i.g. Burton Chrysler Dodge Jeep Ram of Newark

Chris the service rep took care of everything . Work was completed efficiently and in a timely manner . Work was completed efficiently and in a timely manner . More

I took my Jeep in for a tune up and a full point inspection. My check Engine light was not on when I brought the car in. I noticed when I pick it up at the end of business hours, the check engine inspection. My check Engine light was not on when I brought the car in. I noticed when I pick it up at the end of business hours, the check engine light came on. I pulled the service person and told them, they took the car to the back and turned it off. Needless to say, it came back on and since I knew I needed to go back for some work I did not take it back or make sure it was documented. I explained when going back in for the service where I left off. Although I was trying to get other major work done, they would not waive the $250 diagnostic for the check Engine light. I should have been persistent when it occured but it also tells me what kind of place I am dealing with if I am about to get almost $2000 of work done, they still want to charge for the diagnostic in which case my check Engine light was not on before I took it to them for a tune up and the inspection cleared. I went back to Chris because I recall working with him pleasantly before but he was not welcoming and actually pulled a manager to discuss the diagnostic which they still refused to waive the diagnostic. Now I have to start over at another service place, especially after reading this and talking to a lady in the dealership that brought a new car and they had it for 2 months and was unable to fix the problem still.. More

I took my daughters 2020 Renegade this morning for an oil change and tire rotation when I left and stopped for gas I noticed that the tires were not rotated yet I requested it and was charged for it. I ca change and tire rotation when I left and stopped for gas I noticed that the tires were not rotated yet I requested it and was charged for it. I called the service department right away asking why I was charged for something that wasn't completed on the jeep and the advisor couldn't say anything except "I'm not going to say it wasn't done but if you bring it back we will do it" I asked to be transferred to a service manager and he put me in his voicemail. Horrible customer service by this dealership. We will see if the manager calls back as of now I'll just dispute this charge on my credit card and go from there. Many other honest dealerships in the area go there as they offer better sale prices and honest services on the vehicle. More

DO NOT GO HERE. I've been getting my car serviced here for over 5 years and on a whim went to a different dealership for a routine oil change. Thank goodness I did! This dealer informed me that Newark has for over 5 years and on a whim went to a different dealership for a routine oil change. Thank goodness I did! This dealer informed me that Newark has not been checking anything in the routine point check, that I should've replaced my radiator miles ago, my brakes are shot, my car is out of alignment and a laundry list that goes on and on. Thanks for nothing Newark, glad you've told me my car is in great shape for the last 5 years when it's been on the verge of collapse. If I could give negative stars I would. More

Was harrassed by the salesman via text! After going in and speaking with a salesman, we told him we may be back later that day, but ended up not making back. the next morning I received num After going in and speaking with a salesman, we told him we may be back later that day, but ended up not making back. the next morning I received numerous texts from the salesman being extremely rude stating we wasted his time in preparing a car for us (which we did NOT ask him to do) and that we were wasting his time as he is there to sell cars to meet his quota. Even after telling him how appalled I was by such unprofessional text messages from someone trying to make a sale, that we would not be back, he had the audacity to say he does not need to stand for disrespect and to take our business elsewhere. He also followed up with mentioning how well trained he was in his career. Better customer service can be had at a convenience store. When the manager was called basically to assist in stopping these disgusting text messages his response was so casual there was actually an awkward silence. After reading the conversation that took place, he apologized and said he would speak with the salesman. Meanwhile never even asked for our names. If you feel like high school drama this is the place to go. Otherwise save yourself some aggravation and go see a REAL sales company. More

Tony has helped my mother and I buy several cars! He’s attentive and always gets us exactly what we’re looking for! I will definitely recommend him for anyone buying a car. attentive and always gets us exactly what we’re looking for! I will definitely recommend him for anyone buying a car. More