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Louisville INFINITI

Louisville, KY

4.1
361 Reviews
Call Dealership (502) 526-4228
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8 Autocenter Dr

Louisville, KY

40299

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361 Reviews of Louisville INFINITI

October 26, 2026

I needed my old brake pads back to get my money back from the dealership & I asked them to please save them for me but when my vehicle was ready they had threw the brakes in the dumpster & wouldn't allow me More

by lilramon2012
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Conner
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Oct 26, 2026 -

lilramon2012 responded

I really needed the brakes that came off my vehicle and I asked the guy (Connor) before my vehicle was serviced to save them but they were thrown in the dumpster & I wasn't allowed to get in the dumpster myself & now I'm out of $1270.00.

Oct 28, 2026 -

Louisville INFINITI responded

We appreciate your feedback and understand your frustration regarding the missing parts. We want to clarify that our team was only notified at the end of the job, when you checked out, that you wanted to keep the old brake pads. Had we known before completing the work, we would have set them all aside for you. Because the shop trash had already been cleared by the time you checked out, our technicians immediately searched the commercial dumpster and safely retrieved and provided you with four brake pads and the rotors. However, due to strict safety regulations, our staff is not permitted to climb inside the commercial dumpster to search for the remaining pieces. We fully support your decision to have your vehicle independently inspected, as we stand behind our work and the brand-new parts installed. Sincerely, David Murphy General Manager Louisville INFINITI

October 23, 2026

The sales service team at Infiniti are the absolute best. I live in NC and schedule my service appointments when I will be in Louisville. Anna and Bill have consistently earned my trust and respect over year More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill, service department , Daniel Eggleton, Daymond Marks, Anna Graff
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Oct 28, 2026 -

Louisville INFINITI responded

Thank you for the wonderful feedback! Our service department works incredibly hard to ensure your vehicle receives top-tier care while keeping your visit efficient and comfortable. I'm glad to hear we hit the mark during your recent visit. We appreciate your trust in Louisville Infiniti to keep your vehicle running at its best. We look forward to caring for you and your Infiniti at your next scheduled maintenance! Best regards, David Murphy Owner, Louisville Infiniti

October 22, 2026

Seamless purchase. Derrick Dunn went above and beyond! Wife is extremely happy with her pre owned 2025 Nissan Pathfinder Platinum AWD. More

by Twmiller24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Dunn
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Oct 28, 2026 -

Louisville INFINITI responded

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a positive experience purchasing your vehicle. We strive to provide a seamless, premium sales process here at Louisville Infiniti. We truly appreciate your business and welcome you to the Infiniti family. If you ever need anything down the road, please don't hesitate to reach out. Enjoy your new ride! Best regards, David Murphy Owner, Louisville Infiniti

October 22, 2026

Every time I take my car to Infiniti of Louisville everyone is great specially Ana!!!!!! More

by Bellepietra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Baer, Anna Graff
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Oct 28, 2026 -

Louisville INFINITI responded

Thank you for the wonderful feedback! Our service department works incredibly hard to ensure your vehicle receives top-tier care while keeping your visit efficient and comfortable. I'm glad to hear we hit the mark during your recent visit. We appreciate your trust in Louisville Infiniti to keep your vehicle running at its best. We look forward to caring for you and your Infiniti at your next scheduled maintenance! Best regards, David Murphy Owner, Louisville Infiniti

October 21, 2026

The service department was amazing to deal with quick and efficient. Always delivering a clean vehicle after the service. Infiniti of Louisville makes an effort to earn your business! More

by khawkins7890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Bailey
Print
Oct 28, 2026 -

Louisville INFINITI responded

Thank you for the wonderful feedback! Our service department works incredibly hard to ensure your vehicle receives top-tier care while keeping your visit efficient and comfortable. I'm glad to hear we hit the mark during your recent visit. We appreciate your trust in Louisville Infiniti to keep your vehicle running at its best. We look forward to caring for you and your Infiniti at your next scheduled maintenance! Best regards, David Murphy Owner, Louisville Infiniti

October 19, 2026

I bring in my Infiniti for routine maintenance. They always do a great job. No pressure. I trust them and Anna in the service department always takes great care of me. More

by afbilmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Graff
Print
Oct 28, 2026 -

Louisville INFINITI responded

Thank you for the wonderful feedback! Our service department works incredibly hard to ensure your vehicle receives top-tier care while keeping your visit efficient and comfortable. I'm glad to hear we hit the mark during your recent visit. We appreciate your trust in Louisville Infiniti to keep your vehicle running at its best. We look forward to caring for you and your Infiniti at your next scheduled maintenance! Best regards, David Murphy Owner, Louisville Infiniti

October 02, 2026

Service manager Danny and Bill Bailey in service department were very helpful and Evan in financing took care of some changes I needed done. All were very professional. More

by Leon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Eggleton, Daymond Marks
Print
Oct 28, 2026 -

Louisville INFINITI responded

Thank you for the wonderful feedback! Our service department works incredibly hard to ensure your vehicle receives top-tier care while keeping your visit efficient and comfortable. I'm glad to hear we hit the mark during your recent visit. We appreciate your trust in Louisville Infiniti to keep your vehicle running at its best. We look forward to caring for you and your Infiniti at your next scheduled maintenance! Best regards, David Murphy Owner, Louisville Infiniti

October 02, 2026

Dealer/Service Dept. is very customer oriented and friendly staff. I’m very satisfied with the service I received and will be a return customer. More

by amk1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Bailey, Anna Graff
Print
Oct 28, 2026 -

Louisville INFINITI responded

Thank you for the wonderful feedback! Our service department works incredibly hard to ensure your vehicle receives top-tier care while keeping your visit efficient and comfortable. I'm glad to hear we hit the mark during your recent visit. We appreciate your trust in Louisville Infiniti to keep your vehicle running at its best. We look forward to caring for you and your Infiniti at your next scheduled maintenance! Best regards, David Murphy Owner, Louisville Infiniti

February 16, 2026

My newly purchased 2025 had a little over 3k miles when a deer t-boned my passenger side. The dealership worked very hard at making the repair process a little less stressful. Thank you Louisville Infinit More

by Lisa Evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Baer, Anna Graff
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November 06, 2025

The dealership was responsive and helpful through the entire process. I appreciate them being professional and prepared when I arrived in from out of town. More

by Angelo Rodriguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan , Lilly Broghamer
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