i.g. Burton Chrysler Dodge Jeep Ram FIAT of Milford

During the initial stages of the car buying process, we had the pleasure of dealing with a friendly and accommodating salesman named Matt. He made us feel exceptionally welcome and went out of his way to p had the pleasure of dealing with a friendly and accommodating salesman named Matt. He made us feel exceptionally welcome and went out of his way to provide excellent customer service. However, as we approached the point of purchasing the car, we attempted to negotiate a slightly lower price, to which they firmly stated that they couldn't accommodate. Subsequently, we inquired if they could include some additional perks or "freebies" to sweeten the deal, especially since we had received a more competitive quote elsewhere. Our request seemed to irk the sales manager, who appeared visibly perturbed when he joined the conversation. He conveyed that there was no room for negotiation and left us feeling frustrated. Our experience at this dealership contrasted sharply with our previous car-buying encounters (having purchased seven cars in the past). Typically, we've felt that dealerships were eager to earn our business, going the extra mile to ensure we left as satisfied customers. Regrettably, in this instance, it felt quite the opposite, as if our concerns were disregarded. It's worth noting that a more accommodating approach, perhaps including some complimentary add-ons like a $600 headliner, would have significantly improved our perception of the purchase. We expected a more customer-centric attitude, with some willingness to meet us halfway. Ultimately, it left us feeling disrespected and disappointed with the overall experience. The silver lining in this situation was the opportunity to meet an exceptional individual like Matt. It's regrettable that we couldn't proceed with the purchase due to the sales manager's unyielding stance and unreasonable attitude. More

I bought a 2022 Jeep Compass and have had nothing but problems with it.. The radio does pretty much what it wants. It will cut off and go silent for hours. The company knows of the problem but dares to l problems with it.. The radio does pretty much what it wants. It will cut off and go silent for hours. The company knows of the problem but dares to let buyers know.. Please don’t put yourselves in my predicament.. DO NOT BUY A COMPASS IT WILL SAVE YOU MONEY AND DISAPPOINT AS I HAVE HAD More

vinny was great to work with! I would highly recommended vinny and his crew for anyone looking to buy a new or used vehicle. Easy process. vinny and his crew for anyone looking to buy a new or used vehicle. Easy process. More

Worked diligently at putting me in a new vehicle. The new facility was immaculate. Would definitely recommend someone to go see the guys at IG Burton. facility was immaculate. Would definitely recommend someone to go see the guys at IG Burton. More

Great place Went in for a.recall on my 2013 RAM, it only took about an hour for them to do what they had to do. Your new facility is great. Very clean and ample Went in for a.recall on my 2013 RAM, it only took about an hour for them to do what they had to do. Your new facility is great. Very clean and ample space in the waiting area. The receptionist in the service department was very nice and friendly. Overall I would consider my visit as a great experience. I hope it’s like that the next time I bring my vehicle in. More

Dealership was clean, bright and employees were knowledgeable and courteous. Our salesperson was respectful and focused on our needs. He has taken very good care of us. knowledgeable and courteous. Our salesperson was respectful and focused on our needs. He has taken very good care of us. More

Kim, Linda & the Techs are very professional & friendly. I highly recommend them. My Pacifica was done when promised!! Love this Service Team!! Great new facility. I highly recommend them. My Pacifica was done when promised!! Love this Service Team!! Great new facility. More

The dealership is very modern and efficient. They were willing to work with me in terms of my trade-in value. Very satisfied with all facets! willing to work with me in terms of my trade-in value. Very satisfied with all facets! More

Not real happy with the service department, it takes awhile for them to even acknowledge you and even with an app. It can still take almost all day for an oil change and routine check up. awhile for them to even acknowledge you and even with an app. It can still take almost all day for an oil change and routine check up. More

Was very happy with our salesman Rick Bruno and would recommend him to anyone. One of our friends bought a truck from Rick also. This is our 4th vehicle bought from Rick at I G Burton. Great service and recommend him to anyone. One of our friends bought a truck from Rick also. This is our 4th vehicle bought from Rick at I G Burton. Great service and sales. More