i.g. Burton Subaru of Glen Burnie
Glen Burnie, MD
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Added a second Subaru to our driveway. Ryan Gaynor, Sales Consultant, is WHY we bought from Wilkins Subaru. We shopped online and at other dealerships; knew we wanted to replace our ten-ye Ryan Gaynor, Sales Consultant, is WHY we bought from Wilkins Subaru. We shopped online and at other dealerships; knew we wanted to replace our ten-year old Outback with another Subaru, but then we decided to add, instead of trade! We live 1.5 hrs away, visited Wilkins lot and met Ryan, but due to a tight schedule we had to leave. But because of Ryan’s listening and communication skills, we came back and BOUGHT! Then a few days after the sale, I was contacted and met with Kevin Riebert, Technical Specialist. After spending 1.5 hours with him and his knowledge, teaching skills and genuine character and personality, I knew why both of these young gentlemen were team members at Wilkins Subaru. I am looking forward to meeting the Service Team next! More
Working with Evan at Wilkins was a great experience. When we began our search we were overwhelmed with dealerships reaching out to us. None of them had the car we were looking for and many had a hands-o When we began our search we were overwhelmed with dealerships reaching out to us. None of them had the car we were looking for and many had a hands-off approach. Evan was much more attentive, checked in almost daily, and was genuinely helpful each time we chatted. Eventually, due to a time constraint on our part, we ended up visiting Wilkins to look at a different model, which turned out really well. On a Friday afternoon with a trade-in, it took 5 hours for the deal to go through, and it was worth it! We were shocked to hear he had only been working there for about a month. The sales team was truly a team, and every step of the way, we felt taken care of. Kevin in Finance was amazing and got us a great deal on the warranty, and in the end we walked out the door feeling really happy with our purchase. The only hiccups we had were ultimately resolved. There was a bit of confusion with a last minute change we made to the purchase agreement that caused some back and forth between Wilkins finance team and our bank, but it was resolved in a timely manner. Also, the initial value of our trade-in was much lower than anticipated, but the Manager was able to get us a better deal through CarMax without having to leave the dealership. More
Good experience working with Tyler to find a 2023 Crosstrek exactly as I asked for. During the search process for a very scarce Crosstrek, Tyler contacted me frequently to let me know what cars were Crosstrek exactly as I asked for. During the search process for a very scarce Crosstrek, Tyler contacted me frequently to let me know what cars were available. Very pleased with his efforts to meet my vehicle requests. More
We were helped by Ryan Gaynor at for our Subaru experience and he was nothing short of fantastic. He was patient and helped us look at the models we were interested in quickly. He was even able to experience and he was nothing short of fantastic. He was patient and helped us look at the models we were interested in quickly. He was even able to help get us a good rate when financing. Everyone at the dealership was friendly and not at all pushy. We cannot recommend him and this dealership enough. More
What a great team at Wilkins Subaru! My husband had bought a vehicle from Jesse in December so I decided to reach out to him about testing an Outback. From the first email to the final b My husband had bought a vehicle from Jesse in December so I decided to reach out to him about testing an Outback. From the first email to the final bit of paper work, Jesse was friendly, honest, and willing to work with me. Jesse and the team around him worked extremely hard to get me into a new Outback with all of the features I wanted. I had a great buying experience with Jesse! More
They are Scammers. Car went in to switch out a bad battery and I was told that my washer fluid tank was damaged but they couldn't tell me what the damage was and to rep Car went in to switch out a bad battery and I was told that my washer fluid tank was damaged but they couldn't tell me what the damage was and to replace that would cost about $300 so I said no. Went in the next day because the car had a loud banging noise and I was told that because the tank was damaged so the pump was just hanging there and it would make noise when driving. So I bought it to my own Subaru dealership and they told me that the pump was disconnected but nothing was damaged so they just hooked up the pump and my car is fine. Wilkins Subaru will scam you when they can, be careful. More
I went there today waiting for almost 5hrs the service for my car was very poor service. Then they keep adding up hiding fees when I pay for the price. That is xxxxxxxx I would not recommend this kind of for my car was very poor service. Then they keep adding up hiding fees when I pay for the price. That is xxxxxxxx I would not recommend this kind of dealer ship to anyone to anyone and I regret my self to bring my car back there my first time experience it was a bad nightmare for me. What I expected is fix the problem I don't care about the price but it Sud when they do sloppy service and I'm not happy what you've guys done to my vehicle. Still the problem they didn't fix. I'm so pissed off but who cares right. I know that you guys want to hear right Thank you. More
Mr. Ryan is super awesome. very knowledgeable and most of a very honest sales person. Helped me throughout the process and very responsive. Right from the start till I took the delivery of the car, he was so a very honest sales person. Helped me throughout the process and very responsive. Right from the start till I took the delivery of the car, he was so helpful and I can promise you can never go wrong if you go through him with the buying experience. for me its all about transparency and honesty and he is the guy for it. He got me a great deal which no other dealer gave me and he and the dealership kept the work till the last. I am so happy with the purchase and would definitely recommend this dealership and most of Mr. Ryan for your car buying needs. Mr. Ryan is the best and will vouch for him any day. More
Kevin at Wilkins gave an outstanding review on my new 2022 Ascent! I was impressed by his knowledge of its design and specs. This is my second Ascent, and I absolutely LOVE the way this car runs. It sea 2022 Ascent! I was impressed by his knowledge of its design and specs. This is my second Ascent, and I absolutely LOVE the way this car runs. It seats eight, and has safety features I don’t ever want to drive without. Wilkins service has been fantastic for us over the past three years. They are simple, honest and strive for excellence. Not one complaint… Justin in sales, Rebecca in service…Thank you, for putting hard working people on your team, Wilkins! More
Tricia and Kevin were amazing through the whole process of finding me the perfect car! I’m not easy to please and they were patient and ended up finding me something even better than I expected. of finding me the perfect car! I’m not easy to please and they were patient and ended up finding me something even better than I expected. More

