i.g. Burton Subaru of Glen Burnie

I was recently in the market for a new compact hybrid SUV. My spouse and I went to Glen Burnie because there are several dealerships in one area, making it easy to test drive the handful of vehicles I wa SUV. My spouse and I went to Glen Burnie because there are several dealerships in one area, making it easy to test drive the handful of vehicles I was considering. For more than 10 years, I had wanted a Subaru Crosstrek, and the moment I drove it, I knew it was the right car for me. Over the years, I've purchased vehicles from Toyota, Nissan, Jeep, and Volvo dealerships. None of those experiences were particularly memorable—good or bad. Unfortunately, my experience with i.g. Burton stood out for all the wrong reasons. The test drive itself was excellent. The salesperson was friendly, knowledgeable, and the experience up until that point was exactly what I had hoped for. Unfortunately, everything changed the moment we left the dealership. We were bombarded with aggressive phone calls, text messages, emails, and voicemails. I've heard stories about pushy car salespeople, but I've never experienced anything remotely like this. What was even more surprising was that when I explained why I wasn't interested in continuing the conversation, the salesperson repeatedly argued with me. Not once or twice, but several times. At one point, she even told me she would give me zero stars as a customer. I've never had a salesperson speak to me that way, and I found it both unprofessional and baffling. In the end, we purchased our Subaru Crosstrek from another dealership. They provided an honest, transparent offer, respected our decisions, never pressured us, and had us in and out of the dealership in about an hour. i.g. Burton should take a close look at how its sales staff interacts with potential customers. A great test drive experience means very little if customers are driven away by aggressive and confrontational sales tactics. They lost this sale not because of price or product, but because of the way they treated a customer after the test drive. More

Quick and easy and very helpful and knowledgeable and understood what was needed to fix my car. understood what was needed to fix my car. More

Debbie was easy to work with. She is knowledgeable and professional. I would recommend her. She is knowledgeable and professional. I would recommend her. More

Didn’t get my car wash my receipt said I got car wash. I asked they told me got 7 car front of me. Desk service not friendly at all. I got oil change at other dealers it was so different. I asked they told me got 7 car front of me. Desk service not friendly at all. I got oil change at other dealers it was so different. More

Very knowledgeable and welcoming. The staff goes out of their way to make sure all your questions and concerns are addressed. The staff goes out of their way to make sure all your questions and concerns are addressed. More

Great working with Donnie, he found the exact vehicle I wanted and got it quickly. wanted and got it quickly. More

Debbie Colt - my salesperson - is excellent. Professional, helpful, friendly. She listened to my needs and found the perfect car. Professional, helpful, friendly. She listened to my needs and found the perfect car. More

I was treated very well during my service appointment. In particular, the service tech who performed/supervised the work on my car, Stefano Rinaldi, took as much time as I needed as he explained the con In particular, the service tech who performed/supervised the work on my car, Stefano Rinaldi, took as much time as I needed as he explained the condition of my car. When I was about to leave I mentioned that I wasn't able to connect my new Apple I-Phone to the car. Stefano stopped the paperwork he was working on, came out to my car, and hooked up my phone to the car. It was an incredibly kind and decent thing for him to do. More

Easy and uneventful the service is just like it’s supposed be be a calm meeting between old friends. supposed be be a calm meeting between old friends. More