i.g. Burton Buick GMC of Glen Burnie

Battery trouble I took my car to Wilkins (always do) on 8/24/17. I had 30 point check, oil change, and more. On 8/28/17, My car (Buick Encore) wouldn't start - had it I took my car to Wilkins (always do) on 8/24/17. I had 30 point check, oil change, and more. On 8/28/17, My car (Buick Encore) wouldn't start - had it towed back to Wilkins. Battery was dead! I thought it strange as my car had just been checked. It cost me $400.00 for battery, installation, and towing. Was my battery checked on 8/24? I'm not sure. I got 2 different answers. Could someone help me find out? Susan More

Hidden costs I'm not confident in this dealerships ability to assess and more importantly resolve the root cause of the problem! I really feel that they just Band- I'm not confident in this dealerships ability to assess and more importantly resolve the root cause of the problem! I really feel that they just Band-Aid until they completely bleed you dry with no regard to customer concerns. More

Not a good experience Did not vacuum out the car. Wasn't given the detail I requested about the points in the inspection. I was told the information would be mailed to me. Did not vacuum out the car. Wasn't given the detail I requested about the points in the inspection. I was told the information would be mailed to me. Of course that didn't happen. I had to wait in my car for 10 minutes after it was finished because I was trapped between cars that they parked around me. A guy told me he was getting the keys to move the car but he got distracted on his way to get them. My car should have been pulled out and ready to go when they told me it was ready More

Great people to work with Great people, great price , great service. Fred Martin was great to work with. I am extremely satisfied with him, the dealership and of course my Ne Great people, great price , great service. Fred Martin was great to work with. I am extremely satisfied with him, the dealership and of course my New 2500HD More

Outstanding Service and Professionalism Our sales representative, Rob Reisman, is a true professional in every way. He made the buying experience easy and painless...no pressure sales. The Our sales representative, Rob Reisman, is a true professional in every way. He made the buying experience easy and painless...no pressure sales. The Wilkins Team was very courteous and professional. More

Aggravating. Why did you try and charge me a diagnostic charge when all that was wrong my car was my rear view mirror came unglued. That makes no sense at all. An Why did you try and charge me a diagnostic charge when all that was wrong my car was my rear view mirror came unglued. That makes no sense at all. And the you wanted to charge me a $136.00 just to reglue my mirror back to the windshield. I also waited over two hours and was going to leave out of frustration until someone there got involved to help me. An hour later the job was done and the cost was $65.00. My husband could have fixed my mirror for $10 except he is out of town. Can someone please explain? More

good buying experince realy great sales person (rob reisman). very good overall experience pricing, every one was friendley and helpful. when you go ask for Rob he is the realy great sales person (rob reisman). very good overall experience pricing, every one was friendley and helpful. when you go ask for Rob he is the best. (very professional) More

Horrible I had to bring my car there three times to get it repair on a recall. Each time no one told me I will have to bring it back, because they didn't have I had to bring my car there three times to get it repair on a recall. Each time no one told me I will have to bring it back, because they didn't have all its parts. This is very time consuming for me. The body shop did not fix what I bought my car there to be repaired for. Which is my front windshield wiper. Now I have to bring it back. More

Very well taken care of. It was a recall and they fit me in to their schedule. Thanks again for fitting me in and for the free bee truck wash. It was a recall and they fit me in to their schedule. Thanks again for fitting me in and for the free bee truck wash. More

prefect the people there were very knowledgeable about my vehicle ,fixed what was wrong very quickly while updating me along the way of progress made. i will the people there were very knowledgeable about my vehicle ,fixed what was wrong very quickly while updating me along the way of progress made. i will definitely use them for all my vehicle repair needs More