i.g. Burton Toyota of Dover

Service was good. Employees were very good. Explained everything. Service people are very well educated in the Cars and how all the new apps work.. Employees were very good. Explained everything. Service people are very well educated in the Cars and how all the new apps work.. More

Committed to a phone follow up that didn’t happen regarding tinted window removal process regarding tinted window removal process More

Friendly! New service personnel at desk. New closure to service final checkout. Trying to assessorizing your visit by add ons that are not necessary to the New service personnel at desk. New closure to service final checkout. Trying to assessorizing your visit by add ons that are not necessary to the tune of $500. Shame that they are trying to scare people into this. I hope they come up with a more palatable way of conducting our visit when we come in for regular maintenance. Need more honesty, not looking to sell more to make more. More

I had the pleasure of working with Jose who greeted me warmly, took me for a few test drives, discussed the cars I was interested in and also talked about our personal lives. He made the experience easy a warmly, took me for a few test drives, discussed the cars I was interested in and also talked about our personal lives. He made the experience easy and human with no sales pitches, just a genuine care for getting me the vehicle I wanted and didn't push back when I said I wouldn't make a decision over the weekend. Come Monday morning he promptly answered my call and had the paperwork ready when I showed up. Neil the finance manager did a great job explaining the financing, getting me the best rate, and walking me through the additional warranty options. I'm very grateful for my car buying experience with IG burton Toyota, Dover. More

Very professional and organized. Answered all Questions and in one situation went above and beyond that was required. Answered all Questions and in one situation went above and beyond that was required. More

My Svc Mgr was zeric who kept me updated and who worked an alternate plan when it looked necessary. an alternate plan when it looked necessary. More

Only dealt with Service Dept. Excellent. Prices are too high, but that is to be expected nowadays. Excellent. Prices are too high, but that is to be expected nowadays. More

Bought a new Crown Signia. Jose L. Redd is THE BEST sales consultant we have ever worked with, and we have purchased a good number of vehicles! His knowledge of vehicles and Jose L. Redd is THE BEST sales consultant we have ever worked with, and we have purchased a good number of vehicles! His knowledge of vehicles and very pleasant demeanor really put us at ease. Additionally, the supporting team at the dealership were upbeat and easy to work with, leaving us extremely happy. Every aspect of the experience was top notch. Should be voted to be the top dealership in Delaware!!! More

I have always had my Toyota's serviced at the dealership. However, this weeks visit left me a little miffed. I have been going back to the Dover Toyota since we moved back here in 2024. I scheduled an oil ch However, this weeks visit left me a little miffed. I have been going back to the Dover Toyota since we moved back here in 2024. I scheduled an oil change and tire rotation. I was very surprized to find my bill was $225.37. The itemized charges were a bit excessive and im rethinking how much I will let them do in the future. I spent 900,00 on tires at this dealer and was still charged 24.99 to rotate them. Then air filters that were not included for the engine oil change and the cabin air filter that was $66.00 to purchase and open the glove box to install. I now have to really think about what im going to have serviced there now. Only oil changes in the future. Everything else will be done elsewhere. Take a close look at your bill!! More