i.g. Burton Buick GMC of Glen Burnie

Mistake that could kill someone…long story worth reading DO NOT TAKE YOUR VEHICLE HERE. THEY MADE A MISTAKE THAT COULD HAVE KILLED MY DAUGHTER by mistakenly putting power steering into her brake fluid. Let m DO NOT TAKE YOUR VEHICLE HERE. THEY MADE A MISTAKE THAT COULD HAVE KILLED MY DAUGHTER by mistakenly putting power steering into her brake fluid. Let me start at the top. Her brakes were grinding and sounded like a dragging caliper along with her brakes just not reacting as fast as I would like (for a teenager especially). So since I had 3 recall notices for her 2005 Pontiac, I figured why not have them check things out brake-wise as well (usually a retail rip-off at dealerships but I since the car was there...). Service advisor Sandy (who btw is wonderful and very professional) called to let me know I needed brake pads, rotors, and tire rotation/alignment and oil change. I fully agreed to the work. Here is where it goes BAD. Car's brakes became "strange" is the best I can describe. Took a lot of pressure and had to really push on them to engage. Took about a week when I took the car back. They said they test drove the car (funny the odometer read the same as when I dropped it off) and told me I needed a 1 new rim and 4 new tires. I declined to have them do that there. About 5 days ltr I got 4 new tires on it and none of the rims were needing replacing. Hmmmm. Called Sandy and asked which rim was it that was in question and he said he asked they had no idea since I didn't do the work there. Okay, understandable. Life continues on for about 2 weeks. Tired of hearing my teen complain about the brakes STILL. I let her use my car for 2 weeks while recovering from surgery at home (I know this is getting lengthy and I apologize). So... Now I'm back to health, I take her car out for a few miles. Yeah, it was not great but I dismissed it since it was an older car and I told her it's not going to feel like my newer vehicle's brakes. I told her just don't tailgate and yada yada. xxxx I have done EVERYTHING under the sun for this braking system! It has to be at the very best it's gonna get, right? WRONG. After hearing my daughter saying she "SLID THROUGH A RED LIGHT AND WAS ALMOST HIT BY A SCHOOL BUS" I knew the brakes were unsafe. I had a day off from work, called around and could get into Meineke that same day. Awesome. I carefully drove the car there. Even got a ride home from them while they took a look. THIS IS WHEN I RECEIVED THE NEWS. GUY AT MEINEKE TOLD ME TO SIT DOWN FOR THIS ONE! Oh man... THERE WAS POWER STEERING FLUID IN THE BRAKE FLUID. NO ONE ELSE HAD MY TEEN'S CAR OTHER THAN WILKIN'S AUTO. I had the hubby take me down to see for myself. This mucky colored fluid was being flushed out. *****I NEEDED A WHOLE NEW BRAKE SYSTEM INCLUDING A MASTER CYLINDER, ABS PUMP, LINES AND CALIPERS. $1950 W/LABOR AND THAT WAS WITH A USED MASTER CYLINDER WE FOUND.********** When I called Sandy, he admitted they checked and topped off any and all fluids (which my receipt states as well). I climbed to chain of command and spoke to Operations Manager Bruce. Wanna know what he said? In a very nice tone..."Since you did not give us a chance to see the damage and a way in which to remedy it, there is nothing we can do". Excuse me? I went there complaining of something not right a week after the brake job and was told I needed new tires and a rim! WITHOUT A TEST DRIVE BTW. I would never go back to a place that lied about anything. Who would? I explained I have witnesses, pictures, the fluid in which Meineke drained, and the corrosive parts that needed to be replaced. Even SANDY ADMITTED IT!!! Not to mention a receipt that says they checked and topped off all fluid. -Let's just say for giggles that they didn't access my closed brake system at all when they did brake work (cuz they didn't have to really). - And let's just say my closed brake system stayed just that...CLOSED while they worked on the rotors and brakes in the beginning. -Now...If someone else compromised the brake system (last oil change was at Grease and Go 6 months previous with no problems at all) Wilkins DID said they CHECKED ALL FLUIDS. *****HMMMMM well if they did, they clearly missed the black guck in the see-through master cylinder! And I am going out on a limb here jut to show how ridiculous it is for them to deny they did it. A mistake that could have cost the life of not only my teen, but someone she could have killed. "Sorry and Have a Happy Holiday and if there is anything we can do for you in the future let us know". I did tell him we will be going to small claims for this one in a very calm, controlled voice. I have never in 39 years sued anyone. But this, well, I just can't believe the blatant negligence. Oh, and if Wilkin's tries to leave a PR comment below saying how they are sorry I feel this way and bla bla, please understand that I am stating all the facts and not my feelings. More

