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Mercedes Benz of Medford
Medford, OR
59 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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59 Reviews of Mercedes Benz of Medford
February 23, 2026
I live in a different state and purchased a used vehicle online from this dealership. I was very satisfied with the purchase price and the vehicle condition when it was delivered. Leo was my salespers online from this dealership. I was very satisfied with the purchase price and the vehicle condition when it was delivered. Leo was my salesperson and I feel he did a good job showing me the vehicle via video and pics. The only reason for 3 stars was i do not feel this dealership was familiar with shipping vehicles out of state. After 3 weeks the dealership still had not been able to get the vehicle shipped. They promptly refunded to me the shipping cost so i was able to arrange for the shipping myself. I was able to get the vehicle shipped and delivered within one week. I do feel this is an honest dealership to work with and if they were able to provide prompt shipping i would have given them 5 stars. More
by ECH001
Employees Worked With
Leo
February 16, 2026
My experience with my salesman, Stewart was great! I’m the sort of person that doesn’t make immediate decisions and can stear away from a pushy salesperson. However, I felt he understood this and wa I’m the sort of person that doesn’t make immediate decisions and can stear away from a pushy salesperson. However, I felt he understood this and was patient in presenting the desired cars by text. I ended up with the perfect match and absolutely love my dream car ❤️ More
by Flygirl
Employees Worked With
Stewart
February 13, 2026
I had a major issue occur with my 2022 Sprinter van that ended up taking the Medford MB service department 10 weeks to troubleshoot and repair. I have to say there were numerous occasions where I called f ended up taking the Medford MB service department 10 weeks to troubleshoot and repair. I have to say there were numerous occasions where I called for an update, had to leave a message and never got a call back. The personnel were generally friendly and I suspect they are prompt for routine maintenance activities but I was quite disappointed with their inattentiveness over the course of my repair. Then to add insult to injury my van was broken into with some damage occurring and I just received a call from the dealership that they say they are not responsible. Perhaps other auto dealerships may be a better bet. More
by kmio
Employees Worked With
Shannon
January 30, 2026
Shannon Meade is a superstar service representative for the company! She is the best at her job and I am grateful to have her in my hometown dealership. the company! She is the best at her job and I am grateful to have her in my hometown dealership. More
by ohsumed87
Employees Worked With
Shannon Meade and Andrew
January 13, 2026
Can’t speak to the quality of recall work since didn’t observe, but unit is performing normally. Service advisor very helpful and professional- made the process smooth from first phone call. observe, but unit is performing normally. Service advisor very helpful and professional- made the process smooth from first phone call. More
by Ftfirst
Employees Worked With
Shannon Meade, Service Advisor
January 02, 2026
Terrible communication. Slow responses. No update on status of vehicle sale. The lack of support sale started in September 2025 and is still continuing as the New Year 2026 Slow responses. No update on status of vehicle sale. The lack of support sale started in September 2025 and is still continuing as the New Year 2026 rolls in. After loan approval, it took 14 days to schedule the notary public signing. Several days for them to receive back the paperwork. Then another 14 days to schedule delivery of the vehicle. Another 7-8 days for it to arrive. Once arrived a third party company that holds the title for the finance company, sent a message saying they would take care of getting the vehicle registered. I was not informed by the dealership of this process. I called the licensing company to ask a question on the same day that they reached out. Their representative did not reply for another three weeks. On November 3rd the Oregon temporary tags expired, so I was able to get a 30 day moving permit from the Nevada DMV. That temp permit expired on December 3rd. Then after submitting the requested documents, they submitted my document packet to the Nevada DMV. It has taken another 8 weeks for the DMV to issue registration and license plates on December 30, 2025. But the third party company had the registration package sent to the dealership in Oregon "at the request of the dealership". So as of today the vehicle still does not have license plates. In the meantime the vehicle was issued a citation of $75 for not having up to date registration. Because the vehicle is titled under my company name, I had to get commercial insurance before applying for registration, which costs more than $400 per month. So the vehicle has been sitting idle in front of my house for the last two months, while I'm out of $800 in insurance costs, and two monthly loan payments amounting to nearly $2k. I bought the cargo van to use for last mile delivery in Las Vegas metro, but in order to register with services like Amazon Flex, or rent it out on Turo Adventures it needs to be legally registered. At each step in the process I had to continuously prod the dealership sales person for updates. Many times the call had to be elevated to management. Most replies the sales contact would just pass it on to another name within Medford Mercedes. He would not spend an ounce of energy trying to reply to the proper information, but would defer the question to someone else. Each time he deferred, it would take 24-48 hours for a response. One of many examples was when after taking possession of the vehicle there is supposed to be a release of the MBUX software from the previous owner to allow the current owner to connect my phone app that controls and communicates with the vehicle's infotainment system. I had to go to the Mercedes manufacturer's contact and the dealership management to get it connected. Both parties pointed to the sales contact, in which he had no idea how to get it connected and once again referred the question to another person within the Medford MB dealership. The latest incident in which the licensing company had the plates sent to the dealership rather than the current owner, I reached out to the same sales rep, and he immediately would not answer the question, but referred it to someone else, in which I will not hear from until at least next Monday, January 5, 2025. I can not recommend doing business with this dealership. They either just don't care, or there not getting paid enough to motivate them to communicate with their customers. More
by networksbylin
Employees Worked With
Mike Wilcock, Thien Do
January 01, 2026
A class act dealership. Shannon was very friendly. They did an excellent job a video the under car inspection. And I needed the motorhome delivered to a tire store and they Shannon was very friendly. They did an excellent job a video the under car inspection. And I needed the motorhome delivered to a tire store and they did that in a timely matter. Thanks for a job well done. More
by p.novaks
Employees Worked With
Shannon, Service writer
