MINI of San Diego

The Mini Dealership has moved to a new address and while the outside lot is bigger, the inside office is much smaller than the previous one. In the past for “waiting” customers, I could sit at a desk in the the outside lot is bigger, the inside office is much smaller than the previous one. In the past for “waiting” customers, I could sit at a desk in the back to do my work. This time, I was asked to move to a round table with no outlet available in the middle of the office (no privacy) because “sales” persons were using the desk and corporate was going to visit”. We ended up 2 persons with their computers facing each other at a small table. Never mind, there were still 3 desks available. The customer experience has diminished in my view in this new location – Mini Dealership office needs to think that if it takes a long time to get service, then they need to make accommodations available for their professional customers to wait there. Also why ask the customer to come in at 7:45AM and no diagnostic done more than 3-hours later. I came in early so I could be seen early and on my way back to work quickly and left 5hours later with only an oil change and 4 new tires replaced and aligned. My service representative was nice and apologetic and I absolutely do not blame him but service timing and customer accommodations should be part of this dealership metrics. More

The dealership is always efficient and informative. Thank you for the consistently service and professionalism. Thank you for the consistently service and professionalism. More

Couldn’t have had a better car buying experience. Finance manager was best ever fifteen Finance manager was best ever fifteen More

The service department is top notch and delivers over and above expectations every time! Bought my 2nd MINI because I knew I’d be well taken care of in their service department. above expectations every time! Bought my 2nd MINI because I knew I’d be well taken care of in their service department. More

Always friendly service advisors with top notch mechanic. Keeps me motoring and a happy MINI owner. Keeps me motoring and a happy MINI owner. More

Mini of San Diego is the best choice in dealer every time. Their technician Rob does the best videos every time. Well informed and bring confidence to my purchases! time. Their technician Rob does the best videos every time. Well informed and bring confidence to my purchases! More