Worst service visit EVER I had a check engine light on in my GMC Acadia. Scheduled an appointment for Monday at 9:30 AM and also requested shuttle service along with the appo I had a check engine light on in my GMC Acadia. Scheduled an appointment for Monday at 9:30 AM and also requested shuttle service along with the appointment. I arrived 15 minutes early and was checked in without issue. However, there was no shuttle. I could have made other arrangements if I had known. But it was not communicated. I sat in the lounge for 45 minutes waiting. THe dealership did not diagnose my issue until 4:30 that afternoon. And never ONCE called to give me an update. Left messages for the service advisor and the service manager. Neither of whom bothered to offer any customer service. Service manager never even bothered to call me back! They had the car for 2 days for what should have been a quick fix. Then had the nerve to suggest other bogus recommended services. Never going back! More

Great service and informative I have been at a loss since GM quit making the EXT pickup. I had settled for an Escalade but wasn't at all pleased with the limited room it provided t I have been at a loss since GM quit making the EXT pickup. I had settled for an Escalade but wasn't at all pleased with the limited room it provided that I had in the EXT. I decided to take a look at the GMC Denali Sierra 1500 and was pleased with the look, comfort and features. When I found one at Wilkins we (my wife and I) stopped in and were even more impressed with the no pressure sales experience. Tim Philips was very helpful and pointed out the options available and went the extra mile to find the color (exterior and interior) vehicle we wanted. All in all my experience surpassed all my expectations. I would recommend to anyone looking for a Buick or GMC to first try Wilkins. More

Great people We have bought cars & trucks from Wilkins and we keep going back because of the great service and the friendly people. I would buy more from Wilkins a We have bought cars & trucks from Wilkins and we keep going back because of the great service and the friendly people. I would buy more from Wilkins and have any of my friends or family go to Wilkins. More

BEST BUYING EXPERIENCE WE'VE EVER HAD!!!!!!! I have bought many cars in my life, but never have had an experience like this. Our salesman "Chuck Outen" was absolutely superb! He listened to w I have bought many cars in my life, but never have had an experience like this. Our salesman "Chuck Outen" was absolutely superb! He listened to what we wanted and with complete understanding gave us a list. Once we narrowed it down to two of them he went through in extensive detail with incredible knowledge of what each had, the pricing and what was the best deal "for us". A lot of this was done on the phone ahead of time so when we came in he had both vehicles on paper, side by side and explained again. He then took us out to drive each one and we made our decision. He had to order the vehicle from another dealership and when it came in he called us right away, and didn't try to rush us; he was always extremely patient and so very kind. When we came in for the car, he had everything ready and took us out to go over the entire car and show us how everything worked. When we came inside we were ready to go to finance and Chuck had already let the finance person know what we wanted and we spent 20 minutes in finance. We were done! It was faster than grocery shopping and we left knowing more than we ever knew about a car. Usually buying a new car is very stressful, but Chuck Outen made the best experience of all time. He was very friendly, knowledgeable, helpful, accommodating and a complete pleasure, He made the experience so incredibly pleasant and we are so grateful! Thank you Chuck, you did everything and made our experience one that we will never forget. We will recommend you to everyone we know and will come to you for our next vehicle. How refreshing to find someone with so many qualities. Someone who knows the vehicle completely and did all the leg work before we even arrived each time so we didn't have to sit through a long day or days. Thank you to all at Wilkens GMC, especially Chuch Outen! Lee and Eileen Pugh More

