i.g. Burton Subaru of Glen Burnie

We were searching for a new car (Subaru Outback 2.5i ltd) and looked in our local area and then the dealerships in the Baltimore area. We were looking for the best value for our money as well being treated r and looked in our local area and then the dealerships in the Baltimore area. We were looking for the best value for our money as well being treated respectfully and not being pressured or pushed into a sale, like so many of our previous car buying experiences. I requested an e-price and compared it with other dealerships. Wilkins was a bit higher, so initially we wrote them off. However, I received another e-mail from Steve, asking if there were certain things we were looking for, or any way he could help us find what we wanted. I sent him the price we were quoted from another dealer and asked if he could beat it. He responded that he couldn't beat their price, however he had the color car with the options we wanted, plus more options that weren't on the other dealers car. I called and drove down to Wilkins the next day to check out the car and the dealership. All of the Wilkins staff were very welcoming and friendly. Joel met me and showed me the car, then introduced me to Steve. Steve answered all of my questions, and I decided to buy the car from Wilkins. Initially we had set up an appointment to buy the car 3 days later, but my husband had time and we decided we wanted to close the deal sooner. Steve said he could absolutely have everything ready for us the following day. We also told Steve that we had several bad car buying experiences in the past and did not want to have any of the extended warranties, glass protections, etc..or be pressured to buy any. He told us it would not be a problem, we just had to sign the paperwork to decline the products. Purchase day: We met with Mitch Mitchell, who was very courteous, professional and friendly. We completed the paperwork and Mitch showed us the car and helped us set up the bluetooth. Tom Ebersole helped us with getting financing (at a lower rate than our bank) and completed the DMV/sales paperwork. AS promised, we were not pressured to buy extended warranties, etc. We completed our purchase in 1 1/2 hours, the price was as promised, no pressure, or nasty sales tactics. Everyone was very polite, courteous and friendly. This was absolutely the best car buying experience we have had. More

I dealt with Steve over email when I was comparing offes from various dealers. He was very responsive and his emails always professional, at a level well above any of the correspondence I received from othe from various dealers. He was very responsive and his emails always professional, at a level well above any of the correspondence I received from other dealers. Mitch was the person that helped us with the paperwork and prepared the car, he was very pleasent and professional and made sure that all was in order when I took possession on the vehicle. Finally, Dave was the person we worked with for the car loan. Once again the experience was pleasent and the service efficient and impeccable. I would most certainly recommend Wilkins Subaru to anyone as it offered both the best price and the best service. More

Mitch assisted me the entire process, which took about a moth overall due to the car having to be shipped in from Japan. He answered all my emails promptly, and he even came in while he was supposed to be moth overall due to the car having to be shipped in from Japan. He answered all my emails promptly, and he even came in while he was supposed to be on vacation on the day that my car arrived to help me finish the process. Always friendly, never pushy, great to work with. Thanks Mitch! More

Eric and Steve were great. Very helpful and attentive. Responded to all my emails and questions quickly. Got me the vehicle I wanted at a fair price. Great experience!!! Responded to all my emails and questions quickly. Got me the vehicle I wanted at a fair price. Great experience!!! More

Mitch Mitchell, the sales management staff and support staff, took the time necessary to understand my price and vehicle requirements. They worked the deal to meet and exceed my requirements and to get me staff, took the time necessary to understand my price and vehicle requirements. They worked the deal to meet and exceed my requirements and to get me in a new Subaru of my exact choice. Mitch was great and I very much enjoyed doing business with Wilkins my local deale.r and will recommend to others. More

I was car shopping for sometime and after a met Mitch at Wilkins Subaru, his patience and willingness to work with me regarding the model, price and financing was excellent and greatly appreciated. My wife Wilkins Subaru, his patience and willingness to work with me regarding the model, price and financing was excellent and greatly appreciated. My wife and I are thinking to buy a 2nd vehicle at the same dealer. the deal was closed after speaking with Danielle, anoter very polite, helpful and with a lot of patience to provide me with the best deal/financing possible. Excellent customer service to both More

I have been taking my Subaru Outback for service since I bought it in 2009. robin and Dave are always friendly, and are happy to explain the work being performed. They also wash my car every time I bring it bought it in 2009. robin and Dave are always friendly, and are happy to explain the work being performed. They also wash my car every time I bring it in, even if I am only getting a car wash. Their prices are a little higher than non-dealerships, but the service is worth every penny! More

I requested the e-price on a vehicle and was contacted within a few minutes by the internet manager. Constant friendly contact lead to an appointment for a test drive with my salesperson. After a vehicl within a few minutes by the internet manager. Constant friendly contact lead to an appointment for a test drive with my salesperson. After a vehicle with the price and features I wanted was located, a purcahse was made. The overall experience, including the time with the finance manager was professional and I felt like I wa treated like a family member. More

Walking into Wilken's Subaru and working with Eric Brooks was the one of the best car buying experiences I have had. I did not feel pressured to buy now nor did I feel pressured to buy the most expensive opt was the one of the best car buying experiences I have had. I did not feel pressured to buy now nor did I feel pressured to buy the most expensive options. I was heard and given the opportunity to build the Subaru Outback to my needs and wants. Mr. Brooks took the time to explain all of the functions of my new Outback to me including setting up my Bluetooth for me. The manager on site was kind and willing to refill my gas tank when I return for the addition of the dvd system and puddle lights; I drove up from the Eastern Shore. I would love for the monthly payments to be lower but, I do feel that I got a good value for my money. I would highly recommend Wilken's Subaru and working with Eric Brooks. I LOVE my new Outback! More

Eric established a friendly relationship from the initial contact through the completed sale. He went to lot and brought a vehicle to my wife and me. He encouraged us to go for a drive and expressed a sincer contact through the completed sale. He went to lot and brought a vehicle to my wife and me. He encouraged us to go for a drive and expressed a sincere interest in selling us a car. At other dealerships I did not receive such personal attention. I soon decided I wanted to buy a car from him. I wanted to encourage him as a young man beginning a career.We love the car and adopted Eric. More