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Keyes Lexus
Van Nuys, CA
1,735 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,735 Reviews of Keyes Lexus
February 05, 2026
Rating: ⭐☆☆☆☆ I’ve had seamless experiences at Lexus of Ontario and Lexus of Valencia, but Keyes Lexus on Van Nuys was a week-long nightmare filled with headaches, frustration, and deceptive sales tactics. Ontario and Lexus of Valencia, but Keyes Lexus on Van Nuys was a week-long nightmare filled with headaches, frustration, and deceptive sales tactics. I highly recommend taking your business elsewhere. My experience with the salesman, Abdul, and the management team was disappointing from start to finish: Price Padding: The online price was "accidentally" increased by $2,000 when I arrived. I had to catch and correct Abdul on this immediately. Trade-In Deception: We agreed on a trade-in value of $18,500. However, when finalizing the documents, they slipped in $18,000 instead. When I caught the $500 discrepancy later, Abdul claimed he "didn't remember" the original agreement and refused to fix it because the deal was finalized. Financing Roadblocks: Abdul tried to force me into Lexus Finance—which had double the interest rate of my personal bank—by claiming the paperwork was already started. When I insisted on my bank and removing a $1,500 GAP insurance charge (which I didn't need due to equity), he made me wait two hours, claiming no one was available. Magically, as soon as I demanded my keys to walk away, a finance manager was suddenly available to help me. The "Ceramic Coating" Scam: I was forced to pay a markup for a mandatory ceramic coating that was never properly applied. There was clearly no paint correction done, as swirl marks are visible under the sealant. Furthermore, the car gets heavy water spots immediately after washing; true ceramic coating should prevent this. Every time I raised a legitimate concern, Abdul’s only rebuttal was, "We can part ways." This team lacks integrity and relies on exhausting the customer to push through bad math and unnecessary add-ons. Save yourself the anger and go to Valencia or Ontario instead More
by gilbertzepeda91
Employees Worked With
Abdul
January 31, 2026
Luke Massie made my car purchase wonderful. He was very knowledgeable and helpful and he helped me get the best deal possible. Would definitely recommend him if you’re looking to purchase a new He was very knowledgeable and helpful and he helped me get the best deal possible. Would definitely recommend him if you’re looking to purchase a new car More
by vitelio1368
Employees Worked With
Luke Massie
January 22, 2026
Worst car buying experience of my life! Unpleasant high-pressure sales tactics. 1) They tried to charge me $2,000 more than what was posted online, even though I had a printed copy of the o Unpleasant high-pressure sales tactics. 1) They tried to charge me $2,000 more than what was posted online, even though I had a printed copy of the offer 2) They tried charge me $3,000 mandatory add-ons like paint sealant, nitrogen filled tires and theft deterrents 3) They grabbed me back from my car three times when I tried to leave. 4) They pressured me to finance the car even though I wanted to buy with cash. 5) After I bought the car, they said they had no second key, but I could buy one for $250. I am so sorry I actually bought the car and you should RUN from this disgusting dealership. More
by kathy.richards1
Employees Worked With
Q Askari, George Assatouri
January 20, 2026
Had a wonderful experience with Yesenia Quezada and Jason Farhat. Purchased a 2024 Toyota RAV4 HSE, the car was in pristine condition. Kudos to their finance department who has a streamlined purchase contrac Farhat. Purchased a 2024 Toyota RAV4 HSE, the car was in pristine condition. Kudos to their finance department who has a streamlined purchase contract process dialed in. Happy Client! Zeke More
by ZJR
Employees Worked With
Yesenia Quezada, Jason Farhat
January 17, 2026
I’m not rating the dealership, only the service department. Our service manager, Bill Horvat, is the best! He is extremely knowledgeable, helpful, patient, and extremely courteous. Everyone in t department. Our service manager, Bill Horvat, is the best! He is extremely knowledgeable, helpful, patient, and extremely courteous. Everyone in the service department is top notch!! More
by bonigellis
Employees Worked With
Bill Horvat
January 08, 2026
Alejo Morales dealing with a very challenging day with service schedules,. made sure I was taken care of with my service appointment, His knowledge of what I heeded was on the mark and made sure everythi service schedules,. made sure I was taken care of with my service appointment, His knowledge of what I heeded was on the mark and made sure everything was taken care of.... More
by Ronnie Grinel
Employees Worked With
Alejo Morales - Service Manager
January 01, 2026
I came into the store for a vehicle they listed online at 69K. When they presented the bill of sale, they priced the vehicle at 77K. While I was able to get the online price without too much of a fight, the 69K. When they presented the bill of sale, they priced the vehicle at 77K. While I was able to get the online price without too much of a fight, the fact that they nearly charged me a higher price than the online listing leaves a very bad taste in my mouth. Buying a car should, fundamentally, be fun and exciting. The fact that I had to use effort to talk the sales and general manager back to the advertised online price speaks volumes about Keyes’ views on honesty and their extractive business model which targets consumers. What would have happened if I was a just little less knowledgeable? I feel like I had to do WAY TOO MUCH due diligence in order to simply get the advertised price. Keyes Lexus is the biggest Lexus dealer in the country, and seeing how they conducted business today, that fact makes sense. The only reason I did not leave 1 Star was because of the stellar performance of AB, my salesman, who closed the deal when management above his could not. More
by jeff
Employees Worked With
Arman Chivichyan
December 08, 2025
I had a very disappointing experience with Keyes Lexus after purchasing my certified NX. After the sale, I learned that several signed documents were not included in the contract packet they provided. Mos after purchasing my certified NX. After the sale, I learned that several signed documents were not included in the contract packet they provided. Most concerning was a $1,495 charge for an SWDS theft deterrent product that was never installed on my vehicle. The SWDS provider confirmed there was no device or subscription connected to my VIN. The dealership initially told me the product couldn’t be canceled, which wasn’t true, and they only sent me the signed SWDS form after I repeatedly requested it. Even now, they are resisting resolving the issue. It’s shocking that a dealership with such a good reputation would jeopardize customer trust over an add-on that was never delivered. Very disappointing and not the level of transparency I expected from Lexus. I tried many times contacting dealer to resolve this amicably but was not successful, I will pursue this matter via legal channel and will not stop until I get my right More
by Hossein
Employees Worked With
Max Lourizadeh
October 29, 2025
Overall, We had amazing experience at this Lexus. My mother has always had leases with Lexus and it was time to change her car again. We went to Glendale and Cerritos Lexus and had the most awful exp My mother has always had leases with Lexus and it was time to change her car again. We went to Glendale and Cerritos Lexus and had the most awful experiences. These dealerships have the most predatory and deplorable sales tactics and just customer services overall. They told my mom she had no chance of getting the new GX550. Both locations pushed for her to get a TX and offered a lowball offer for her trade in a 2023 Lexus GX460. I told my mother we should try Van Nuys as I had always been curious to visit. I am so glad we listened to our gut. As soon as we got there we were greeted by Samaneh, Manager of Lexus of Van Nuys and she was so nice and we told her our situation! She immediately got to work and showed us a GX550. This car was amazing to look at. The new GX's are scarce and for them to offer something that exceeded my mother's expectations made us really happy. The biggest thing is that they were able to figure out a good deal better then we can expect. They cared about our previous history of good clients and just respected our good relationship with lexus overall. We got some goodies and some great photos. It was just an incredible interaction. Our family will be returning to Van Nuys again and again. Thank you to the managers Samaneh, Sam, and Christian from Finance. More
by Angelicake112
Employees Worked With
samaneh, Sam, Christian finance
