i.g. Burton Buick GMC of Glen Burnie

Pathetic I am writing this as I sit in the waiting section at wilkens GMC dealer in Glen Burnie MD to to speak to a finance specialist. I have been waiting her I am writing this as I sit in the waiting section at wilkens GMC dealer in Glen Burnie MD to to speak to a finance specialist. I have been waiting here for over and hour, I have repeatedly asked how long before I can speak to someone where I get a response of "I don't know" from the front door secretary. I have asked to speak to a manager multiple times to describe my 3 week run-around from GMC trying to obtain my refund for an extended warranty I had purchased. I have been informed there is "no manager here to speak to". This place has pushed me to the breaking point as I never write reviews, however I just had to write how this place's disorganized lack professionalism, and "apparent lack of management or any manager at all" is beyond frustrating and is down right pathetic. So I guess if you buy a car from this dealer just pray you never have a question or problem you need them to adress, unless your in for a 3 week up-hill battle. More

Buying a new car can be very stressful. But Gerrett Brooks made the experience less stressful. He was very friendly, helpful, and accommodating to me. He was there can be very stressful. But Gerrett Brooks made the experience less stressful. He was very friendly, helpful, and accommodating to me. He was there to help me every step of the way and made the experience very pleasant. I am very grateful to him. I am enjoying my new Buick Enclave because of him. Thank you Gerrett; I really appreciate everything you did to make my car buying experience a joy. Bonnie Pifer More

So happy! My experience at Wilkins was wonderful! All Thursday I had been used car shopping at EVERY car dealer in Glen Burnie. I could not find a better car at My experience at Wilkins was wonderful! All Thursday I had been used car shopping at EVERY car dealer in Glen Burnie. I could not find a better car at a better deal than I did with my 2012 Hyundai Elantra. John Goshell helped my father and I to make the right choice. John was so nice and got us the best deal possible! :) We did some thinking to make sure that was the perfect car, and on Saturday we called and I bought it! There was a scratch on the lower end of the passenger door, which John said they would fix if/when I bought it, and sure enough, Monday when I picked it up, the scratch was gone and I had a full tank of gas. I would also like to say that my first visit there and then when I went to pick up my car, I noticed the boys detailing cars in the back steadily. Very hard working, caring people there which is a plus. Would buy another car/truck there for sure! More

Thanks to Mr Chuck Outen my son's first time car buying experience was ended as what supposed to be ,leaving the dealership with a big big smile on his face a100% satisfied.Chuck did what perfect sa buying experience was ended as what supposed to be ,leaving the dealership with a big big smile on his face a100% satisfied.Chuck did what perfect sales agent needs to do for a customer..Very nice experience dealing with that guy Chick Outen More

Michael Camp is very experienced in his field. After visiting some other lots (big & small), beginning to frustrated, God lead us to Wilkin's! A minute after puliing in the lot, here came Michael's smi visiting some other lots (big & small), beginning to frustrated, God lead us to Wilkin's! A minute after puliing in the lot, here came Michael's smiling face (not in a harrassing way at all!), he listened to what I had to work with & did not have anything meeting my specifications on the lot but, he did know there were some vehicles in the back & took the time to check on those. Luckily for me one of those were perfect but I didn't know until we took it for a test drive which was so fun. Michael is a people person, realistic to people's needs & will go that extra mile! I will utilize Wilkin's Auto Center (Michael) for my vehicle needs in the future. By the way, everyone else was super nice as well! It was a great experience & I am a happy member of the Wilkin's Family : ) More

Normally great service. Concerned this time around as I called on 2/12 to make an appointment for service on transmission for my 2009 Acadia. Wilkens scheduled me for a 9:00 appt. on 2/14. I dropped it off called on 2/12 to make an appointment for service on transmission for my 2009 Acadia. Wilkens scheduled me for a 9:00 appt. on 2/14. I dropped it off at 8:00 and was told that they only had one transmission guy and that there was a chance that my vehicle would not get worked on that day. I told them that I could leave it for the weekend and if they needed to contact me that I would be available later in the afternoon. I did not receive a call that day so I called them the next day, Saturday, in the afternoon. I was told that my vehicle was not looked at on the scheduled day and the transmission guy was not there today. He said they may be able to look at it Monday or Tuesday(?) I need a vehicle by Tuesday. Why would Wilkens give me an appointment time and two confirmation emails that stated the service needed then not even look at the car. I understand if they are backed up and may not be able to do all the work on the car but at least diagnose the problem. This may be an easy fix or something that may take days but if the vehicle is not even being looked at, how would we know. I bought my car here and have been taking it for service here since the beginning. Normally I have had not had any problems and the service department would be in constant communication with me. If the vehicle was not able to get fixed the same day, they provided me with a loaner or they paid for a rental. Very worried about my experience this time. I hope this Monday, 2/17, brings a more positive experience and my vehicle is looked at. I really don't want to take it somewhere else when my previous experience with Wilkens has been very good. More

John Goshell provided an excellent experience for this car buying experience. John was professional and pleasant at all times. We arrived a mutually satisfactory position for cost in an efficient manner. car buying experience. John was professional and pleasant at all times. We arrived a mutually satisfactory position for cost in an efficient manner. I would absolutely work with John again. In fact, I took my mother-in-law back to John a few days after we bought our Explorer so she could buy a car from him as well! More

My husband and I was at Wilkins on 1/29/14 to trade in our GMC Envoy. I didn't think they would take it but they did that made me so happy. Ms Linda, Darrin and Tom was an excellent team to work with. I w our GMC Envoy. I didn't think they would take it but they did that made me so happy. Ms Linda, Darrin and Tom was an excellent team to work with. I was very satisfied with the customer service everyone gave us GREAT JOB Ms Linda Thanks Jean M Baltimore, MD More