i.g. Burton Subaru of Glen Burnie

I was treated very well during my service appointment. In particular, the service tech who performed/supervised the work on my car, Stefano Rinaldi, took as much time as I needed as he explained the con In particular, the service tech who performed/supervised the work on my car, Stefano Rinaldi, took as much time as I needed as he explained the condition of my car. When I was about to leave I mentioned that I wasn't able to connect my new Apple I-Phone to the car. Stefano stopped the paperwork he was working on, came out to my car, and hooked up my phone to the car. It was an incredibly kind and decent thing for him to do. More

Easy and uneventful the service is just like it’s supposed be be a calm meeting between old friends. supposed be be a calm meeting between old friends. More

From the moment we started communicating, Greg, Mac, and especially Ellie made this process seamless. Ellie didn't just sell us a car, she negotiated hard on our behalf, transparent about pricing, and worke especially Ellie made this process seamless. Ellie didn't just sell us a car, she negotiated hard on our behalf, transparent about pricing, and worked tirelessly to get us into the exact vehicle we wanted at a price that made sense. What stood out: Ellie took time to educate us on incentives, warranty options, and dealer add-ons without any pressure. She understood what we were looking for and delivered. When we asked about color swaps, she made it happen. When we had questions about financing, she had answers. The whole crew at IG Burton (Glen Burnie) was welcoming and professional. No games, no bait-and-switch. Just honest, straightforward service. If you're shopping for a Subaru in the Baltimore area, ask for Ellie. You won't regret it. Already looking forward to our next visit. 5/5 stars. 10/10 Service More

I come to this dealer because they have the finest mechanics. I trust Jeff with my car no matter what is wrong with it. mechanics. I trust Jeff with my car no matter what is wrong with it. More

Purchased Legacy limited edition at this dealership 2005. Only serviced at this dealership! That's 20 years of our families dedication to Subaru and that particular dealership. That should count for somethi Only serviced at this dealership! That's 20 years of our families dedication to Subaru and that particular dealership. That should count for something! This current visit I noticed a slight decrease in their customer service. Not the attention to detail I normally see. Perhaps due to the financial state of the country right now. Overall very good service👍 More

We have two Subaru’s that have had every service for over 10 years. Only one time did I have a complaint that was resolved immediately. Highly recommend them for service. 10 years. Only one time did I have a complaint that was resolved immediately. Highly recommend them for service. More

Very helpful, very professional, and I left feeling confident in my decision with the Subaru Forester. Ryan and Bob helped me every step of the way and made the process so easy! Highly recommend buying confident in my decision with the Subaru Forester. Ryan and Bob helped me every step of the way and made the process so easy! Highly recommend buying a new or used car from here! More

Bob provided fantastic customer service. I was interested in a vehicle they did not have, but he ensured I had exactly what I wanted by the next day. I was interested in a vehicle they did not have, but he ensured I had exactly what I wanted by the next day. More

We were referred to Debbie Colt, by a couple who had previously purchased two Subaru vehicles from Debbie. The experience was smooth. Debbie is very personable and very knowledgeable. We will recomend h previously purchased two Subaru vehicles from Debbie. The experience was smooth. Debbie is very personable and very knowledgeable. We will recomend her to our friends! Thanks Deb! More

Very friendly employees and the communication about the status of my service was outstanding. And they have snacks and comfy chairs while customers are waiting. status of my service was outstanding. And they have snacks and comfy chairs while customers are waiting. More