i.g. Burton Lewes Automall

I would recommend this service center with a small amount of reservations. Staff is very friendly and professional. They try to schedule me quickly when I call which I appreciate. The actual service is alw of reservations. Staff is very friendly and professional. They try to schedule me quickly when I call which I appreciate. The actual service is always performed well. I was upset when I was charged an additional 4.27 for "shop charges" over the 69.95 I agreed to for an oil change and tire rotation. When I asked what exactly qualified as shop charges they told me to look at the placard which was placed at ankle level with the list of possible things that could be included as shop charges. I cannot remember the whole list but many of the items to me would just be your shared overhead that is used on all cars at a service shop - for example, the paper floor mats that are put in to keep your carpet clean was one that struck me as particularly laughable. I realize there is a cost to the service center for all these things but they need to determine exactly what they feel each customer should cover as a general rule and then raise their prices slightly to cover this shared overhead expense. I would have gladly paid 74.95 for the service I had performed and never known that part of it was for the paper floor mats. I didn't appreciate being nickeled and dimed at their discretion with no itemized explanation. Next time, I will take my own paper floor mats and expect a deduction of several cents on my service charge. Please rethink how you recoup these expenses because this just left a sour taste in my mouth. More

From the moment I stepped foot in their door, I was greeted with a friendly smile and professional handshake. The dealership was clean and organized. The entire transaction was flawless. Dennis taught greeted with a friendly smile and professional handshake. The dealership was clean and organized. The entire transaction was flawless. Dennis taught me how to use all of the features of the new car. He even helped me preset my favorite radio stations. There was not a long wait for paperwork. Bob moved through all of the contracts and answered my questions along the way. He spent the time with me to talk through different financing options as well as upgrades that were available for the car I was going to purchase. After returning home I thought of a few other questions and called to speak with the dealership. They had no problems answering my questions and were extremely efficient in returning my phone calls. I would recommend this dealership to friends and family. More

Dana met me at the door and immediately took me to look at a car I was interested in. We went over the details , then took a drive. No time was wasted. When my questions and concerns were answered, we then at a car I was interested in. We went over the details , then took a drive. No time was wasted. When my questions and concerns were answered, we then talked business. There was no rush or pressure, it was all pleasant. Dana trtried in every way to make the deal I wanted. The paperwork with Bob was quick and to the point with no hard sell on any exras I really didn't need. Everyone involved did their best to make me comfortable and taken care of. More

Everything was great til I went to go to work on third day of ownership and the car didn't start. Had to get a ride to work. Then I started my calling. I was a little upset with roadside service (long day of ownership and the car didn't start. Had to get a ride to work. Then I started my calling. I was a little upset with roadside service (long story) then I got another phone number from the Dealer. Picked up my car and found it had a bad battery. Something I think should of been checked before selling. Rick Whaley is a great and wonderful person. Sorry I don't usally complain but this upset me greatly. Thank you More

My buying experience with Lewes Auto Mall was excellent. I have recently relocated to the Lewes area from NJ and was somewhat apprehensive about going to a dealership that I was unfamiliar with. Bob made my I have recently relocated to the Lewes area from NJ and was somewhat apprehensive about going to a dealership that I was unfamiliar with. Bob made my wife and I feel very comfortable and made the decision to buy our Impala an easy one. I investigated the features of my vehicle and the price and found that Lewes Auto Mall had EVERYONE beat in price hands down ! I own two other GM vehicles besides the Impala and I am happy that I have found a dealership that I can feel comfortable for service needs - free oil changes too ! Keep up the good work guys ! I'll be back. Thanks !!!!! More

My wife and I need a reliable car that fit our monthly budget. Dennis and Bob were able to put us in a new car without breaking the bank. From Start to finish they were very professional and focused on t budget. Dennis and Bob were able to put us in a new car without breaking the bank. From Start to finish they were very professional and focused on the customer. My wife and I felt very comfortable with the transaction and would recommend them to anyone. More

So far the experience has been great. I appreciate the emails and phone calls tha tI have recieved. It is nice to have some follow up. emails and phone calls tha tI have recieved. It is nice to have some follow up. More

Dan was extremely helpful in finding us the right car to fit into our budget and still have all the things we needed. He was patient and explained everything completely. Would recommend dealership to anyo fit into our budget and still have all the things we needed. He was patient and explained everything completely. Would recommend dealership to anyone. I went to Lewes Auto Mall to buy my car because I have all my cars serviced there. Al Pettigrew, Brian Reynolds and Rick Johnson have always taken excellent care of my cars. They are honest and make sure the service work is completed we the least disruption to our schedules. More

I came into the dealership for car sevice and for help because when I was in PA, I accidentally connected with the corner of the railing in my garage! Also I had had some car magnets on the back of my car because when I was in PA, I accidentally connected with the corner of the railing in my garage! Also I had had some car magnets on the back of my car and when I removed them, the black magnet part of one of them stayed stuck to my car, Tony Norwood assisted me with both professionalism and knowledge! He gave me excellent advice and service! The service I received today was outstanding! The black magnet residue is gone from the back of my car and the touch-up paint is ordered! I will most certainly be recommending Tony and the Lewes Automall to all my friends and family! More

We have purchased 5 vehicles from Lewes Automall over the past several years...and have always been very satisfied with Dana Cera. He is honest, friendly, and helpful. We always recommend Lewes Automal the past several years...and have always been very satisfied with Dana Cera. He is honest, friendly, and helpful. We always recommend Lewes Automall. We recently bought an Acadia, and unfortunatley we missed the space that out Tahoe had. Dana was able to get us back into a Tahoe LTZ, which has far exceeded my expectations! As far as service, Byran Reynolds and Rick Johnson were always very friendly and accomodating. They have gone above and beyond to ensure that I had a comparable vehicle to drive when my car was being serviced. Thank you very much, Lewes Automall! More