i.g. Burton Subaru of Glen Burnie

The Sales Lady Leslie Zell was very welcoming to me and my needs for the Edge! Took a test drive and loved it! She worked with her manager to make a deal for me but he could not give me any help on the pri my needs for the Edge! Took a test drive and loved it! She worked with her manager to make a deal for me but he could not give me any help on the pricing! So there for I was unable to purchase the Edge! Leslie did her best to help me but it just didn’t work out!The manager was not very friendly! More

This is the worst dealer service center I have ever been to. The employees were incredibly rude and dismissive with a particular shout out to Rebecca who repeatedly told me that they couldn’t do anything ab to. The employees were incredibly rude and dismissive with a particular shout out to Rebecca who repeatedly told me that they couldn’t do anything about the warning lights that were appearing randomly when I started my car. My car literally broke down on the way home from spending $1300 on repairs and they were incredibly dismissive and did not offer any assistance. Save your time, money, and sanity and DO NOT take your car for service here. More

Working with Evan at Wilkins was a great experience. When we began our search we were overwhelmed with dealerships reaching out to us. None of them had the car we were looking for and many had a hands-o When we began our search we were overwhelmed with dealerships reaching out to us. None of them had the car we were looking for and many had a hands-off approach. Evan was much more attentive, checked in almost daily, and was genuinely helpful each time we chatted. Eventually, due to a time constraint on our part, we ended up visiting Wilkins to look at a different model, which turned out really well. On a Friday afternoon with a trade-in, it took 5 hours for the deal to go through, and it was worth it! We were shocked to hear he had only been working there for about a month. The sales team was truly a team, and every step of the way, we felt taken care of. Kevin in Finance was amazing and got us a great deal on the warranty, and in the end we walked out the door feeling really happy with our purchase.  The only hiccups we had were ultimately resolved. There was a bit of confusion with a last minute change we made to the purchase agreement that caused some back and forth between Wilkins finance team and our bank, but it was resolved in a timely manner. Also, the initial value of our trade-in was much lower than anticipated, but the Manager was able to get us a better deal through CarMax without having to leave the dealership. More

Good experience working with Tyler to find a 2023 Crosstrek exactly as I asked for. During the search process for a very scarce Crosstrek, Tyler contacted me frequently to let me know what cars were Crosstrek exactly as I asked for. During the search process for a very scarce Crosstrek, Tyler contacted me frequently to let me know what cars were available. Very pleased with his efforts to meet my vehicle requests. More

We were helped by Ryan Gaynor at for our Subaru experience and he was nothing short of fantastic. He was patient and helped us look at the models we were interested in quickly. He was even able to experience and he was nothing short of fantastic. He was patient and helped us look at the models we were interested in quickly. He was even able to help get us a good rate when financing. Everyone at the dealership was friendly and not at all pushy. We cannot recommend him and this dealership enough. More

What a great team at Wilkins Subaru! My husband had bought a vehicle from Jesse in December so I decided to reach out to him about testing an Outback. From the first email to the final b My husband had bought a vehicle from Jesse in December so I decided to reach out to him about testing an Outback. From the first email to the final bit of paper work, Jesse was friendly, honest, and willing to work with me. Jesse and the team around him worked extremely hard to get me into a new Outback with all of the features I wanted. I had a great buying experience with Jesse! More

They are Scammers. Car went in to switch out a bad battery and I was told that my washer fluid tank was damaged but they couldn't tell me what the damage was and to rep Car went in to switch out a bad battery and I was told that my washer fluid tank was damaged but they couldn't tell me what the damage was and to replace that would cost about $300 so I said no. Went in the next day because the car had a loud banging noise and I was told that because the tank was damaged so the pump was just hanging there and it would make noise when driving. So I bought it to my own Subaru dealership and they told me that the pump was disconnected but nothing was damaged so they just hooked up the pump and my car is fine. Wilkins Subaru will scam you when they can, be careful. More