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Russ Milne Ford
Macomb, MI
339 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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339 Reviews of Russ Milne Ford
September 21, 2026
I scheduled my 2021 F250 for 2 recalls and a service on the truck. Dropped it off and the service advisor I am going trip next week .Called at 5 pm and they hadn’t even moved it in to the shop . I own Cumm the truck. Dropped it off and the service advisor I am going trip next week .Called at 5 pm and they hadn’t even moved it in to the shop . I own Cummins dealership and I’m. very familiar with service scheduling. They knew this truck was coming well in advance. If you can’t do it RESCHEDULE it. This kind of attitude and communication is exactly why customers quit. I won’t be back More
by spardon
Employees Worked With
Brad Wells
April 02, 2026
Service Department - Called on a Monday and scheduled an appointment with service for 9:00 am on Thursday. When I arrived, I went through the issues again with the service person. I was then informed that appointment with service for 9:00 am on Thursday. When I arrived, I went through the issues again with the service person. I was then informed that they would "look" at my car by 5:00 pm on Friday! And, there would be a $230 diagnostics charge. Why would someone have you come in at 9:00 am on Thursday and not look at you car until later the next day? This is poor management. More
by Linda
Employees Worked With
Initially spoke to Nate on the phone, but I believe Dave was the person that greeted me when I arrived.
March 30, 2026
I always have an exceptional experience at Russ Milne Ford, thanks to the outstanding service we get from Michelle P. The entire process with buying or leasing is a smooth process, stress free, and genu Ford, thanks to the outstanding service we get from Michelle P. The entire process with buying or leasing is a smooth process, stress free, and genuinely enjoyable with Michelle’s upbeat personality. More
by Moorelk7
Employees Worked With
Michelle, Perrell
March 30, 2026
The dealership was extremely friendly and helpful, they met our needs and wants from the moment we walked in the door. great service by Kellie Kraemer and her partner Hunter Kraemer. met our needs and wants from the moment we walked in the door. great service by Kellie Kraemer and her partner Hunter Kraemer. More
by DONNA
Employees Worked With
Kellie Kraemer, Hunter Kraemer
March 29, 2026
Jack Cucchiara is a top notch salesman. He sold my father and I two separate vehicles and we each had a phenomenal experience. The pricing was more than fair and every detail was laid out i He sold my father and I two separate vehicles and we each had a phenomenal experience. The pricing was more than fair and every detail was laid out in front of me. The used car manager, Steve, and the finance team were honest and very helpful as well. Sal Cucchiara and Rob Kraemer, the sales managers, helped us save plenty of time and money as well. You will love your experience at Russ Milne Ford! More
by ZButch
Employees Worked With
Jack Cucchiara, Rob Kraemer, Sal Cucchiara, Steve Terhune
August 19, 2024
After several really poor experiences with the service department and swore I would never go to them again. Well, I was stuck in a position that required I use their service department for a simple key pr department and swore I would never go to them again. Well, I was stuck in a position that required I use their service department for a simple key programming. I made an appointment and arrived exactly on time. I was told it would take two hours. After four hours of not hearing fro them I called only to be informed that it had yet to go into the shop. I don't think they have the first inclination of customer service and the process of making a appointment. The service manager must know that this dealer's service department gets terrible ratings, yet he seemingly does nothing to improve it. This will be the last time I ever use their service department. More
by JS
Employees Worked With
Chris
August 07, 2024
Made a week out detailed SCHEDULED appointment explaining needs of oil change and SENSOR FAULT to be fixed and noted I will wait in lobby. Once there, "Ford service member" says the "APPOINTMENT" only covers needs of oil change and SENSOR FAULT to be fixed and noted I will wait in lobby. Once there, "Ford service member" says the "APPOINTMENT" only covers "TALKING" to service rep about the sensor BUT not fixing it! What is the point of a week notice scheduled appointment detailed "Sensor Fault" just to "TALK" and NOT FIX. Waste of time, still have sensor fault! I recommend Suburban Ford or Crest Ford, an appointment there gets your issues resolved. This place acts like no one else but themselves have busy lives, forget about the day off from my work, its all about them. More
by ericderonne
Employees Worked With
Christopher Wilson
