i.g. Burton Lewes Automall

Shane did what he could do to help us out with the unusual circumstances that we were in. We never received a recall notice from Chevy for the issue we had with the Equinox or we would have brought in unusual circumstances that we were in. We never received a recall notice from Chevy for the issue we had with the Equinox or we would have brought in in for service. Instead the car broke down while my wife was taking me the hospital for a possible heart attack. Had to call 911 and be transported the rest of the way. The first responders would not let my wife stay with the vehicle. She went to the hospital with me and contacted a towing company who in turn Contacted the state police who had the car towed. Chevy has refused to compensate us for the towing charges or the impound fee stating that we needed to contact Chevy roadside assistance. At least we weren’t ticketed for the vehicle because of the communication between the Towing company and the state police. Shane was able to get us a loaner car after a few days and told me the part was on backorder and our vehicle should be fixed by mid October. Luckily, the part came in earlier and we had our car within about 10 days. I am in contact with Chevy customer service to still try to resolve the issue of getting some of my money back for the tow charges. If there is anything that G Burton can do to help with the situation, it would be greatly appreciated. Thank you for your help. Sincerely, Mike & Darlene Sipotz Loyal Chevy/Buick owners since 1986 More

Shane and his team provided great service at my last visit. They kept me well informed from the time service was scheduled until I picked it up. visit. They kept me well informed from the time service was scheduled until I picked it up. More

We give a good review for IG Burton. We have recommended Brett to our family and friends. We have recommended Brett to our family and friends. More

Easy scheduling. Great service advisor. In and out in less then 3 hour for 4 tires and service. Great service advisor. In and out in less then 3 hour for 4 tires and service. More

Service on time as promised. Staff was extremely knowledgeable and helpful will return as always Staff was extremely knowledgeable and helpful will return as always More

Excellant communication. Appreciate service rep kept in touch by text....Service manager is very friendly and very helpful. Appreciate service rep kept in touch by text....Service manager is very friendly and very helpful. More

Great customer service. Work completed followed by notification of ready for pickup. Good communication throughout process. Work completed followed by notification of ready for pickup. Good communication throughout process. More

Courteous, knowledgeable,prompt service. Suggested repairs explained thoroughly to someone who has absolutely no mechanical training. Suggested repairs explained thoroughly to someone who has absolutely no mechanical training. More

Great selection, great service, great people. We have been happy with all aspects of I.G.Burton! We have been happy with all aspects of I.G.Burton! More

I bought my used Buick Encore and was told by finance manager I would get one free oil change. When I made appointment they said it was not in system. Had to get get my Salesperson to come and vouch. I t manager I would get one free oil change. When I made appointment they said it was not in system. Had to get get my Salesperson to come and vouch. I took car in and my Check Engine light was not on when I dropped but off. After picking car up I left parking lot and Check Engine light came on. Took it back and they got it to go off. Told me to bring back it back Monday if it came back on. Had to bring it back Tuesday when Check Engine Light came on. Was told I could leave it for a couple of days because they were busy. Or I could make an appointment. Made appointment for next Thursday, 9 day wait. Was told as long as it is not flashing I would be ok.I am not happy to wait because it wasn't on when I originally brought it in. I'm not comfortable driving it with the light on. I have to travel out of state and drive to work everyday. Can't be without my vehicle More