Purchase of new 2014 Verano Great experience. Gerrett Brooks, my salesman, was great! Professional, courteous, efficient, and answered all my questions. He found exactly what I w Great experience. Gerrett Brooks, my salesman, was great! Professional, courteous, efficient, and answered all my questions. He found exactly what I was looking for. He explained all the "bells and whistles" on the dash which were all new to me, and even gave me his cell phone to call in case of any problems - I thought that was a good thing! I would recommend Wilkins, especially Gerrett. He went beyond the normal salesmanship - he called me at work to make sure everything was ok with the car...I couldn't believe that. PS - I had two other appointments to visit other dealers to check out their inventory...Gerrett ruined that for them... More

Customer/Owners complaint I recently had my car serviced under my extended warranty program. As always I had a bill for services not covered. At home I saw that I was charged I recently had my car serviced under my extended warranty program. As always I had a bill for services not covered. At home I saw that I was charged an additional towing fee in the amount of $40.00, My policy covers $75.00, so I called to complain. I was offered my money back or a deluxe detailing inside and outside. I took the detailing. When the car was returned it was missing the door lock button. I was assured they would get the button and would pop it back on. Turns out that a part would have to be ordered and it would be repaired. The end of the story is that the part costs $75.00 and the labor would be over $150.00. I only choice I had was if I pay the $75.00 for the part they would eat the labor. I refused to pay for a part that I did not break. It had to be broken when it was detailed. I am very upset about this and I will NEVER have my car repaired here nor will I EVER buy another automobile here. So BUYERS BEWARE !!!! I hope my friend for many years, Jeremy Wilkins reads this review My name id Dick Foster and email is bookiemomma@comcast.net More

Oil Change & Tire rotation Car comes back Damage By Employee Took my Buick Encore in to have a Oil change and tire rotation. The total wait time was over 1 hour, when it was time to leave no one told me the vehi Took my Buick Encore in to have a Oil change and tire rotation. The total wait time was over 1 hour, when it was time to leave no one told me the vehicle was ready. It sat in the service bay for a good minutes. Until I inquired about my vehicle being finished. To top this visit off NOT ONE PERSON mention to me that an EMPLOYEE had ran my car into something or back into my car with another vehicle.. TOTALLY unacceptable for a dealer to approve of this type of destruction to your person property. Per the service Director (Robert) this is expected to happen with vehicle at Wilkins because they move vehicles in and out all day.. When I took my Vehicle back to have the Damage fixed on it, I asked for a loaner car the Vehicle they gave me was a 2014 GMC Terrian. This vehicle was absolutely disgusting inside and out.. Apparently they never cleaned the car it had trash throughout the car, and not to mention food inside the seats fries cup marks on the dash board,and a gas tank that was almost empty. I was told my vehicle would be ready on Wednesday and I would receive a call from letting me know this. All day long I waited for a call finally I decided to call around 4:45. To make a long story short the work that was suppose to be performed on my Buick Encore was Not Performed, however they tried to say it was the marks were just waxed or touched up with paint, and they tried to bend my license plate back into shape. I did speak with the General Manager Bruce who is trying to rectify the issues. Please be aware of your vehicle and check it over before leaving the dealership.... More

Great Experience Linda Drymon was great to work with. She was professional, helpful and made leasing my new GMC Terrain a great experience. I would recommend Linda a Linda Drymon was great to work with. She was professional, helpful and made leasing my new GMC Terrain a great experience. I would recommend Linda and Wilkins to anyone who is shopping for a new vehicle. Thank you Linda. Janet Smith More

Purchase of 2014 Sierra pick-up truck Would like to highly recommend Fred as your next car salesman. He was an absolute gentleman in every which way. He went above and beyond to answer Would like to highly recommend Fred as your next car salesman. He was an absolute gentleman in every which way. He went above and beyond to answer any questions and made sure if he didn't know the answer he was sure to get one for you as soon as possible. It was a pleasure working with him and made purchasing this new vehicle the most pleasant experience I ever had! Thank you Fred. Jerry Dreisch More