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i.g. Burton Buick GMC of Glen Burnie
Glen Burnie, MD
467 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 467 reviews
August 26, 2014
Oil Change & Tire rotation Car comes back Damage By Employee Took my Buick Encore in to have a Oil change and tire rotation. The total wait time was over 1 hour, when it was time to leave no one told me the vehi Took my Buick Encore in to have a Oil change and tire rotation. The total wait time was over 1 hour, when it was time to leave no one told me the vehicle was ready. It sat in the service bay for a good minutes. Until I inquired about my vehicle being finished. To top this visit off NOT ONE PERSON mention to me that an EMPLOYEE had ran my car into something or back into my car with another vehicle.. TOTALLY unacceptable for a dealer to approve of this type of destruction to your person property. Per the service Director (Robert) this is expected to happen with vehicle at Wilkins because they move vehicles in and out all day.. When I took my Vehicle back to have the Damage fixed on it, I asked for a loaner car the Vehicle they gave me was a 2014 GMC Terrian. This vehicle was absolutely disgusting inside and out.. Apparently they never cleaned the car it had trash throughout the car, and not to mention food inside the seats fries cup marks on the dash board,and a gas tank that was almost empty. I was told my vehicle would be ready on Wednesday and I would receive a call from letting me know this. All day long I waited for a call finally I decided to call around 4:45. To make a long story short the work that was suppose to be performed on my Buick Encore was Not Performed, however they tried to say it was the marks were just waxed or touched up with paint, and they tried to bend my license plate back into shape. I did speak with the General Manager Bruce who is trying to rectify the issues. Please be aware of your vehicle and check it over before leaving the dealership.... More
by dkeller3
Employees Worked With
Robert (Director of Service at Wilkins )
July 27, 2014
Great Experience Linda Drymon was great to work with. She was professional, helpful and made leasing my new GMC Terrain a great experience. I would recommend Linda a Linda Drymon was great to work with. She was professional, helpful and made leasing my new GMC Terrain a great experience. I would recommend Linda and Wilkins to anyone who is shopping for a new vehicle. Thank you Linda. Janet Smith More
by janetsmith393
Employees Worked With
Linda Drymon,
May 29, 2014
Purchase of 2014 Sierra pick-up truck Would like to highly recommend Fred as your next car salesman. He was an absolute gentleman in every which way. He went above and beyond to answer Would like to highly recommend Fred as your next car salesman. He was an absolute gentleman in every which way. He went above and beyond to answer any questions and made sure if he didn't know the answer he was sure to get one for you as soon as possible. It was a pleasure working with him and made purchasing this new vehicle the most pleasant experience I ever had! Thank you Fred. Jerry Dreisch More
by GFD55
Employees Worked With
Fred Martin
May 29, 2014
Horrible Service Experience I worked with Stephanie to schedule a 10am appointment. She was very helpful and friendly. Unfortunately, that was the ONLY positive part of my experi I worked with Stephanie to schedule a 10am appointment. She was very helpful and friendly. Unfortunately, that was the ONLY positive part of my experience. My husband dropped off my vehicle for service before 10am on the day of my appointment. As discussed on the phone, I was expecting a phone call once they hooked my car up to the computer to diagnose the problem. At noon, I tried to follow up because I hadn't heard anything. I was immediately sent to voicemail and left a message on Rick's voicemail. At 2pm, I attempted to follow up again and was then transferred to Caleb's voicemail. Finally, at 3pm I tried to call again and told the attendant that I needed to speak with someone in the service department, as my family would need to make arrangements to get home from work/school and we had no clue what was going on with my vehicle. After being transferred and waiting on hold for several minutes, Caleb answered. I explained to him that I needed to know the status of my vehicle since it had now been in their shop for 5 hours. Caleb put me on hold for several more minutes, only to come back and tell me that it hadn't been looked at yet! When I expressed my concern, he nonchalantly explained that they had some issues in the shop. I told him I understood if there were problems, but at the very minimum, some communication would've been nice. I explained that I tried to follow up multiple times and he responded that if I had called him, he would have let me know. I told him that I had called and left messages, only no one returned my call. He seemed to get a little bit of an attitude with me about it, as if I was an inconvenience for being upset by the lack of communication. He asked me what I wanted to do. I asked when he thought it woudl be looked at and he told me that he couldn't guarantee anything. I asked if he thought it would be within the next hour. When he said he wasn't sure, I asked him to please call me back in an hour to let me know the status. He said that was fine and said "so, if it hasn't been looked at in an hour, you're just going to come and get it?" I said "yes," because my husband, daughter, and I all need to get home somehow tonight and someone would have to bring my husband to get it. Not surprisingly, nearly an hour and 1/2 later, Caleb called to let me know that they hadn't had a chance to look at it...no apologies or attempts to rectify the situation. Between my husband and I, we have two GMCs (one that was bought at Wilkins and the other bought out of state). They've been great vehicles so far and we haven't needed much in the way of service. Since they are both around the 65K mile point, I'm sure they will need more attention. It's a shame I can't depend on the dealer closest to our home for service. Additionally, we generally purchase new vehicles every 3-4 years, I guess we'll be looking somewhere else, as I would prefer to go somewhere we can build a full relationship with sales and service. More
