Nissan of Wichita Falls

DO NOT PURCHASE A NEW VEHICLE FROM THIS DEALERSHIP I want to start by saying that the salesperson I worked with was excellent. He was knowledgeable, professional, and a pleasure to work with throughout want to start by saying that the salesperson I worked with was excellent. He was knowledgeable, professional, and a pleasure to work with throughout the process. My wife and I visited Nissan of Wichita Falls to look at a 2026 Nissan Sentra SV. We test drove the vehicle and immediately loved it. We had already secured financing approval before arriving and began discussing pricing. We were initially told the vehicle would be approximately $24,000 out the door. However, after our credit was run, the actual out-the-door price increased to roughly $27,000. At the same time, I was communicating with Texas Nissan in Grapevine, where I previously purchased a new 2023 Rogue. My salesperson in Wichita Falls was fully aware that I was comparing offers from another dealership. Texas Nissan ultimately provided a significantly better offer: a 2026 Sentra equipped with the Convenience Package, premium paint color, two years of complimentary oil changes, and two years of Zaktek ceramic protection for $25,000 out the door. Naturally, we informed our salesperson that we intended to move forward with the Grapevine offer because it was both a better price and a better-equipped vehicle. As we were leaving, Sales Manager Brent approached us. He shook my hand and asked whether our decision was due to something the salesperson had done. I told him absolutely not and explained that the salesperson had been fantastic. Brent then became confrontational, stating that he did not appreciate being "shopped around" and accusing me of not being "a man of my word." His tone was hostile and unprofessional. He also repeatedly claimed that the Grapevine deal was "too good to be true." The conversation continued to escalate until my wife began recording on her phone. She captured the final portion of the interaction, which I would be happy to share with the dealership owner if requested. It is unfortunate that this experience ended the way it did because Nissan of Wichita Falls is much closer to our home than Grapevine. I had intended to use this dealership for future service and maintenance, but after this interaction, I will be taking my business elsewhere. A customer comparing offers is a normal part of buying a vehicle. Being confronted and insulted for making a purchasing decision is not. Based on my experience, I cannot recommend Nissan of Wichita Falls and would encourage others to consider making the drive to a dealership that treats customers with professionalism and respect. More

Mo was our dealer in finding our pickup. He was very professional with helping us figure out what to see in buying. He was very professional with helping us figure out what to see in buying. More

I had an amazing experience with this dealership. My sales guy (Jerry) and the finance guy really worked hard at getting my terms exactly where I wanted! In fact he got it a little less. Customer ser My sales guy (Jerry) and the finance guy really worked hard at getting my terms exactly where I wanted! In fact he got it a little less. Customer service was excellent. Very friendly and informed but also NOT pushy and over bearing like some places are. Had lots of laughs during my visit as well! Great place and great people!! More

Joey was the best, anything we asked for he made happen, we were back and forth on what we wanted to purchase and Joey had patience and worked with us to getting what we wanted all the details and for the r we were back and forth on what we wanted to purchase and Joey had patience and worked with us to getting what we wanted all the details and for the right price. You can instantly sew he is humble honest man. I’m glad we was able to find our vehicle and to work with him. More

I had a great experience with Mo. He was one of my brightest spots in dealing with Nissan of Wichita Falls. I would highly recommend him to ANYONE! GREAT CUSOMER SERVICE! He was one of my brightest spots in dealing with Nissan of Wichita Falls. I would highly recommend him to ANYONE! GREAT CUSOMER SERVICE! More

Nissan of Wichita Falls and our salesperson, Layton Adams really came through for us. Not only was our car buying a great experience, we met some incredible people.Nissan of Wichita Falls a great place to bu really came through for us. Not only was our car buying a great experience, we met some incredible people.Nissan of Wichita Falls a great place to buy a car or two. More

Layton checks all the boxes. I really didn't think I would buy a car that day. But, he went out of his way to make the process as smooth as possible he was real with us on pric I really didn't think I would buy a car that day. But, he went out of his way to make the process as smooth as possible he was real with us on pricing he didn't try to sell us something we didn't need or want. He allowed us to explore the functions of the car without over "selling" the features. He has a great personality and just makes the whole experience as personal as he can. Thank you for that! More

Layton was wonderful to work with. He has great customer service. He was able to answer all of our questions and got us in and out quickly. He has great customer service. He was able to answer all of our questions and got us in and out quickly. More

Layton was outstanding, he was able to answer all my question about the SUV I was looking for. Layton and Zane were great when it came time to purchings my suv. question about the SUV I was looking for. Layton and Zane were great when it came time to purchings my suv. More

I had an outstanding experience with Mo. His friendly demeanor and deep product knowledge made the car-buying process smooth and enjoyable. He swiftly located the exact car I wanted, even th His friendly demeanor and deep product knowledge made the car-buying process smooth and enjoyable. He swiftly located the exact car I wanted, even though it wasn’t on the lot, and completed the deal efficiently. Highly recommend his exceptional service! More