle wouldn’t start. Got a hot shot from roadside assistance and took it to the dealership. Two hours later I’m leaving with a new battery. It was still covered under warranty so there was no charge. The car was washed and looked great. There is always stress when your vehicle wont start. But even though they were busy, they brought me right in. I was fixed and on my way soon after knowing the service center stands behind the vehicles sold there. More

Amazing experience Everyone we dealt with at Wilkins was beyond amazing they went above and beyond to help us get the truck of our dreams! My husband has wanted a truck Everyone we dealt with at Wilkins was beyond amazing they went above and beyond to help us get the truck of our dreams! My husband has wanted a truck for years and he is completely in love with the truck we walked away with ! Thank you sooo much More

Amazing ! They really worked with me to get my Jeep Renegade and I’m so happy I came here, no hassle at all ! I highly recommend! They really worked with me to get my Jeep Renegade and I’m so happy I came here, no hassle at all ! I highly recommend! More

Service Center Sandy is a great Service Advisor. I had some issues with my car and it did take some time and money to get it resolved but in the end Sandy and Bob ( Sandy is a great Service Advisor. I had some issues with my car and it did take some time and money to get it resolved but in the end Sandy and Bob (service manager) worked with me and got everything fixed. More

Great experience buying a GMC Canyon I was able to get the GMC Canyon of my dreams with a no haggle salesman who stayed on point. My salesperson Les delivered as promised and also rea I was able to get the GMC Canyon of my dreams with a no haggle salesman who stayed on point. My salesperson Les delivered as promised and also really appreciated the no pressure on the warranties. More

Great experience buying a Wilkins! Had a really great experience at Wilkins! I purchased a CPO Subaru from Christopher Hawkins and have nothing but nice things to say about both him as Had a really great experience at Wilkins! I purchased a CPO Subaru from Christopher Hawkins and have nothing but nice things to say about both him as a salesperson and the dealership overall. They gave me a fair price on my trade, the price on the car as as it was listed on the website (no hidden costs or fees), and Christopher was an honest and pleasant salesperson. I recommend anyone to buy a car from Mr. Hawkins! More

SUV service Have had a few issues in past where my requested problems were not corrected first time. But since working with Collin in service dept I have not had Have had a few issues in past where my requested problems were not corrected first time. But since working with Collin in service dept I have not had that issue. More