by SarahLorigan
May 15, 2014
Pathetic I am writing this as I sit in the waiting section at wilkens GMC dealer in Glen Burnie MD to to speak to a finance specialist. I have been waiting her I am writing this as I sit in the waiting section at wilkens GMC dealer in Glen Burnie MD to to speak to a finance specialist. I have been waiting here for over and hour, I have repeatedly asked how long before I can speak to someone where I get a response of "I don't know" from the front door secretary. I have asked to speak to a manager multiple times to describe my 3 week run-around from GMC trying to obtain my refund for an extended warranty I had purchased. I have been informed there is "no manager here to speak to". This place has pushed me to the breaking point as I never write reviews, however I just had to write how this place's disorganized lack professionalism, and "apparent lack of management or any manager at all" is beyond frustrating and is down right pathetic. So I guess if you buy a car from this dealer just pray you never have a question or problem you need them to adress, unless your in for a 3 week up-hill battle. More
by DisappointedPurchaser
Employees Worked With
Can't get any help at all
April 03, 2014
Buying a new car can be very stressful. But Gerrett Brooks made the experience less stressful. He was very friendly, helpful, and accommodating to me. He was there can be very stressful. But Gerrett Brooks made the experience less stressful. He was very friendly, helpful, and accommodating to me. He was there to help me every step of the way and made the experience very pleasant. I am very grateful to him. I am enjoying my new Buick Enclave because of him. Thank you Gerrett; I really appreciate everything you did to make my car buying experience a joy. Bonnie Pifer More
by Bip2
Employees Worked With
Gerrett Brooks
April 01, 2014
So happy! My experience at Wilkins was wonderful! All Thursday I had been used car shopping at EVERY car dealer in Glen Burnie. I could not find a better car at My experience at Wilkins was wonderful! All Thursday I had been used car shopping at EVERY car dealer in Glen Burnie. I could not find a better car at a better deal than I did with my 2012 Hyundai Elantra. John Goshell helped my father and I to make the right choice. John was so nice and got us the best deal possible! :) We did some thinking to make sure that was the perfect car, and on Saturday we called and I bought it! There was a scratch on the lower end of the passenger door, which John said they would fix if/when I bought it, and sure enough, Monday when I picked it up, the scratch was gone and I had a full tank of gas. I would also like to say that my first visit there and then when I went to pick up my car, I noticed the boys detailing cars in the back steadily. Very hard working, caring people there which is a plus. Would buy another car/truck there for sure! More
by DanaSeman
Employees Worked With
John Goshell
March 10, 2014
My salesman; John Goshell, very friendly, helpful, attentive and handled all my questions and requests quickly and was very responsive. I would definitely request John again in the future and would r attentive and handled all my questions and requests quickly and was very responsive. I would definitely request John again in the future and would recommend him to anyone I encounter looking for a used car. My experience with John, the financing paperwork was painless, and Wilkins Buick on an overall was enjoyable experience purchasing my Lincoln MKX. More
by clowe10
March 08, 2014
Thanks to Mr Chuck Outen my son's first time car buying experience was ended as what supposed to be ,leaving the dealership with a big big smile on his face a100% satisfied.Chuck did what perfect sa buying experience was ended as what supposed to be ,leaving the dealership with a big big smile on his face a100% satisfied.Chuck did what perfect sales agent needs to do for a customer..Very nice experience dealing with that guy Chick Outen More
by morongenio
Employees Worked With
Chuck Outen
March 03, 2014
Michael Camp is very experienced in his field. After visiting some other lots (big & small), beginning to frustrated, God lead us to Wilkin's! A minute after puliing in the lot, here came Michael's smi visiting some other lots (big & small), beginning to frustrated, God lead us to Wilkin's! A minute after puliing in the lot, here came Michael's smiling face (not in a harrassing way at all!), he listened to what I had to work with & did not have anything meeting my specifications on the lot but, he did know there were some vehicles in the back & took the time to check on those. Luckily for me one of those were perfect but I didn't know until we took it for a test drive which was so fun. Michael is a people person, realistic to people's needs & will go that extra mile! I will utilize Wilkin's Auto Center (Michael) for my vehicle needs in the future. By the way, everyone else was super nice as well! It was a great experience & I am a happy member of the Wilkin's Family : ) More
by cowhiteglove
Employees Worked With
Michael Camp
