i.g. Burton Buick GMC of Glen Burnie

Fast and efficient I had an appointment for an oil change and check for a rattle under my car. The appt. was for the next day. We dropped of the car thinking we wouldn I had an appointment for an oil change and check for a rattle under my car. The appt. was for the next day. We dropped of the car thinking we wouldn't hear until the next day. In about and hour and a half I received a call that my car was done! I couldn't believe it. The oil change and service was done and the rattle had been fixed. They even washed my car! I am very pleased. More

Professional, efficient, friendly I set up my appointment online Donna Miller called me back to make sure I wanted service done as an oil change and that I need a rotational called he I set up my appointment online Donna Miller called me back to make sure I wanted service done as an oil change and that I need a rotational called her back and confirm that I needed both when I got to the dealership the next morning everybody was very professional efficient. The service person asked me what was I there for, I said I have an 830 appointment for an oil change and tire rotation. They were very quick about it- however on the way home looking at the receipt I saw that they only changed the oil and failed to rotate the tires. This is why I rated four not five stars More

Excellent Service here is excellent. They went above and beyond my expectations. Everyone I delt with was professional and pleasant. Service was quick. They eve Service here is excellent. They went above and beyond my expectations. Everyone I delt with was professional and pleasant. Service was quick. They even washed my car! More

Battery trouble I took my car to Wilkins (always do) on 8/24/17. I had 30 point check, oil change, and more. On 8/28/17, My car (Buick Encore) wouldn't start - had it I took my car to Wilkins (always do) on 8/24/17. I had 30 point check, oil change, and more. On 8/28/17, My car (Buick Encore) wouldn't start - had it towed back to Wilkins. Battery was dead! I thought it strange as my car had just been checked. It cost me $400.00 for battery, installation, and towing. Was my battery checked on 8/24? I'm not sure. I got 2 different answers. Could someone help me find out? Susan More

Hidden costs I'm not confident in this dealerships ability to assess and more importantly resolve the root cause of the problem! I really feel that they just Band- I'm not confident in this dealerships ability to assess and more importantly resolve the root cause of the problem! I really feel that they just Band-Aid until they completely bleed you dry with no regard to customer concerns. More

Not a good experience Did not vacuum out the car. Wasn't given the detail I requested about the points in the inspection. I was told the information would be mailed to me. Did not vacuum out the car. Wasn't given the detail I requested about the points in the inspection. I was told the information would be mailed to me. Of course that didn't happen. I had to wait in my car for 10 minutes after it was finished because I was trapped between cars that they parked around me. A guy told me he was getting the keys to move the car but he got distracted on his way to get them. My car should have been pulled out and ready to go when they told me it was ready More

Great people to work with Great people, great price , great service. Fred Martin was great to work with. I am extremely satisfied with him, the dealership and of course my Ne Great people, great price , great service. Fred Martin was great to work with. I am extremely satisfied with him, the dealership and of course my New 2500HD More

Outstanding Service and Professionalism Our sales representative, Rob Reisman, is a true professional in every way. He made the buying experience easy and painless...no pressure sales. The Our sales representative, Rob Reisman, is a true professional in every way. He made the buying experience easy and painless...no pressure sales. The Wilkins Team was very courteous and professional. More

Aggravating. Why did you try and charge me a diagnostic charge when all that was wrong my car was my rear view mirror came unglued. That makes no sense at all. An Why did you try and charge me a diagnostic charge when all that was wrong my car was my rear view mirror came unglued. That makes no sense at all. And the you wanted to charge me a $136.00 just to reglue my mirror back to the windshield. I also waited over two hours and was going to leave out of frustration until someone there got involved to help me. An hour later the job was done and the cost was $65.00. My husband could have fixed my mirror for $10 except he is out of town. Can someone please explain? More

good buying experince realy great sales person (rob reisman). very good overall experience pricing, every one was friendley and helpful. when you go ask for Rob he is the realy great sales person (rob reisman). very good overall experience pricing, every one was friendley and helpful. when you go ask for Rob he is the best. (very professional) More